Your Contacts
+49-9546-9223-532
Postal Address
Thomann GmbH
Treppendorf
Hans-Thomann-Straße 1
96138, Burgebrach, Germany
Business Hours
We will be back to help you in 1 Day and 4 Hours .
  • Monday 9:30–18:30
  • Tuesday 9:30–18:30
  • Wednesday 9:30–18:30
  • Thursday 9:30–18:30
  • Friday 9:30–18:30
  • Saturday 9:30–16:00

Public holiday: Our store will remain closed on 03.10.20, as it is a public holiday.
Company Info
  • Founded
  • January 1954
  • Legal status
  • GmbH
  • CEO
  • Hans Thomann
  • VAT Reg.Nr.
  • DE 257375233

The Thomann Ordering Process

On this page we'll explain the ordering process at Thomann in ten steps - from selecting an item to its delivery at your door.

The Thomann Ordering Process
Step 1: Selecting an item

Step 1: Selecting an item

Use our search field (at the top of the page on the left side) or open the desired product category in our online catalogue (just under the search box). If you happen to know the item number of the desired product, you can enter it into the quick search field.

Step 2: Putting an item into your shopping basket

Step 2: Putting an item into your shopping basket

The 'Add to basket' button puts products you'd like to buy into your shopping basket. When you put products into your basket, you will automatically be shown the shopping basket with its contents. The number of items in your basket is shown in the shopping basket icon on the top right side throughout your ordering process. If you would like to check the contents of your basket and/or proceed to the checkout, you can click on the shopping basket or on the 'To my shopping basket' button that is displayed when you hover with your cursor over the shopping basket icon.

Step 3: Proceed to the checkout counter

Step 3: Proceed to the checkout counter

In order to complete your purchase you click on the 'proceed to checkout' button on the shopping basket page (or if you prefer click the 'amazon pay' or 'PayPal' button below.) The 'Go to Checkout' button will lead you to the Checkout page where you enter your address, select your preferred payment method and add additional information (such as different delivery address or shipping date) and send off your order by clicking 'Buy now'. After your first order, you will receive a customer log-in that lets you save your information so you don’t have to re-enter it in future.

Step 4: Sending your order

Step 4: Sending your order

Your order details are now being sent through to us. Of course all information is transmitted in an encrypted format and delivered safely to the desk of your contact person at Thomann.
After you've send it, you can request an order print out, by clicking on the 'Print out order' button.

Step 5: Your order is processed

Step 5: Your order is processed

Each order is processed individually by a Thomann employee. After we've processed your order, you will receive an order confirmation by email which also contains the phone number and email address of your contact person and, if applicable, our bank details if you've opted for payment via bank transfer. Please understand that if you placed your order outside of our normal business hours, several hours may pass until you receive an order confirmation.  

Step 6: Modifying your order/adding items

Step 6: Modifying your order/adding items

If you realise you've forgotten an item that you wish you'd included in an order you just placed - no problem - you can modify your order and add additional items any time before your order is dispatched.
If you want to add, change or delete an item, it's best to call us, chat or send us an email so we can update your order for you.

Step 7: Picking the goods and final inspection

Step 7: Picking the goods and final inspection

Before your gear can be shipped, it's picked and checked. Double basses, Guitars etc are checked by trained experts prior to shipment.
Although we stock more than 102000 items, it can occasionally happen that another customer just bought the last piece or that it doesn't pass the final inspection. In these instances we'll send out a partial delivery at your request.

Step 8: Shipping

Step 8: Shipping

We usually ship with DHL. For insurance purposes, more expensive items are shipped with UPS. Please contact us if you would prefer your items to be shipped with UPS or Express. For heavy and/or large items we use specialist haulage carriers such as Geis or Schenker, who, once your pallet or carton is ready to be delivered will contact you to arrange a suitable delivery date, as all items need to be inspected on arrival.
As soon as your shipment has left our warehouse, you'll receive a shipping notification email and, if you've given us your mobile number, an SMS notification for those of you on the move.

Step 9: Delivery

Step 9: Delivery

Three out of four parcels shipped by DHL are delivered in 4 to 5 working days, depending where you are based in the world. For more information, please see our shipping rates page. If you're not at home, you can leave a note telling the delivery service to hand over the parcel to one of your neighbours, or alternatively, they will leave a note to advise they have attempted delivery, and will usually keep the parcel for up to 2 weeks.

Step 10: 100% satisfied?

Step 10: 100% satisfied?

We're only satisfied when you're 100% satisfied! If there's anything that's spoilt your shopping experience at Thomann, please let us know. If you're unhappy with your Thomann purchase or individual items of your order, take advantage of our 30-Day Money-Back Guarantee and return the things you need to. We'll send you a different product, credit your customer account, or transfer the money back to your account - whichever you prefer.

(6)
Recently Viewed
Behringer RD-6-SR

Behringer RD-6-SR; Analog Drum Machine; 8 Drum-Sounds: Bass Drum, Snare Drum, Low Tom, High Tom, Cymbal, Clap, Open Hi-Hat und Closed Hi-Hat; volume control for all instruments and the Accent track; build-in distortion effect with controls for intensity and tone;...

Recently Viewed
Fender Billie Eilish Concert Ukulele

Fender Billie Eilish Concert Ukulele, concert ukulele, signature, top and body sapele, nato neck, hardwood neck laminated, neck binding, 16 frets, nut width 35mm (1,375"), scale 381mm (15"), fishman kula preamp, open gear tuners, abalone rosette, finish black satin with...

(2)
Recently Viewed
Harley Benton Dullahan-FT 24 Roasted IB

Headless Electric Guitar Ergonomically shaped alder body, Bolt-on neck: Roasted Canadian flamed maple, Roasted maple fretboard, Fretboard inlays: Black offset dots, Neck profile: Modern C, Fretboard radius: 350 mm, Scale: 648 mm, Nut width: 42 mm, Graph Tech TUSQ...

Recently Viewed
Fender CuNiFe Wide Range Humb. Neck

Fender CuNiFe Wide Range Humbucker Neck; Telecaster Humbucker; Resistance: 10.1 - 10.7k; Color: Chrome

Recently Viewed
Blackmagic Design UltraStudio Monitor 3G

Blackmagic Design UltraStudio Monitor 3G; Video output device for 3G-SDI and HDMI playback via laptop or desktop computer equipped with Thunderbolt 3; supports professional SDI and HDMI monitoring in 10-bit broadcast quality of material from common editing software such as...

Recently Viewed
Presonus AudioBox 96 Studio Ult 25th An

USB Audio Interface Recording Set Consists of AudioBox USB 96 25th Anniversary Edition, Studio One Artist + Studio Magic Plugin Suite (Ableton - Live Lite, Arturia - Analog Lab Lite 3 and many more) (ESD download), Eris E3.5 active...

Recently Viewed
Nux Optima Air NAI 5

Nux Optima Air NAI 5; Effects Pedal for Electric & Acoustic guitar; dual-switch acoustic guitar simulator with a preamp for acoustic and electric guitar, 15 built-in acoustic guitar profiles with IR level control, 9 Preset slots; Controls: Reverb, IR Level,...

(1)
Recently Viewed
Thomann ComboDesk88 - designed by Zaor

Producer Workstation Designed by Zaor, Ideal for home and project studios, Extremely sturdy and ergonomic construction, 19" Racks with a total of 3x 3 U, Includes cover plates for 19" racks for expanding the table surface and rack rail,...

(4)
Recently Viewed
Behringer RD-6-AM

Behringer RD-6-AM; Analog Drum Machine; Acid Smiley Edition; 8 Drum-Sounds: Bass Drum, Snare Drum, Low Tom, High Tom, Cymbal, Clap, Open Hi-Hat und Closed Hi-Hat; volume control for all instruments and the Accent track; build-in distortion effect with controls for...

Recently Viewed
Kala U-Bass Nomad 4 NT

Kala U-Bass Nomad 4 NT, acoustic-electric U-Bass, 20 13/16" (528 mm) scale, 29 3/8" (746 mm) overall length, Mahogany top, Mahogany back and sides, Mahogany neck, 16 frets, Rosewood fingerboard, Graph Tech NuBone nut, composite saddle, custom black die cast...

Recently Viewed
Larry Carlton S7FM TBL

Electric Guitar Body: Alder, Top: Flamed maple, Bolt-on neck: Roasted maple, Fretboard: Roasted maple, Abalone Dots fretboard inlays, 22 Medium jumbo frets, Scale length: 648 mm (25.5"), Fretboard radius: 241 mm (9.5"), Nut width: 42 mm (1.65"), Bone nut,...

Recently Viewed
RME HDSPe AIO Pro

RME HDSPe AIO Pro; 30-channel PCI Express audio interface; 192 kHz / 24 bit; ADI-2 Pro converters AK5572 and 2 x AK4490; the entire analog input range relies on the circuit design of the ADI-2 Pro (+24 / +19 /...

Give Feedback
Feedback Found an error or want to give us feedback about this page?

We're looking forward to hearing from you and aim to solve any problems as soon as we can.