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Fine Print
Treppendorf
Hans-Thomann-Straße 1
96138, Burgebrach, Germany
COVID-19: The shop, repair centre and t.kitchen's opening hours currently depend on the 7-day incidence. We will keep you updated on our blog.
During our opening hours you can reach us by phone.- Friday 9:30–18:30
- Saturday 9:30–16:00
- Monday 9:30–18:30
- Tuesday 9:30–18:30
- Wednesday 9:30–18:30
- Thursday 9:30–18:30
- Founded
- January 1954
- Legal status
- GmbH
- CEO
- Hans Thomann
- VAT Reg.Nr.
- DE 257375233
FAQ Overview


How do I know if Thomann is the right partner for me?
- Who are Thomann? How long have you been around?
- Is Thomann an authorised dealer for all products on offer?
- What kind of warranty do I get for the products I order?
- What happens if I am not satisfied? Do I have to bear the return shipping costs?
- Are all your products 'factory-fresh' in original packaging?
- What are B-Stock products?
- What can I do if I do not like the delivered goods?
- What should I do if the gear is faulty?

How can I get in touch with Thomann?
- I need help! How can I contact you by phone, fax or email?
- Is it quicker to order by phone?
- I have a burning question about my order!
- How can I get in touch with your experts for product support?
- I have an after sales issue - who do I have to contact?
- You want to sing some praise or give us feedback?
- I'd like to visit your amazing store. But where on Earth is Treppendorf?

How does online ordering work?
- How secure is ordering on your website?
- How does your secure server work?
- How does the Shopping Basket work?
- I know the item numbers. How can I order more easily?
- How long will it take for my order to arrive?
- Will my card information be transferred safely?
- I can’t find the product I'd like to order! :-(
- How can I track my order?
- Can I come to collect a product which I ordered online?
- Can I place an order without being registered/logged in?

How can I pay for my order?
- How can I pay?
- What's the fastest and easiest payment method?
- Are there any fees, extra charges or minimum quantities etc?
- Do I have to pay VAT?
- Can I buy VAT-free if I'm ordering for a company?
- Am I liable for Import Tax?
- Can I use Electron or Virtual E-Cards?
- Paying with your credit card with the 3D Secure payment system
- I just placed an order, has my credit card/PayPal/AmazonPay account been charged already?
- Payment by bank transfer
- How can I use a store credit against my order?

What is "my" price? Can you work me a deal?

How will you ship my gear to me?
- Which carriers do you work with?
- What are your shipping rates?
- Can I have the goods sent to a different address?
- Are the goods insured during shipping?
- Are the products checked before they're sent?
- Are all items shipped at once?
- Do you accept COD (cash on delivery) payment?
- Do you offer express shipping?
- Information for non-EU countries
- Shipments Via Heavy Haulage "Spedition"

What after sales service do I get once I've ordered from Thomann?
- How does your Money-Back Guarantee work?
- Who will help me if I have technical problems?
- Do you repair or service older equipment?
- How about updates etc? Do I get any?
- Will you trade in my old equipment?
- How do I pack my return consignment?
- How do I pack my guitar?
- How do I pack my piano?
- How do I pack my wind instrument?
- How do I report a damaged shipment?

How can I get further information from Thomann?

Which other services can I find on the Thomann Website?

I'm a big Thomann fan and I'd like to work for you!

One or two more things!

USB-C Audio Interface 24 bit / 44.1 - 96 kHz, ADC dynamic range: 121 dB, DAC dynamic range: 126 dB, @Class A Audient console microphone preamplifier, Mic Gain 58 dB,


Roli Lumi 1 Snapcase Black; sturdy and magnetic cover around the LUMI Keys for a slim and seamless fit; protects the LUMI Keys during transport and storage; easily folds into a stand for mobile devices; dimensions (W x D x…


Focal Alpha 50 Evo; active studio monitor; tweeter: 1" inverted aluminium dome tweeter 20W (Class D); woofer: 5" carbon fibre cone 30W (Class D); frequency range: 45 - 22000Hz (+/- 3dB); max. SPL: 101dB (peak @ 1m); Inputs: 1x Jack…


Expansion set for Alesis Nitro Mesh Kit Consist of 1x 10" One-Zone Pad and 1x 08" ON zones Tom Pad, Includes necessary rack clips, cymbal holder, L-rods and cables


Precision Devices PD.121/2 8 Ohms - 12" Speaker, Power Rating: 300W RMS, Impedance: 8 Ohms, Frequency Response: 100Hz - 6kHz, Sensitivity: 99 dB (1W1m), Weight: 9.2 kg


Patona Premium Akku V-Mount 95Wh BP-95W; V-mount battery with USB output; capacity: 95 Wh / 6600 mAh; voltage: 14.4 V; USB output: 5 V / 2.1 A; mount: V-Mount; 4-stage LED charge level indicator; eight cells; maximum discharge current: 10…


Warm Audio WA-MBA; professional broadcast microphone boom; easy-to-operate clamping hinges; hidden cable management system;, Connectors with 3/8" and 5/8" thread, suitable for all common microphone mounts; integrated table clamp; Colour: black; Weight: 2.5 kg


Harley Benton AirBorne Go, hd modeling desktop guitar amplifier with built-in 2,4ghz wireless instrument system, bluetooth 4,2 dual mode connectivity, airborne go app for advanced tone editing, drum machine & rechargeable battery function, great features for wireless practice & play-along…


Impulse Response di pedal for acoustic guitar Voiceprint DI measures the acoustic response of your guitar by leveraging the processing power of your iPhone® to accurately capture your guitar’s one-of-a-kind voice., Notch filter, Anti-feedback function, Phase circuit, Serial FX…


USB 2.0 Audio Interface With USB C connector, ESS Sabre32 Ultra DAC technology, 24 Bit / 44.1 - 192 kHz, Precise level meters for all analogue inputs/outputs with high-resolution OLED display, 2 Microphone / line / Hi-Z inputs via…


Soundboks Backpack; fit all generations of Soundboks speakers; ergonomic comfortable design; easy to use and safe attachment of the speaker; made of stainless steel, nylon straps and foam pads; dimension (WxHxD): 510 x 430 x 220 mm; weight: 2,9kg; colour:…


Electro Harmonix Ripped Speaker Fuzz; Effects Pedal for Electric Guitar & Bass; low Fuzz settings emulate Vintage Lo-Fi Distortion Sounds created by a Razor Blade applied to a Speaker Cone, a loose Tube or a faulty channel on a Recording…


We're looking forward to hearing from you and aim to solve any problems as soon as we can.
Hans-Thomann-Straße 1
96138 Burgebrach
Germany