3-Year Warranty
Why do we do that?
Because we stand by the products we offer.
We're an authorized dealer for all the Top Brands and offer high quality own brand products as inexpensive alternatives.
We take great care to offer quality products only. If a product doesn't meet our quality standards, we won't include it in our catalogue, no matter how cheap it is or how well that manufacturer's other products sell. Our quality control and our six service & repair workshops ensure the best possible quality for you and the fastest possible help in case of a problem. That's why we dare to extend the manufacturers' warranty period to three years.
Are there exceptions?
'Consumable' items such as strings, drumsticks, batteries (including rechargeables), valves/tubes, bulbs and crossfaders are not returnable (go figure :-) ). Signs of wear are only covered if they occurred despite appropriate care or because of demonstrably bad workmanship. In other words: even an expensive trumpet looks pretty bad after a while if you don't wipe off sweat and spit. We're very obliging, but neither we nor the manufacturer can be held responsible for inappropriate care :-)
We deliver all instruments with basic care tips. For consumable items as well as products where the manufacturer offers more than 3 years' warranty, the manufacturer's warranty is still valid of course.
What if something is broken?
If something's broken, before you return it, please contact our customer service department. Our warranty is valid for all purchases since 1 March 2005. You don't need any papers except your invoice number (your customer number usually suffices, too). Please contact our customer service team in the first instance as they can advise the next best possible step.
What if something is beyond repair?
A product that is beyond repair will be exchanged for a new product. If the same model isn't available anymore, we'll offer you an alternative in the same price range, or a refund of the full amount you paid - that's right - even towards the end of our 3-year warranty! Naturally, this assumes proper usage of the item. :-)
Legal diploma or what?
The implied warranty of 24 months remains untouched, but since we extend the express warranty, that's of little consequence for you. Furthermore, we spare both of us the trouble of explaining the difference between implied and express warranty (even offside rules are simpler than that). But if you're into legal terminology, take a look at our terms and conditions. :-)
Any questions?
If you have questions, remarks or want to suggest improvements, we're always listening and will help as best as we can. Please contact our Customer Service Department. Thanks a lot!
Our own brand products are continually improved in conjunction with their manufacturers, and even many renowned brand names have manufacturers come to rely on feedback from us in order our quality control department to improve their products.
Behringer RD-6-SR; Analog Drum Machine; 8 Drum-Sounds: Bass Drum, Snare Drum, Low Tom, High Tom, Cymbal, Clap, Open Hi-Hat und Closed Hi-Hat; volume control for all instruments and the Accent track; build-in distortion effect with controls for intensity and tone;...
Fender Billie Eilish Concert Ukulele, concert ukulele, signature, top and body sapele, nato neck, hardwood neck laminated, neck binding, 16 frets, nut width 35mm (1,375"), scale 381mm (15"), fishman kula preamp, open gear runers, abalone rosette, finish black satin with...
Headless Electric Guitar Ergonomically shaped alder body, Bolt-on neck: Roasted Canadian flamed maple, Roasted maple fretboard, Fretboard inlays: Black offset dots, Neck profile: Modern C, Fretboard radius: 350 mm, 24 Stainless steel jumbo frets, GraphTech Tusq XL nut, Nut...
Fender CuNiFe Wide Range Humbucker Neck; Telecaster Humbucker; Resistance: 10.1 - 10.7k; Color: Chrome
Nux Optima Air NAI 5; Effects Pedal for Electric & Acoustic guitar; dual-switch acoustic guitar simulator with a preamp for acoustic and electric guitar, 15 built-in acoustic guitar profiles with IR level control, 9 Preset slots; Controls: Reverb, IR Level,...
USB Audio Interface Recording Set Consists of AudioBox USB 96 25th Anniversary Edition, Studio One Artist + Studio Magic Plugin Suite (Ableton - Live Lite, Arturia - Analog Lab Lite 3 and many more) (ESD download), Eris E3.5 active...
Toontrack SDX Legacy Of Rock (ESD); expansion pack for Toontrack Superior Drummer 3 (item 419735); produced and recorded at AIR Studios' Studio 1 in London by Eddie Kramer; 5 complete drumsets and a and a large selection of additional snares,...
Omnitronic TRM-202 MK3; 2-channel rotary mixer with 3-band frequency isolator for DJs; classic rotary mixer with 2 input channels and integrated 3-band frequency isolator for DJs; gain control, 2-way equalizer (Highs/Lows) and phono/line switching per channel; dedicated boost and kill...
Magma CTRL Case MPC One, suitable for Akai MPC One, 6 mm thick and rigid Durashock molded EVA foam and water rejecting polyester exterior shell, Sturdy zipper, Including practical cable organizer panel, Incl. removable egg-foam padding, Compatible with Decksaver cover,...
beyerdynamic T1 3rd generation high-end Tesla headphones, open back, over ear design, frequence range 5 - 50000 Hz, impendance 32 Ohms, nominal sound pressure level 100 dB (1 mW ), power handling capacity 300 mW, max. SPL 124 dB (300...
Behringer RD-6-AM; Analog Drum Machine; Acid Smiley Edition; 8 Drum-Sounds: Bass Drum, Snare Drum, Low Tom, High Tom, Cymbal, Clap, Open Hi-Hat und Closed Hi-Hat; volume control for all instruments and the Accent track; build-in distortion effect with controls for...
Kala U-Bass Nomad 4 NT, acoustic-electric U-Bass, 20 13/16" (528 mm) scale, 29 3/8" (746 mm) overall length, Mahogany top, Mahogany back and sides, Mahogany neck, 16 frets, Rosewood fingerboard, Graph Tech NuBone nut, composite saddle, custom black die cast...
We're looking forward to hearing from you and aim to solve any problems as soon as we can.
Payment can be made safely and securely with Credit Card, Bank Transfer, PayPal or Amazon Pay.
Hans-Thomann-Straße 1
96138 Burgebrach
Germany