3-Year Warranty
Why do we do that?
Because we stand by the products we offer.
We're an authorized dealer for all the Top Brands and offer high quality own brand products as inexpensive alternatives.
We take great care to offer quality products only. If a product doesn't meet our quality standards, we won't include it in our catalogue, no matter how cheap it is or how well that manufacturer's other products sell. Our quality control and our six service & repair workshops ensure the best possible quality for you and the fastest possible help in case of a problem. That's why we dare to extend the manufacturers' warranty period to three years.
Are there exceptions?
'Consumable' items such as strings, drumsticks, batteries (including rechargeables), valves/tubes, bulbs and crossfaders are not returnable (go figure :-) ). Signs of wear are only covered if they occurred despite appropriate care or because of demonstrably bad workmanship. In other words: even an expensive trumpet looks pretty bad after a while if you don't wipe off sweat and spit. We're very obliging, but neither we nor the manufacturer can be held responsible for inappropriate care :-)
We deliver all instruments with basic care tips. For consumable items as well as products where the manufacturer offers more than 3 years' warranty, the manufacturer's warranty is still valid of course.
What if something is broken?
If something's broken, before you return it, please contact our customer service department. Our warranty is valid for all purchases since 1 March 2005. You don't need any papers except your invoice number (your customer number usually suffices, too). Please contact our customer service team in the first instance as they can advise the next best possible step.
What if something is beyond repair?
A product that is beyond repair will be exchanged for a new product. If the same model isn't available anymore, we'll offer you an alternative in the same price range, or a refund of the full amount you paid - that's right - even towards the end of our 3-year warranty! Naturally, this assumes proper usage of the item. :-)
Legal diploma or what?
The implied warranty of 24 months remains untouched, but since we extend the express warranty, that's of little consequence for you. Furthermore, we spare both of us the trouble of explaining the difference between implied and express warranty (even offside rules are simpler than that). But if you're into legal terminology, take a look at our terms and conditions. :-)
Any questions?
If you have questions, remarks or want to suggest improvements, we're always listening and will help as best as we can. Please contact our Customer Service Department. Thanks a lot!
Our own brand products are continually improved in conjunction with their manufacturers, and even many renowned brand names have manufacturers come to rely on feedback from us in order our quality control department to improve their products.
Behringer RX1602 V2; 16-channel monitor line mixer; 16 balanced TRS connector inputs for stereo or mono use; great headroom; Monitor / FX transmitter controls per section with global master transmit control; Monitor / FX signal via headphone output; 2 x...
2-Channel amplifier with DSP function Power: 2x 1000W @ 2 Ohm, 2x 1500 W @ 4 Ohm, 2x 800 W @ 8 Ohm, 3000 W Peak, Class-D power amplifier, DSP configuration on front panel or via USB connection and...
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Electric Guitar Limited edition, Body: Mahogany, Top: Maple with flamed maple veneer, 3-Piece neck: Maple, Fretboard: Rosewood (Dalbergia latifolia), Neck profile: Wide Thin, Old School Bird fretboard inlays, Scale: 635 mm, 24 Frets, Pickup: 2 PRS TCI "S" humbuckers,...
Mooer GE 250 Amp modelling & Multi Effects, multi-effects pedal, 70 high-quality amp models from the Micro Preamp series, 32 different default cabinet simulations (IRs), supports 3rd party impulse responses (IRs, 2048 pts.) in 10 free user presets, 60 drum...
Tube Combo for Electric Guitar 1 Channel, Power: 15 W/1 W, switchable, Preamp tubes: 3x ECC83 / 12AX7, Power tubes: 2x EL84, Equipped with: 12" Celestion Seventy speaker, Controls: Gain, Volume, Tone, Bass, Middle, Treble, Reverb, Switches: 15 W/1...
Active Studio Nearfield Monitor 5" Dual Concentric Coaxial System, 0.8" Titanium tweeter with Tulip WaveGuide, 200 Watt Class-AB Bi-Amp, Bass reflex system, Frequency range: 70 - 20,000 Hz, Maximum SPL: 107 dB, Front panel controls for volume and tweeter...
Active Full-Range Speaker High-quality wooden cabinet, 2000 W Class D power amplifier, Contents: 12" woofer and 1" compression driver (1.35" VC), Built-in DSP with 4 presets, Low Cut, Maximum SPL (sound pressure level): 128 dB, Dispersion pattern: H 90°...
Portable 2-Channel DJ Controller Touch-sensitive jog wheels, 2 Pitch faders, Crossfader, Audio interface, 8 Multifunctional performance pads, Headphone output: 3.5 mm stereo jack, Main Output: 3.5 mm stereo, USB port, 5 V DC via USB, Dimensions: 86 x 314...
Protective Cover Suitable for Behringer B1200D Pro, Water-resistant heavy-duty nylon, Manufactured in Germany, Colour: Black
Harley Benton StreetBox-60, compact portable battery powered amplifier with great features for play-along and sing-along with streamed music using the integrated Bluetooth feature, ideal for electric guitar, acoustic guitar, ukulele, vocals and music, 60 watt RMS, 2 x 5,5" full...
Effect Pedal for Electric Guitar and Bass Pre-amp / vibrato, Inspired by California amps of the 50s and 60s with real pitch-shifting vibrato circuitry, The Killer V copies the behaviour, the sound and the feel of the preamp, the...
We're looking forward to hearing from you and aim to solve any problems as soon as we can.
Payment can be made safely and securely with Credit Card, Bank Transfer, PayPal or Amazon Pay.
Hans-Thomann-Straße 1
96138 Burgebrach
Germany