3-Year Warranty
Why do we do that?
Because we stand by the products we offer.
We are an authorized dealer of all the Top Brands and offer high quality own brand products as inexpensive alternatives.
We take greatest care to offer quality products only. If a product does not meet our quality standards, we won't include it in our catalogue, no matter how cheap it is or how well that manufacturer's other products sell. Our quality control and our six service & repair workshops ensure the best possible quality for you and the fastest possible help in cases of failure. That's why we dare to extend the manufacturers' warranty period to three years.
Are there exceptions?
Perishable items such as strings, drumsticks, batteries (also rechargeable ones), tubes, bulbs and crossfaders are of course not returnable (go figure :-) ). Signs of wear are only covered, if they occurred despite appropriate care or because of demonstrably bad workmanship. In other words: even an expensive trumpet looks pretty bad after a while if you don't wipe off sweat and spit. We're very obliging, but neither we nor the manufacturer can be held responsible for inappropriate care :-)
From now on, the respective instruments are delivered with basic care tips. For perishable items as well as products whose manufacturer offers a warranty period longer than 3 years, the manufacturer's warranty is valid, of course.
What if something is broken?
Before you return an item, please contact our customer service department. Our warranty is valid for all purchases since 1 March 2005. You don't need any papers except your invoice number (your customer number usually suffices, too). Please contact our customer service team in the first instance as they can advise the next best possible step.
What if something is beyond repair?
A product that is beyond repair is exchanged for a new product. If the same model is not available anymore, we'll offer you an alternative product in the same price range or will refund the full amount you paid. That's right, even toward the end of your 3-year warranty period. However this naturally applies to proper usage of the unit or article purchased.
Legal diploma or what?
The implied warranty of 24 months remains untouched, but since we extend the express warranty, that's of little consequence for our customers. Moreover, we spare both you and ourselves the trouble of explaining the difference between implied and express warranty (even offside rules are simpler than that). But if you're into correct legal terminology, take a look at our terms and conditions :-)
Any questions?
If you have questions, remarks or want to suggest improvements, we're always listening and help as best as we can. Please contact our Customer Service Department. Thanks a lot!
Our own brand products are continually improved in conjunction with the respective manufacturers, and even many renowned brand name manufacturers have come to rely on feedback from our quality control department in order to improve their products.
Information on Thomann's Added Values
Arturia DrumBrute Impact
Analog drum computer; 10 sounds: Kick, Snare 1, Snare 2, Tom Hi, Tom Low, Cowbell, Cymbal, Closed Hat, Open Hat and FM; 64 patterns with up to 64 steps each; accentuation and switchable color tone coloring per instrument and step;...
to the product
Daslight Light Rider Wifi DMX Interface
Daslight Light Rider Wifi DMX Interface, Tablet-based DMX control, intuitive operating concept allows quick access to all functions and simplifies use, free App "Light Rider" for iOS, Android and Amazon Fire Tablet, perfect for DJs thanks to beat synchronization via...
to the product 
Boss WL-50 Wireless System
Plug-and-Play Radio System In pedal format for use in pedalboards, Automatic determination of the optimal wireless connection, Without complicated setup, Newly developed BOSS technology for premium sound without interference, Low latency (2.3 ms) and a range of up to...
to the product 
Sennheiser Memory Mic
Sennheiser HSP Essential Omni-Beige EW, professional condenser headset microphone, omni-directional, 20 - 20.000 Hz, headband size adjustable, microphone boom can be switched from left to right, 2,5 mV/Pa ± 3,5 dB, 148 dB SPL max., 1000 Ohms, EW connector, cable...
to the product 
Rode VideoMic Me-L
Directional Microphone for iPhone and iPad Suitable for all iOS devices with Lightning connector for direct plugging, 1/2" Condenser capsule, Directivity: Cardioid, Built-in preamp with D / A converter (24-bit / 48 kHz), Transmission range: 20 - 20,000 Hz,...
to the product 
Vertex Ultraphonix OD
Effect Pedal for Electric Guitar Overdrive, Reproduces the sound of an overdriven Dumble Overdrive Special amplifier, Controllers: Volume - Filter - Gain, LED: Effect On, Foot switch: Effect bypass, True bypass, Connections: Input (6.3 mm jack) - output (6.3...
to the product 
Harley Benton Baritone CLG-414BCE NT
Steel-String Guitar Baritone, Grand Auditorium Cutaway Electric Style, Selected solid spruce top, Walnut body, Mahogany neck, Scalloped X-Bracing, Ovangkol fretboard, 685.70 mm Scale length, Nut Width: 45mm, 20 Frets, Dot inlay, Ovangkol bridge, Black bindings, Chrome diecast machine heads,...
to the product 
Gator iMac 27" Tote Bag
Nylon bag for 27" Apple iMac Good hold and protection with adjustable foam blocks and hard-panel reinforcement in the front cover, Foldable sun and dust protection, Double zipper, Cable bag inside, Outer accessory pocket for keyboard, mouse, SD cards...
to the product 
Arturia KeyLab MkII 61 Black
Arturia KeyLab MkII 61 Black; USB Midi-Keyboard with 61 Keys; velocity and Aftertouch; 16 RGB-backlit performance pads; 9 fader, 9 rotary knobs, LCD-Display; Category Function; Pitch- and Modulation-Wheel; Chord and Transpose Function; Transport Buttons; Connections: 5 Expression Control Inputs; 4x...
to the product 
Korg D1
Digital Piano 88 Keys weighted RH3 keyboard (Real Weighted Hammer Action 3), 5 Sensitivity curves, Stereo PCM sound generation, 120 Voice polyphony, 30 Sounds, 30 Demo songs, Key-Off simulation, Damper resonance, 3 Effects, Metronome, 2x Line out 6.3 mm...
to the product 
the t.bone freeU Twin HT 863
2-Channel UHF wireless system with handheld transmitter Dynamic capsule, Directional characteristic: supercardioid, Frequency range: 50 - 16,000 Hz, 10 Pre-programmed frequency groups with 10 available channels each, Auto squelch, Frequency scan in the receiver, Adjustable AF output, Transmission power:...
to the product 
Dübreq Stylophone Gen-X1
Synthesizer in Mini Format With built-in speaker, stylus keyboard and separate sound strip, LFO square and triangle wave, Low pass filter cutoff/resonance, Envelope attack/decay, Delay time/feedback, X-key pulse width modulation, Battery operation (4x AA), Connections: AUX 3.5 mm mini...
to the product 
We're looking forward to hearing from you and aim to solve any problems as soon as we can.