30-Day Money-Back Guarantee
But no problem! We grant a 30-Day Money-Back Guarantee on any item you buy at Thomann. Even as a commercial customer we offer you full 30 Days Money-Back - no hassles, no questions asked!
Only exceptions are products specially made or modified for you (e. g. custom cases), items that are subject to wear and tear or products that cannot be taken back due to regulations of hygiene (e.g. used reeds for woodwinds) or licensing (e. g. already registered software).
If you are not 100 per cent happy with an item you ordered from Thomann, get in touch with us and we'll inititate the return. Within Germany, Thomann will assume the cost of return deliveries.
How does this work?
- Please select the function "return item" in your customer centre. You'll receive all information necessary for returning your item.
- Of course we still receive return wishes via E-Mail or telephone.
- Please ensure that all products are returned in their original packaging, with all components and accessories and without signs of use.
These conditions apply for our Money-Back Guarantee. Conditions for the legal right of revocation as well as our warranty service can be found in our Terms and Conditions.
This is how you can reach us
We're looking forward to hearing from you and aim to solve any problems as soon as we can.