3-Year Warranty
Why do we do that?
Because we stand by the products we offer.
We are an authorized dealer of all the Top Brands and offer high quality own brand products as inexpensive alternatives.
We take greatest care to offer quality products only. If a product does not meet our quality standards, we won't include it in our catalogue, no matter how cheap it is or how well that manufacturer's other products sell. Our quality control and our six service & repair workshops ensure the best possible quality for you and the fastest possible help in cases of failure. That's why we dare to extend the manufacturers' warranty period to three years.
Are there exceptions?
Perishable items such as strings, drumsticks, batteries (also rechargeable ones), tubes, bulbs and crossfaders are of course not returnable (go figure :-) ). Signs of wear are only covered, if they occurred despite appropriate care or because of demonstrably bad workmanship. In other words: even an expensive trumpet looks pretty bad after a while if you don't wipe off sweat and spit. We're very obliging, but neither we nor the manufacturer can be held responsible for inappropriate care :-)
From now on, the respective instruments are delivered with basic care tips. For perishable items as well as products whose manufacturer offers a warranty period longer than 3 years, the manufacturer's warranty is valid, of course.
What if something is broken?
Before you return an item, please contact our customer service department. Our warranty is valid for all purchases since 1 March 2005. You don't need any papers except your invoice number (your customer number usually suffices, too). Please contact our customer service team in the first instance as they can advise the next best possible step.
What if something is beyond repair?
A product that is beyond repair is exchanged for a new product. If the same model is not available anymore, we'll offer you an alternative product in the same price range or will refund the full amount you paid. That's right, even toward the end of your 3-year warranty period. However this naturally applies to proper usage of the unit or article purchased.
Legal diploma or what?
The implied warranty of 24 months remains untouched, but since we extend the express warranty, that's of little consequence for our customers. Moreover, we spare both you and ourselves the trouble of explaining the difference between implied and express warranty (even offside rules are simpler than that). But if you're into correct legal terminology, take a look at our terms and conditions :-)
Any questions?
If you have questions, remarks or want to suggest improvements, we're always listening and help as best as we can. Please contact our Customer Service Department. Thanks a lot!
Our own brand products are continually improved in conjunction with the respective manufacturers, and even many renowned brand name manufacturers have come to rely on feedback from our quality control department in order to improve their products.
Information on Thomann's Added Values
Alesis Surge Mesh Kit
E-Drum Set 385 Sounds, 40 kits, 60 songs, Additional input for a fourth tom and a second crash pad, 2 Master outputs 6.3 mm mono jack, Headphone output 3.5 mm stereo jack, Aux input 3.5mm stereo jack, MIDI input...
to the product
Adam T5V
Active Nearfield Monitor Equipped with: 5" woofer and 1.9" U-ART ribbon tweeter, 2x Class-D amplifiers: 50W RMS woofer, 20W RMS tweeter, Frequency range: 45 - 25000 Hz, Crossover frequency: 3 kHz, Maximum input level: 106 dB (1m/pair), Rear bass...
to the product 
Subpac M2X
Subpac M2X, Mobile tactile bass system, SubPac adds real depth, connection and enjoyment to whatever you play through it - your music and media comes to life with the added dimension of physical bass. Frequency Response: 1hz-200hz, Wired Input: 3.5mm...
to the product 
Roland R-07 black
Portable MP3 / WAV Recorder with Bluetooth Functionality Stereo recordings up to 24 Bit / 96 kHz in WAV format or up to 396 kbps in MP3 format on microSD / SDHC card, Built-in stereo microphone, Integrated hybrid limiter,...
to the product 
Yamaha Stagepas 600BT
Mini-PA System with Bluetooth Function Consisting of 2x passive 2-way boxes and 10-channel power mixers, Power mixers and speaker cables can be stored in the boxes for transportation, Successor of the Stagepas 600i, Including 2 speaker cables, each 6...
to the product 
Arturia Minibrute 2
Arturia Minibrute 2; analog semi-modular Synthesizer; Combination of classic and modular Synthesizer; 25 note Keyboard with Aftertouch; Brute-Oscillator; Steiner-Parker-Filter; additional Loop-Envelope; linear FM; Hardsync; two free assignable LFOs; integrated Step Sequencer; Arpeggiator; 48 point Patchbay; Pitch- and Modulation Wheel; Connections:...
to the product 
Focal Listen Professional
Headphones Closed, Circumaural, Conversion technology for acoustic transparency and dynamics, Impedance: 32 ohms, Sensitivity (@ 1 kHz - / 1 Vrms): 122 dB SPL, THD (THD, @ 1 kHz / 100 dB SPL): 0.3%, Frequency range: 5 Hz to...
to the product 
Heritage Audio HA-73 EQ Elite
Heritage Audio HA-73 EQ Elite; 1-Channel Mic-Preamp wit EQ; based on the 1073; hand wound Carnhill Transformers; 3 stage fully discrete class A mic preamp; max. Gain: 80 dB Mic and 50 dB Line; -20 dB Pad; LO-Z switches the...
to the product 
Epiphone Richie Faulkner Flying V
Electric Guitar Body and neck: Mahogany, Fretboard: Ebony, Neck profile: Thin C, 22 Jumbo frets, Scale: 628 mm, Pickups: Active EMG 57 (bridge) and EMG 66 (neck) humbucker, Floyd Rose 1000, Grover Rotomatic machine heads, Colour: Black, Incl. Deluxe...
to the product 
Fender SQ Affinity P-Bass PJ OWT IL
Electric Bass Affinity series, Body: Alder, Neck: Maple, Fretboard: Indian Laurel, Neck profile: "C", Scale: Long scale, Nut width: 41 mm, 20 Medium jumbo frets, Synthetic bone nut, Pickups: 1 Jazz and 1 Standard Split Precision single coil, 2...
to the product 
Focal Shape Twin
Active Near Field Monitor Tweeter with low directivity for flexible listening position, Closed design with two passive membranes for easy installation near the wall, 2.5-Way concept for optimal control of the bass and lower mids, Optimal integration through extensive...
to the product 
Yamaha Stagepas 400BT
Mini-PA System Bluetooth Function Consisting of 2x passive 2-way boxes and 8-channel power mixers, Power mixers and speaker cables can be stored in the boxes for transportation, Successor of the Stagepas 400i, Including 2 speaker cables, each 6 m...
to the product 
We're looking forward to hearing from you and aim to solve any problems as soon as we can.