3-Year Warranty
Why do we do that?
Because we stand by the products we offer.
We're an authorized dealer for all the Top Brands and offer high quality own brand products as inexpensive alternatives.
We take great care to offer quality products only. If a product doesn't meet our quality standards, we won't include it in our catalogue, no matter how cheap it is or how well that manufacturer's other products sell. Our quality control and our six service & repair workshops ensure the best possible quality for you and the fastest possible help in case of a problem. That's why we dare to extend the manufacturers' warranty period to three years.
Are there exceptions?
'Consumable' items such as strings, drumsticks, batteries (including rechargeables), valves/tubes, bulbs and crossfaders are not returnable (go figure :-) ). Signs of wear are only covered if they occurred despite appropriate care or because of demonstrably bad workmanship. In other words: even an expensive trumpet looks pretty bad after a while if you don't wipe off sweat and spit. We're very obliging, but neither we nor the manufacturer can be held responsible for inappropriate care :-)
We deliver all instruments with basic care tips. For consumable items as well as products where the manufacturer offers more than 3 years' warranty, the manufacturer's warranty is still valid of course.
What if something is broken?
If something's broken, before you return it, please contact our customer service department. Our warranty is valid for all purchases since 1 March 2005. You don't need any papers except your invoice number (your customer number usually suffices, too). Please contact our customer service team in the first instance as they can advise the next best possible step.
What if something is beyond repair?
A product that is beyond repair will be exchanged for a new product. If the same model isn't available anymore, we'll offer you an alternative in the same price range, or a refund of the full amount you paid - that's right - even towards the end of our 3-year warranty! Naturally, this assumes proper usage of the item. :-)
Legal diploma or what?
The implied warranty of 24 months remains untouched, but since we extend the express warranty, that's of little consequence for you. Furthermore, we spare both of us the trouble of explaining the difference between implied and express warranty (even offside rules are simpler than that). But if you're into legal terminology, take a look at our terms and conditions. :-)
Any questions?
If you have questions, remarks or want to suggest improvements, we're always listening and will help as best as we can. Please contact our Customer Service Department. Thanks a lot!
Our own brand products are continually improved in conjunction with their manufacturers, and even many renowned brand names have manufacturers come to rely on feedback from us in order our quality control department to improve their products.
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Simmons SD1200 E-Drum Set 764 Preset sounds, 128 User sounds, 50 Preset Kits, 25 User kits, 4 Demo songs, 25 User songs, Colour LCD for effortless operation, 5x Volume faders, Metronome, Effects: Reverb, Chorus, Delay, 2-Band EQ per kit,...
Dunlop Jacquard Strap Black Thistle; Guitar / Bass Strap; Jacquard material; Black Thistle pattern; width 5 cm; length adjustable 84 - 152 cm (33 1/16" - 59 13/16"); genuine leather ends (black)
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Toontrack SDX The Rooms of Hansa (ESD); expansion pack for Toontrack Superior Drummer 3 (item 419735); produced and recorded at Hansa Tonstudios Berlin, Germany by Michael Ilbert; 4 different recording rooms: Meistersaal, Live Room, Marble Room, Vocal-Booth as well as...
Waves OVox Vocal ReSynthesis (ESD); vocal effect plugin; voice-controlled synth and vocal FX processor; based on Waves Organic ReSynthesis® technology; create anything from innovative pitch/tune, harmonizing and arpeggiation to classic vocoder & talkbox effects; automatic Note Mapper to trigger chords,...
EarthQuaker Devices Afterneath V3 Enhanced Otherworldly Reverberator; reverb effects pedal, ambient, vast, expansive, and magical reverb sounds; 9 selectable modes to change the way the Drag control functions (Unquantized, Unquantized with Slew, Unquantized Volt/Octave, Chromatic Scale, Minor Scale, Major Scale...
Electric Drum Set 336 Sounds, 35 Preset kits, 10 User kits, 3 Preset songs, 10 User songs, Metronome, Reverb, chorus, delay and flanger effects, 2x 6.3 mm Mono jack inputs for a 4th tom and a 2nd crash pad,...
Modelling combo for electric guitar Mustang series, 1 Channel, Power: 50 watts, Equipped with: 12" Celestion G12FSD-100 speakers, Controls: Gain, Volume, Treble, Middle, Bass, Reverb, Master, Switch: On / Off, Effects: 40 amp models, stompbox / delay / reverb...
We're looking forward to hearing from you and aim to solve any problems as soon as we can.
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Hans-Thomann-Straße 1
96138 Burgebrach
Germany