FAQ Overview
All questions and answers
How do I know if Thomann is the right partner for me?
- Who is Thomann? How long have you been around?
- Is Thomann an authorised dealer for all products on offer?
- What kind of warranty do I get for the products I order?
- What happens if I am not satisfied? Do I have to bear the return shipping costs?
- Are all your products ´factory-fresh´ and in original packaging?
- What are B-Stock products?
- What can I do if I do not like the delivered goods?
- What can I do with faulty equipment?
How can I personally get in touch with Thomann?
- I need help! How can I contact you by phone, fax or email?
- Is it faster to order by phone?
- I have a burning question about my order!
- How can I get in touch with the experts later if I have questions?
- I have an after sales issue - who do I have to contact?
- You want to sing some praise or give us feedback?
- I would like to visit your amazing store. But where on Earth is Treppendorf?
How does ordering on the internet work?
- How secure is ordering from your website?
- How does the secure server work?
- How does the Shopping Basket work?
- I know the item numbers. How can I order more easily?
- How long does the shipping of my internet order take?
- Will my credit card information be transferred safely?
- I can’t find the product I would like to order! :-(
- How can I track my order?
- Can I come and pick up a product which I ordered on the internet?
- Can I place an order without being registered/logged in?
How can I pay for my order !
- How Can I Pay?
- What is the fastest and easiest method of payment?
- Are there any fees, extra charges or minimum quantities etc.?
- What about exchange rates if I am based in the UK?
- Do I have to pay value-added tax (VAT)?
- Can I purchase Vat Free as part of my Company?
- Am I Liable for Import Tax?
- Can I use Electron Or Virtual E-Cards?
- Paying with your credit card with the 3D Secure payment system
- I just placed an order, has my credit card/PayPal/AmazonPay account been charged already?
- Payment by bank transfer
- How can I use a store credit against my order?
What is "my" price? Can you work me a deal?
How will you ship the equipment to me?
- Which carriers are you working with?
- What are the Shipping Rates?
- Can I have the goods sent to a different address?
- Are the goods insured during transport?
- Are the products checked before being delivered?
- Are all items shipped at once?
- Do you also send to other countries with COD (cash on delivery)?
- Do you offer express shipping?
- Information for non EU countries
- Shipments Via Heavy Haulage "Spedition"
Which services do I get after I have ordered from Thomann?
- How does the Money Back Guarantee work?
- From whom do I get help when I have technical problems?
- Do you repair or service older equipment?
- How about updates etc? Do I get any?
- Will you trade in my old equipment?
- How do I pack my return consignment?
- How do I pack my guitar?
- How do I pack my Piano?
- How do I pack my wind instrument?
How do I manage to get further information from Thomann?
Which other services can I find on the Thomann Website?
I'm a big Thomann fan and I would like to work for you!
One or Two More things!
Digital Piano 88 Keys with scaled hammer action keyboard (Smart Scaled Hammer Action Keyboard), 700 Sounds, 200 Rhythms, 192-Voice polyphony, Audio and MIDI Recorder, Hammer response, Damper resonance, Split and layer function, Chorus, DSP, Brilliance, Pitch bend, 60 Internal...
Analogue Desktop Synthesizer Limited edition, Based on the Moog Taurus Sound Engine, Monophonic, 2 VCOs with sawtooth and rectangular waveforms, Oscillator sync, Mixer for VCO signals, Classic Moog Ladder filter (low pass), 2 ADSR envelopes, LFO for VCO and...
Arturia MiniLab MKII Deep Black; USB Controller Keyboard; limited special edition with black enclosure and black keyboard; 25 Mini-Keys velocity sensitive; 16 rotary encoders (2 of them are clickable); 2 banks of 8 Pads velocity & pressure sensitive with RGB...
Wireless in-ear headphones Bluetooth 5.0, DSP-control for precise sound reproduction, Bluetooth profile: HSP / HFP / A2DP / AVRCP, Up to 4 hours of battery life for music playback or phone calls, Up to 120 hours stand-by, Integrated microphone,...
Active Near-Field Studio Monitor 5" Glass-aramid woofer, 1" Glass aramid tweeter, Class-D amplifier, Bi-amped, Maximum SPL: Sound pressure level: 104 dB, Frequency range: 43 - 40,000 Hz, Integrated illuminated LC-display, 25 Visual graphic EQ presets (DSP-based), KRK-App with room...
Electric Bass Cabinet Rated power: 200 watts, Impedance: 8 ohms, Frequency response: 70-4000 Hz ± 3dB, 50-6000 Hz -10 dB, EQuipped with: 2 x 8" Turbo sound custom drivers, Cabinet construction: bass reflex, Compact and lightweight design, Stackable horizontally...
the t.mix Rackmix 821 FX, 8 channel rackmixer with built-in USB audio player and multi-effects, 3 band equalization, + 48V phantom power and pan per channel, 2 aux sends (1x FX 1x Aux), main out with XLR or jack possible,...
Guitar Effect Plugin Download Guitar Match technology simulates specific guitars so that they can be played with conventional guitars, Includes Guitar Match Essential with 2 guitars, 45 effect pedals and rack processors, and 30 amps, 60 Factory presets to...
Stairville Tour Stage Platform 1.5x1 m ODW, Outdoor Stage Platform / Podest without legs, Dimensions: 150 x 100 x 9 cm, Finish: Weather resistant plywood panel with HEXA "anti-slip" coating, maximum load: 750 kg/m², Insert for legs: 60 x 60...
Keyboard Table Compact tubular steel construction, Large, round parquet protectors, Snap-in clamping screws for easy height adjustment, Support arms individually adjustable, Foldable legs, Maximum load capacity: 80 kg, Load capacity optional second level: up to 25 kg, Height: 600...
Dreadbox Hypnosis; multi-effect processor; three independent effects: analog BBD chorus/flanger incl. LFO with three waveforms, digital delay with three modes and freeze function, analog spring reverb with three reverb spirals and pitch modulation; input and output levels can be adjusted...
Active Studio Monitor Fitting: 6.5" Glass aramid woofer and 1" glass aramid tweeter, Output: 145 Watt, Class-D amplifier, Bi-amped, Transmission range: 42 - 40000 Hz, Maximum sound pressure level: 110 dB (SPL), Integrated illuminated LC-display, 25 Visual graphic EQ...
We're looking forward to hearing from you and aim to solve any problems as soon as we can.
Payment can be made safely and securely with Credit Card, Bank Transfer, PayPal or Amazon Pay.
Hans-Thomann-Straße 1
96138 Burgebrach
Germany