Boss RC-30 Dual Track Looper

I have used this live about 15 times in the 4 years I've had it. I practice with it at home also but it doesn't get heavy use. That said, I loved it for looping when using my Boss FS6 dual switcher but without the switcher you may as well just have a single track looper. For starters, if you want to switch to the 2nd track you need to hold down the right pedal for 2secs (sounds ok) but the same press has the function to stop the recording of the loop when you hit it once. The problem here is that it does not stop the loop when you PRESS the button but when you RELEASE the button. This creates terrible timing issues. Boss have given a way to program the pedal with a series of button pushes to simplify this process so it stops when the pedal is PRESSED but by simplifying it you take away the option to switch tracks (and YES that means a 1 track looper). It's not a problem if you have the external switch but if you don't, BEWARE! Its a feckin headache. On top of that the RC30 has started to malfunction thru the footswitch jack on the back so I cant even use it now. Even without the switch plugged in the RC30 is switching tracks, recording and turning loops on/off, Argh!!! It has a 5yr warranty but Thomann cant help as its outside of their 3yr warranty and Boss have been bouncing me from country to country because they say, as it was bought from Thomann they can't do anything. This was the only time in all the years I've dealt with Thomann that I've been unhappy. I rang them simply to find a contact number for a Boss representative that might be able to help with the problem and after the guy continuously told me that it was out of (Thomann) warranty (which I initially told him) he went to find a contact number for Boss and while I was holding someone else picked up the phone and when I asked where the original guy had gone he said he was busy with another call. WTF! I was simple passed off. Im a pleasant person and because of that he just swept me aside and hoped I would just go away, Ridiculous! It seems a good deal with the 5yr warranty but be careful. It was great in the beginning (except for the effects. The 5 effects are stupid. Coming from Boss you would expect something half decent) but it was only when it started to break down it got super annoying. Sorry Thomann but whoever was on your phones taking calls from Ireland on Thur 13th Aug 2015 between 10am - 2pm Needs a lesson in manners and how to work for such a great company!