FAQ Overview
All questions and answers
How do I know if Thomann is the right partner for me?
- Who are Thomann? How long have you been around?
- Is Thomann an authorised dealer for all products on offer?
- What kind of warranty do I get for the products I order?
- What happens if I am not satisfied? Do I have to bear the return shipping costs?
- Are all your products 'factory-fresh' in original packaging?
- What are B-Stock products?
- What can I do if I do not like the delivered goods?
- What should I do if the gear is faulty?
How can I get in touch with Thomann?
- I need help! How can I contact you by phone, fax or email?
- Is it quicker to order by phone?
- I have a burning question about my order!
- How can I get in touch with your experts for product support?
- I have an after sales issue - who do I have to contact?
- You want to sing some praise or give us feedback?
- I'd like to visit your amazing store. But where on Earth is Treppendorf?
How does online ordering work?
- How secure is ordering on your website?
- How does your secure server work?
- How does the Shopping Basket work?
- I know the item numbers. How can I order more easily?
- How long will it take for my order to arrive?
- Will my card information be transferred safely?
- I can’t find the product I'd like to order! :-(
- How can I track my order?
- Can I come to collect a product which I ordered online?
- Can I place an order without being registered/logged in?
How can I pay for my order?
- How can I pay?
- What's the fastest and easiest payment method?
- Are there any fees, extra charges or minimum quantities etc?
- Do I have to pay VAT?
- Can I buy VAT-free if I'm ordering for a company?
- Am I liable for Import Tax?
- Can I use Electron or Virtual E-Cards?
- Paying with your credit card with the 3D Secure payment system
- I just placed an order, has my credit card/PayPal/AmazonPay account been charged already?
- Payment by bank transfer
- How can I use a store credit against my order?
What is "my" price? Can you work me a deal?
How will you ship my gear to me?
- Which carriers do you work with?
- What are your shipping rates?
- Can I have the goods sent to a different address?
- Are the goods insured during shipping?
- Are the products checked before they're sent?
- Are all items shipped at once?
- Do you accept COD (cash on delivery) payment?
- Do you offer express shipping?
- Information for non-EU countries
- Shipments Via Heavy Haulage "Spedition"
What after sales service do I get once I've ordered from Thomann?
- How does your Money-Back Guarantee work?
- Who will help me if I have technical problems?
- Do you repair or service older equipment?
- How about updates etc? Do I get any?
- Will you trade in my old equipment?
- How do I pack my return consignment?
- How do I pack my guitar?
- How do I pack my piano?
- How do I pack my wind instrument?
- How do I report a damaged shipment?
How can I get further information from Thomann?
Which other services can I find on the Thomann Website?
I'm a big Thomann fan and I'd like to work for you!
One or two more things!
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We're looking forward to hearing from you and aim to solve any problems as soon as we can.
Payment can be made safely and securely with Credit Card, Bank Transfer, PayPal or Amazon Pay.
Hans-Thomann-Straße 1
96138 Burgebrach
Germany