3-Year Warranty
Why do we do that?
Because we stand by the products we offer.
We are an authorized dealer of all the Top Brands and offer high quality own brand products as inexpensive alternatives.
We take greatest care to offer quality products only. If a product does not meet our quality standards, we won't include it in our catalogue, no matter how cheap it is or how well that manufacturer's other products sell. Our quality control and our six service & repair workshops ensure the best possible quality for you and the fastest possible help in cases of failure. That's why we dare to extend the manufacturers' warranty period to three years.
Are there exceptions?
Perishable items such as strings, drumsticks, batteries (also rechargeable ones), tubes, bulbs and crossfaders are of course not returnable (go figure :-) ). Signs of wear are only covered, if they occurred despite appropriate care or because of demonstrably bad workmanship. In other words: even an expensive trumpet looks pretty bad after a while if you don't wipe off sweat and spit. We're very obliging, but neither we nor the manufacturer can be held responsible for inappropriate care :-)
From now on, the respective instruments are delivered with basic care tips. For perishable items as well as products whose manufacturer offers a warranty period longer than 3 years, the manufacturer's warranty is valid, of course.
What if something is broken?
Before you return an item, please contact our customer service department. Our warranty is valid for all purchases since 1 March 2005. You don't need any papers except your invoice number (your customer number usually suffices, too). Please contact our customer service team in the first instance as they can advise the next best possible step.
What if something is beyond repair?
A product that is beyond repair is exchanged for a new product. If the same model is not available anymore, we'll offer you an alternative product in the same price range or will refund the full amount you paid. That's right, even toward the end of your 3-year warranty period. However this naturally applies to proper usage of the unit or article purchased.
Legal diploma or what?
The implied warranty of 24 months remains untouched, but since we extend the express warranty, that's of little consequence for our customers. Moreover, we spare both you and ourselves the trouble of explaining the difference between implied and express warranty (even offside rules are simpler than that). But if you're into correct legal terminology, take a look at our terms and conditions :-)
Any questions?
If you have questions, remarks or want to suggest improvements, we're always listening and help as best as we can. Please contact our Customer Service Department. Thanks a lot!
Our own brand products are continually improved in conjunction with the respective manufacturers, and even many renowned brand name manufacturers have come to rely on feedback from our quality control department in order to improve their products.
Information on Thomann's Added Values
Rode Rodecaster Pro
Rode Rodecaster Pro; Podcast Production Studio; designed for podcasts; 4 x XLR microphone inputs with 48V phantom power; 8 programmable sound effects pads for jingles and FX; instant mix minus for phone or app calls; 3.5mm TRRS cable, USB and...
to the product
Fun Generation CL 105 A
Fun Generation CL 105 A, Personal Monitor with Bluetooth/USB player, class D, 50 W RMS, frequency response 40 - 18.000 Hz, 3-band EQ, 1x Line In (3,5 mm jack / RCA), 1x Mic In (XLR / 6,3 mm jack), net...
to the product 
Stairville LED Pixel Rail 40 RGB MKII
LED Pixel Effect Bar Follow-up version of the Stairville LED Pixel Rail 40 RGB with increased luminosity (not compatible with the previous model), Extremely compact design, Generates impressive effects in combination with the Pixel Rail Drive (Art.449740 , not...
to the product 
Stairville TourStage Tele Leg 4x 60-100cm
Tour Stage Leg Set Set consisting of four height-adjustable feet for Tour Stage platforms, Dimensions: 60 x 60 mm, Adjustable length: 60-100 cm
to the product 
Tech 21 Fly Rig PL 1 Paul Landers Sign
Multi-Effect for Electric Guitar Paul Lander's (Rammstein) Signature Model, 2-Channel SansAmp Fly Rig section, Active 3-band EQ in the "Fire" channel with switchable mids, Bite switch, 2-Band EQ and compressor in the "water" channel, Switchable dual mode boost, Optionally...
to the product 
Fender SQ Bullet Tele LRL Red SPKL
Electric Guitar Body: Alder, Neck: Maple, Neck profile: C, Fretboard: Indian Laurel, Scale: 648 mm, Nut width: 42 mm, 21 Medium frets, Pickups: 2 single coils, Vintage style bridge, Colour: Red Sparkle
to the product 
Lanikai Kohala Soprano WN
Soprano WN Ukulele Basswood body and top, Sapele neck, 356 mm Scale length, Neck width at the nut: 34.9 mm, Walnut fretboard, 12 Frets, Hardwood bridge, Colour: Dark satin
to the product 
the t.bone SC 420 USB Desktop-Set
USB Studio Large Diaphragm Microphone Set With USB port for direct operation on the computer, No additional drivers necessary, Directivity: Cardioid, Frequency range: 30 - 18,000 kHz, Sensitivity: 25 mV / Pa, Maximum sound pressure: 140dB (at 1 kHz...
to the product 
Mackie MC-250
Studio Headphones Circumaural, 50 mm Reference-quality drivers provide high overdrive safety and accurate playback across the entire frequency spectrum, Precisely tuned housing delivers powerful bass and detailed highs, A soft padded and adjustable headband and comfortable ear cushions provide...
to the product 
Millenium SD-120 B StudioDesk
Recording Workstation Compact work table for small studios, suitable for recording and composition, Countertop, top shelf and keyboard shelf made of plastic-coated MDF board, Base made of powder-coated metal (colour: Black), Integrated 19" rack with 2x 4U, 2 Headphone...
to the product 
Fender SQ Bullet Tele LRL LPB
Electric Guitar Body: Alder, Neck: Maple, Neck profile: C, Fretboard: Indian Laurel, Scale: 648 mm, Nut width: 42 mm, 21 Medium frets, Pickups: 2 single coils, Vintage style bridge, Colour: Lake Placid Blue
to the product 
Mackie MC-150
Studio Headphones Circumaural, Precise 50 mm drivers deliver outstanding transparency across the entire frequency spectrum, Amplified bass reproduction accurately reproduces low and very low frequencies, so that individual bass notes or kick drums can be heard very well, A...
to the product 
We're looking forward to hearing from you and aim to solve any problems as soon as we can.
Payment & Security
Payment can be made safely and securely with Credit Card, Bank Transfer, PayPal or Amazon Pay.
Products
Sitemap
Contact & Service
Hans-Thomann-Straße 1
96138 Burgebrach
Germany