3-Year Warranty
Why do we do that?
Because we stand by the products we offer.
We are an authorized dealer of all the Top Brands and offer high quality own brand products as inexpensive alternatives.
We take greatest care to offer quality products only. If a product does not meet our quality standards, we won't include it in our catalogue, no matter how cheap it is or how well that manufacturer's other products sell. Our quality control and our six service & repair workshops ensure the best possible quality for you and the fastest possible help in cases of failure. That's why we dare to extend the manufacturers' warranty period to three years.
Are there exceptions?
Perishable items such as strings, drumsticks, batteries (also rechargeable ones), tubes, bulbs and crossfaders are of course not returnable (go figure :-) ). Signs of wear are only covered, if they occurred despite appropriate care or because of demonstrably bad workmanship. In other words: even an expensive trumpet looks pretty bad after a while if you don't wipe off sweat and spit. We're very obliging, but neither we nor the manufacturer can be held responsible for inappropriate care :-)
From now on, the respective instruments are delivered with basic care tips. For perishable items as well as products whose manufacturer offers a warranty period longer than 3 years, the manufacturer's warranty is valid, of course.
What if something is broken?
Before you return an item, please contact our customer service department. Our warranty is valid for all purchases since 1 March 2005. You don't need any papers except your invoice number (your customer number usually suffices, too). Please contact our customer service team in the first instance as they can advise the next best possible step.
What if something is beyond repair?
A product that is beyond repair is exchanged for a new product. If the same model is not available anymore, we'll offer you an alternative product in the same price range or will refund the full amount you paid. That's right, even toward the end of your 3-year warranty period. However this naturally applies to proper usage of the unit or article purchased.
Legal diploma or what?
The implied warranty of 24 months remains untouched, but since we extend the express warranty, that's of little consequence for our customers. Moreover, we spare both you and ourselves the trouble of explaining the difference between implied and express warranty (even offside rules are simpler than that). But if you're into correct legal terminology, take a look at our terms and conditions :-)
Any questions?
If you have questions, remarks or want to suggest improvements, we're always listening and help as best as we can. Please contact our Customer Service Department. Thanks a lot!
Our own brand products are continually improved in conjunction with the respective manufacturers, and even many renowned brand name manufacturers have come to rely on feedback from our quality control department in order to improve their products.
Information on Thomann's Added Values
Steinberg Cubase Pro 10
Audio MIDI Sequencer (DAW) 32 Bit integer and 64 bit float, Unlimited number of simultaneously usable audio and MIDI tracks, Supports up to 256 physical inputs and outputs, 5.1 surround support, Score Editor, Key Editor, Drum Editor, Sample Editor,...
to the product
Sony WH-1000XM3 Black
Noise Canceling Headphones Wireless via Bluetooth (LDAC), Closed, Circumaural, 40 mm driver - dome (copper voice coil), Frequency response: 4-40000 Hz, Sound pressure level: 104 dB / mW, Impedance: 47 ohms, High-quality audio streaming with LDAC, Touch operation on...
to the product 
Steinberg Cubase Pro 10 EDU
Educational Version ATTENTION! This software version can only be purchased under certain conditions defined by the manufacturer! Please make note of our terms and conditions for buying educational software under "Downloads" at the bottom of...
to the product 
the t.mix 201-USB Play
2 Channel DJ Mixer with USB / SD / Bluetooth Player 2 Stereo inputs: phono / line / MP3, 1 Microphone input with talkover: 6.3 mm Jack, Headphone output: 6.3 mm Stereo jack, Master Out: XLR / RCA, Rec...
to the product 
EarLabs dBud
Ear Protection With variable attenuation: -15 dB / -30 dB, Exchangeable ear-molds for optimal wearing comfort, Completely mechanical, Elastic connecting band, Compact storage box, Magnetic inlays make it difficult to lose, Colour: Black, Includes 3 sets of ear tips...
to the product 
Akai MPK mini Limited Black
Compact USB / MIDI Pad and Keyboard Controller Special edition of the MPK mini MKII in black, 25 Synth-action keys, 4-Way joystick for dynamic pitch / modulation control, 8 MPC pads with note repeat, Arpeggiator, 8 Assignable controls for...
to the product 
Singular Sound BeatBuddy Mini 2
Effects Pedal Drum accompaniment in pedal form, The beat can be controlled live while playing with the footswitch, No programming required, 9 Drum sets, 24 Genres, 200+ Styles, Several time signatures, Non-quantized beat recordings by professional drummers provide original...
to the product 
Korg PA-1000 Musikant SD Dongle
Micro SD Card For Korg PA-1000 Musikant, To activate the Musikant software, the associated software installation package must be downloaded via Korg, German version, 240 Styles, 250 Keyboard sets, 244 Sounds, 31 Drum kits, 266 Pads, 400 Songbook files,...
to the product 
Airturn Duo 200
Wireless Bluetooth Controller with 2 ATFS-2 Pedals and Pedal Board Can be used as a page turner to flip through digital content, For teleprompter apps, As remote control for iTunes (supports all iOS devices as well as PC and...
to the product 
IsoAcoustics ISO-200Sub
IsoAcoustics ISO-200Sub; speaker stand for subwoofers - raise speaker by 125 mm; substantially improves both tightness and depth of bass by acoustically decoupling the speaker from it's surroundings; Dimensions: 200 x 250 mm; max. load of 34 kg; Price per...
to the product 
EQ Acoustics Spectrum 2 L5 Tile Ice Grey
Acoustic Absorber Material of the absorber's core: 100% polyester with textile cover, Very robust, Non-allergenic and doesn't contain irritants, Odour-free, Good efficiency in the medium and high frequency ranges, Wall and ceiling mounting is possible with the Flexi-system (hook...
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Hughes&Kettner BlackSpirit 200
Guitar Amp Head The secret behind the sound of the BlackSpirit 200 is the completely new technology developed especially for sound production: Bionic Tone Generating. Here the complex dynamic processes of classic tube circuitry has been reproduced and optimised...
to the product 
We're looking forward to hearing from you and aim to solve any problems as soon as we can.