100% Satisfaction Guarantee
We are here just for you
Everyone who orders from Thomann has a personal contact person both before and after the purchase. You will be advised by real musicians and specialists who take your problems and questions seriously and who, above all, understand them. We address your individual needs and stick to your budget, recommending only products and solutions we truly believe are best for you.
Solderers of Fortune
At present, more than 117 technicians and instrument builders make up Europe's largest service centre with 11 specialist workshops. They will maintain, care for and repair your equipment to the highest standards. This keeps repair turnaround times as short as possible. This service is available to you at very favourable rates, even if you didn't buy the item from us.
Fastest delivery times
Once you have completed your order, we want the goods to be at your doorstep asap. That's why we have over 80,000 items in stock in Europe's largest logistics centre, just waiting to be sent out to you. This is how we ensure extremely fast availability for you.
Trying out without commitment: our Money Back Guarantee
Before you can know that an instrument or piece of equipment is really the right one for you, you have to try it out. And this is exactly what you can do with no worries for 30 days right at home. And if an item doesn't fully satisfy you, just send it back to us, covered by your Money Back Guarantee. In most cases, even the return postage is free. Shop in our webstore, secure in the knowledge that you don't have to commit to anything you don't really want.
You're probably asking yourself just what the heck this cat is doing here? Nope, we haven't lost our marbles - it's just that we want our customers to be as 'purr-fectly' happy as this kitty :-) Ever since the company was founded in 1954, our employees have been following Hans Thomann Sr's advice: listen to the customers, and learn from them. But don't worry, we don't scratch!
We're looking forward to hearing from you and aim to solve any problems as soon as we can.