3-Year Warranty
Why do we do that?
Because we stand by the products we offer.
We're an authorized dealer for all the Top Brands and offer high quality own brand products as inexpensive alternatives.
We take great care to offer quality products only. If a product doesn't meet our quality standards, we won't include it in our catalogue, no matter how cheap it is or how well that manufacturer's other products sell. Our quality control and our six service & repair workshops ensure the best possible quality for you and the fastest possible help in case of a problem. That's why we dare to extend the manufacturers' warranty period to three years.
Are there exceptions?
'Consumable' items such as strings, drumsticks, batteries (including rechargeables), valves/tubes, bulbs and crossfaders are not returnable (go figure :-) ). Signs of wear are only covered if they occurred despite appropriate care or because of demonstrably bad workmanship. In other words: even an expensive trumpet looks pretty bad after a while if you don't wipe off sweat and spit. We're very obliging, but neither we nor the manufacturer can be held responsible for inappropriate care :-)
We deliver all instruments with basic care tips. For consumable items as well as products where the manufacturer offers more than 3 years' warranty, the manufacturer's warranty is still valid of course.
What if something is broken?
If something's broken, before you return it, please contact our customer service department. Our warranty is valid for all purchases since 1 March 2005. You don't need any papers except your invoice number (your customer number usually suffices, too). Please contact our customer service team in the first instance as they can advise the next best possible step.
What if something is beyond repair?
A product that is beyond repair will be exchanged for a new product. If the same model isn't available anymore, we'll offer you an alternative in the same price range, or a refund of the full amount you paid - that's right - even towards the end of our 3-year warranty! Naturally, this assumes proper usage of the item. :-)
Legal diploma or what?
The implied warranty of 24 months remains untouched, but since we extend the express warranty, that's of little consequence for you. Furthermore, we spare both of us the trouble of explaining the difference between implied and express warranty (even offside rules are simpler than that). But if you're into legal terminology, take a look at our terms and conditions. :-)
Any questions?
If you have questions, remarks or want to suggest improvements, we're always listening and will help as best as we can. Please contact our Customer Service Department. Thanks a lot!
Our own brand products are continually improved in conjunction with their manufacturers, and even many renowned brand names have manufacturers come to rely on feedback from us in order our quality control department to improve their products.
Analogue Synthesiser Dual VCO design based on CEM3340, Sawtooth and pulse waveform for VCO A, Sawtooth, Triangle and Pulse waveform for VCO B, Pulse Width Modulation, Noise generator, 24 dB low-pass filter with resonance, 2 ADSR envelopes for VCF...
Keyboard 61 Velocity-Sensitive keys, 48 Voice polyphony, 400 Sounds, 60 Preset-Songs, Reverb, Volume Sync EQ, Learning Function, Automatic accompaniment, 77 Preset rhythms, One-touch preset, Dance Music mode, Registering, Pitchbend wheel, Connect to the free Chordana Play For Keyboard learning...
4-Channel DJ Controller and Audio Interface Sample Rate / Resolution: 24-Bit / 44.1 / 48 kHz, 2 Large 14 cm precision jog wheels, Illuminated jog-wheel rings for visual feedback, including deck selection, 16 RGB pads for triggering hot cues,...
Modeling combo amp for electric guitar 5 Memory locations, Realistic tube amp sounds and feel, Effects, Bluetooth and USB, New amplifier models for electric guitar and bass, Microphone models for acoustics and flat voicings, 3 Amp modes per amp...
Singular Sound Aeros Loop Studio; Effects Pedal; 4.3" touch-enabled screen with color coded cues and waveforms; 6 parallel tracks and 6 song parts for a total of 36 distinct loops per song and in simultaneous parallel and sequential looping; Unlimited...
Electric guitar Body: Lime tree, Screwed neck: Maple, Fretboard: Amaranth, DOT fretboard inlays, Neck profile: Modern "C", Fretboard radius: 350 mm, Scale: 648 mm, Nut width: 42 mm, Double-action truss rod, 22 Frets, Pickups: 1 Humbucker (bridge) and 2...
Strap for electric guitar and electric bass Strap material: Leather, Length adjustment: Ladder adjustment system, Upholstery: Foam, Width: 76 mm, Length adjustable from 94 cm to 130 cm, MSS2 BLK, Colour: Black, Made in Canada
Electric bass Body: Lime, Screwed neck: Maple, Fretboard: Amaranth, DOT fretboard inlays, Neck profile: Modern "C", Scale: 864 mm, Nut width: 42 mm, 20 Frets, Double-Action truss-rod, Pickup: 1 PB-Style split coil, 1 Volume and 1 tone control, Classic...
DJ Controller Built-in DJ deck with jog wheel, pitch control, buttons for sync, cue, Docking station for a Smartphone or tablet, Includes a built-in light show, Speaker: 8"/3", Power: 80 W, 3.5mm AUX input, 6.3 mm Jack microphone connector,...
Effect Pedal for Electric Guitar Overdrive, 12 Overdrive and distortion effects, Sound in 32 bit / 96 kHz studio quality, 4 Memory slots, LED display, Controls: Param, Level, Drive, Effects Mode, Low, Middle, High, Param Lock, Memory, 2 Footswitches,...
Modeling combo amp for electric guitar Built-in wireless receiver compatible with the Line6 Relay G10 transmitter (Art.398255 - not included), Integrated rechargeable battery, 5 Memory locations, Realistic tube amp sounds and feel, Effects, Bluetooth and USB connectivity, New...
Guitar strap Made by Levy's, Material: Suede leather, Width: 7 cm, Length adjustable from 100 cm - 140 cm, With Takamine Logo, Design: Grasflower, Colour: Black, Made in Canada
We're looking forward to hearing from you and aim to solve any problems as soon as we can.
Payment can be made safely and securely with Credit Card, Bank Transfer, PayPal or Amazon Pay.
Hans-Thomann-Straße 1
96138 Burgebrach
Germany