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30-Day Money-Back Guar­an­tee

Our promise

So you thought a particular product was the right one for you, and then you discover it's not. Well, that's life.

But no problem! We grant a hassle-free 30-Day Money-Back Guarantee on any item you buy at Thomann.

Exceptions

Only exceptions are products specially made or modified for you (e. g. custom cases), items that are subject to wear and tear or products that cannot be taken back due to regulations of hygiene (e.g. used reeds for woodwinds) or licensing (e. g. already registered software).

If you are not 100 per cent happy with an item you ordered from Thomann, get in touch with us and we'll initiate the return. Within the EU, Switzerland, the UK and Norway, Thomann will assume the cost of return deliveries.

How does this work?

  • Please select the function "return item" in your customer centre. You'll receive all information necessary for returning your item.
  • Of course we still receive return wishes via E-Mail or telephone.
  • Please ensure that all products are returned in their original packaging, with all components and accessories and without signs of use.

These conditions apply for our Money-Back Guarantee. Conditions for the legal right of revocation as well as our warranty service can be found in our Terms and Conditions.

Detailed information on the return process can be found here.

This is how you can reach us

By the way, did you know...

... that Thomann was the first company in the music industry to introduce a money-back guarantee? Yes, in 1995, long before the EU passed "Distance Selling" laws regulating mail order purchases.