FAQ Overview
All questions and answers
How do I know if Thomann is the right partner for me?
- Who is Thomann? How long have you been around?
- Is Thomann an authorised dealer for all products on offer?
- What kind of warranty do I get for the products I order?
- What happens if I am not satisfied? Do I have to bear the return shipping costs?
- Are all your products ´factory-fresh´ and in original packaging?
- What are B-Stock products?
- What can I do if I do not like the delivered goods?
- What can I do with faulty equipment?
How can I personally get in touch with Thomann?
- I need help! How can I contact you by phone, fax or email?
- Is it faster to order by phone?
- I have a burning question about my order!
- How can I get in touch with the experts later if I have questions?
- I have an after sales issue - who do I have to contact?
- You want to sing some praise or give us feedback?
- I would like to visit your amazing store. But where on Earth is Treppendorf?
How does ordering on the internet work?
- How secure is ordering from your website?
- How does the secure server work?
- How does the Shopping Basket work?
- I know the item numbers. How can I order more easily?
- How long does the shipping of my internet order take?
- Will my credit card information be transferred safely?
- I can’t find the product I would like to order! :-(
- How can I track my order?
- Can I come and pick up a product which I ordered on the internet?
- Can I place an order without being registered/logged in?
How can I pay for my order !
- How Can I Pay?
- What is the fastest and easiest method of payment?
- Are there any fees, extra charges or minimum quantities etc.?
- What about exchange rates if I am based in the UK?
- Do I have to pay value-added tax (VAT)?
- Can I purchase Vat Free as part of my Company?
- Am I Liable for Import Tax?
- Can I use Electron Or Virtual E-Cards?
- Paying with your credit card with the 3D Secure payment system
- I just placed an order, has my credit card/PayPal/AmazonPay account been charged already?
- Payment by bank transfer
- How can I use a store credit against my order?
What is "my" price? Can you work me a deal?
How will you ship the equipment to me?
- Which carriers are you working with?
- What are the Shipping Rates?
- Can I have the goods sent to a different address?
- Are the goods insured during transport?
- Are the products checked before being delivered?
- Are all items shipped at once?
- Do you also send to other countries with COD (cash on delivery)?
- Do you offer express shipping?
- Information for non EU countries
- Shipments Via Heavy Haulage "Spedition"
Which services do I get after I have ordered from Thomann?
- How does the Money Back Guarantee work?
- From whom do I get help when I have technical problems?
- Do you repair or service older equipment?
- How about updates etc? Do I get any?
- Will you trade in my old equipment?
- How do I pack my return consignment?
- How do I pack my guitar?
- How do I pack my Piano?
- How do I pack my wind instrument?
- How do I report a damaged shipment?
How do I manage to get further information from Thomann?
Which other services can I find on the Thomann Website?
I'm a big Thomann fan and I would like to work for you!
One or Two More things!
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Antares Auto-Tune EFX+ (ESD); pitch correction plugin; software for automatical or manual correction of pitch and intonation; Retune-Speed control for fine tune the desired effect from subtle natural pitch correction to the Auto-Tune Vocal Effect; humanize function reduces artefacts; Auto-EFX...
Effect Pedal for Electric Guitar Pitch shifter, 3 Harmony voices / delay lines with rhythmic time offset, Tap Tempo function and synchronisation, 12 Diatonic harmonies and chromatic pitch shifting, Up to 16 presets via MIDI, 24 Bit AD /...
Hercules Stands GS-432B+ 3-position guitar stand; easy height adjustment; auto grab system for a secure hold; with adapter for smaller saddle widths (28 mm); not suitable for guitars with nitro varnish! Saddle width: 40 mm - 52 mm ( 1.57"...
Steel-String Guitar Left handed model, Design: Mini Travel Grand Symphony, Body: Selected mahogany, Arched back, Neck: NATO, Neck profile: V, Fretboard: Blackwood, Scale: 596 mm, Nut width: 43 mm, 20 Frets, Dot inlays, Black body and neck bindings, Bridge:...
Reloop Spin, Portable Turntable, Out of the Box: Comes with 7 '' Scratch Vinyl, Pre-Assembled 45mm Crossfader & Pickup System, Built-in Speaker, Bluetooth Audio Receiver, Bluetooth Audio Streaming: Wirelessly Transfer Music or Beats to Turntable, Smart USB Recording: Direct recording...
Numark Scratch, 2-channle Scratch Mixer for Serato DJ Pro with DVS-license, Serato NoiseMap-compliant with use of Control Vinyls or CDs (optional obtainable), InnoFader Scratch Crossfader with Reverse- and Slope-control, 6 effect choice switches with two Paddle-trigger and Dry-Wet FX-control, 8...
Varytec Hero Spot Wash 140 2in1 RGBW+W, 2in1 LED Spot Wash Moving Head, the "MacGyver" of the Moving Lights is the universal lighting tool for all heroes, combines two devices in one housing, saves time and space in the rig,...
Marq Lighting Ray Tracer X Quad; Dual Roller Bar Chase Movinghead; Two independently tiltable LED bars with rotating base; 8 x 10 watt high power CREE cold white LEDs, individual control of all LEDs; 25 different automatic programs for exciting...
18-Channel USB2.0 audio interface with USB-C connection 24 Bit / 192 kHz, 8 Scarlett microphone preamps, Phantom power +48 V, Switchable air function, Talkback function with integrated microphone, Pad switch, 8 Mic / line inputs: XLR / 6.3 mm...
Multi-Effect Pedal for Electric Bass 71 Internal effects, 9 Amp simulations, Usable up to five effects simultaneously and in any order, Looper with a length of up to 30 seconds / 64 beats in CD quality, Integrated expression pedal,...
Electric Guitar Case for 2 Instruments Material: Roto-Molded polyethylene, EA Foam lining inside, With rollers, Removable lid, Suitable for padlock, Dimensions: 121 x 46 x 27 cm, Weight: 10.7 kg, Colour: Black Note: Instruments not included in delivery
We're looking forward to hearing from you and aim to solve any problems as soon as we can.
Payment can be made safely and securely with Credit Card, Bank Transfer, PayPal or Amazon Pay.
Hans-Thomann-Straße 1
96138 Burgebrach
Germany