FAQ Overview
All questions and answers
How do I know if Thomann is the right partner for me?
- Who is Thomann? How long have you been around?
- Is Thomann an authorised dealer for all products on offer?
- What kind of warranty do I get for the products I order?
- What if I am not satisfied?
- Are all your products ´factory-fresh´ and in original packaging?
- What are B-Stock products?
- What can I do if I do not like the delivered goods?
- Do I have to bear the costs of the return myself?
- What can I do with faulty equipment?
How can I personally get in touch with Thomann?
- I need help! How can I contact you by phone, fax or email?
- Is it faster to order by phone?
- I have a burning question about my order!
- How can I get in touch with the experts later if I have questions?
- I have an after sales issue - who do I have to contact?
- You want to sing some praise or give us feedback?
- I would like to visit your amazing store. But where on Earth is Treppendorf?
How does ordering on the internet work?
- How secure is ordering from your website?
- How does the secure server work?
- How does the Shopping Basket work?
- I know the item numbers. How can I order more easily?
- How long does the shipping of my internet order take?
- Will my credit card information be transferred safely?
- I can’t find the product I would like to order! :-(
- How can I track my order?
- Can I come and pick up a product which I ordered on the internet?
- Can I place an order without being registered/logged in?
How can I pay for my order !
- How Can I Pay?
- What is the fastest and easiest method of payment?
- Are there any fees, extra charges or minimum quantities etc.?
- What about exchange rates if I am based in the UK?
- Do I have to pay value-added tax (VAT)?
- Can I purchase Vat Free as part of my Company?
- Am I Liable for Import Tax?
- Can I use Electron Or Virtual E-Cards?
- Paying with your credit card with the 3D Secure payment system
- I just placed an order, has my credit card/PayPal/AmazonPay account been charged already?
- Payment by bank transfer
- How can I use a store credit against my order?
What is "my" price? Can you work me a deal?
How will you ship the equipment to me?
- Which carriers are you working with?
- What are the Shipping Rates?
- Can I have the goods sent to a different address?
- Are the goods insured during transport?
- Are the products checked before being delivered?
- Are all items shipped at once?
- Do you also send to other countries with COD (cash on delivery)?
- Do you offer express shipping?
- Information for non EU countries
- Shipments Via Heavy Haulage "Spedition"
Which services do I get after I have ordered from Thomann?
- How does the Money Back Guarantee work?
- From whom do I get help when I have technical problems?
- Do you repair or service older equipment?
- How about updates etc? Do I get any?
- Will you trade in my old equipment?
- How do I pack my return consignment?
- How do I pack my guitar?
- How do I pack my Piano?
- How do I pack my wind instrument?
How do I manage to get further information from Thomann?
- How do I get more information about a product?
- How do I manage to get your Hot Deals catalogue?
- How often and in which languages do you send the Hot Deals?
- How can I subscribe to / unsubscribe from your mailing list?
- Can you send me information via snail mail?
- Why isn't there a full catalogue available from Thomann?
- Do I get anything when I introduce my friends to you?
- Can I order just the manual for a product I own?
Which other services can I find on the Thomann Website?
I'm a big Thomann fan and I would like to work for you!
One or Two More things!
Korg Volca Modular
Semi-Modular Synthesiser Analogue sound generation modeled on the "West Coast Synthesis", Triangle VCO with FM modulator, "Woggle" random generator, Two low-pass gates, Stereo reverb module, Two separate function generators, Splitter / mixer module, Utility module for scaling and invading...
to the product
Tascam Model 24
22-Channel Analogue Mixer with Recorder 22 Channels - 12x mono and 5x stereo, Integrated 24 track recorder, Recording on SD card with maximum 24 Bit / 48 kHz, Simultaneous playback of 22 tracks possible, Function as 24 channel USB...
to the product 
KRK RP5 RoKit G3 White Noise
Active Monitor 5" Glass aramid woofer, 1" Textile tweeter, 50 watts, Class A-B amplifier: LF30 Watt HF 20 Watt, Frequency range: 45 Hz - 35 kHz, Input: RCA, XLR and 6.3mm jack, Magnetically shielded, Auto Standby, Dimensions: 185 x...
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Zoom PCF-8n
Bag suitable for Zoom F8n, F8 and F4 Opening on the side for access to the connectors, Removable, water-repellent and transparent top, Padded straps, Interior has various compartments through dividers with hook and loop fastener, Pockets on the front...
to the product 
PRS MT 15 Amp
Amp Head for Electric Guitar Mark Tremonti (Alter Bridge) Signature Model, 2 Channels: Clean and Gain, Power: 15 W - reducible to 7 W., Preamp tubes: 6x JJ EC83S, Power tubes: 2x JJ 6L6GCMS, Gain in the gain channel:...
to the product 
Joyo R-05 Maximum Overdrive
Effect Pedal for Electric Guitar Overdrive, From asmooth & crunchy vintage boost to tonal-monster sustained overdrive, Controls: Volume, Gain, Tone & Boost, Mosfet / Diode clip mode switch, Hard Clip / Flat / Smooth Mode, 2x On / Off...
to the product 
Fender Rumble LT25
Bass Combo Amp Power: 25 Watt, 1x 8" Loudspeaker, 15 Amplifier models, 20 Effects, 50 Factory and 30 user presets, New signal processor, Gain, Bass, Mid, Treble, Master controls, Preset Select, Back, Save Button, Menu Button, Tap Tempo/Tuner Button,...
to the product 
Sennheiser XSW-D Instrument Base Set
Digital Radio Link Basic set for instruments with jack coupling, XSW-D transmitter with 6.3 mm jack, XSW-D receiver with 6.3 mm jack, Incl. belt clip, 6.3 mm jack cable and charging cable USB-A to USB-C
to the product 
Gravity SA VESA 1
VESA Monitor Mount for 35 mm Tripod Tubes Hole spacings from 75 x 75 to 400 x 400, Maximum load capacity: 30 kg, Dimensions of the base plate: 240 x 240 mm Includes: 4x Extension elements,...
to the product 
tc electronic Clarity M Stereo
Desktop Audio Meter Stereo Audio Meter for Mixing, Mastering and Post Production, 7" High Resolution Display (800x480) for accurate viewing, USB connection for smooth plug-in integration, Supports AU, VST & AAX plug-ins and all major broadcast standards including ITU...
to the product 
Harley Benton StompControl-4 ISO
4-Way Loop Switcher Programmable loop switcher with integrated power supply, 4 Patches, 5 Banks, 20 Presets, Easy to read LED display, Tuner output, On / Off switch with LED status indicator, Easy to use, Integrated, completely isolated power supply...
to the product 
LD Systems U308 BPH
UHF Radio System with Bodypack and Headset Radio frequency band: 823-832 MHz and 863-865 MHz, 12 Selectable channels, Up to 6 systems can be used simultaneously, Transmitter power: 10 mW, ASC Infrared synchronization of transmitter and receiver, Squelch with...
to the product 
We're looking forward to hearing from you and aim to solve any problems as soon as we can.
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Hans-Thomann-Straße 1
96138 Burgebrach
Germany