3-Year Warranty
Why do we do that?
Because we stand by the products we offer.
We're an authorized dealer for all the Top Brands and offer high quality own brand products as inexpensive alternatives.
We take great care to offer quality products only. If a product doesn't meet our quality standards, we won't include it in our catalogue, no matter how cheap it is or how well that manufacturer's other products sell. Our quality control and our six service & repair workshops ensure the best possible quality for you and the fastest possible help in case of a problem. That's why we dare to extend the manufacturers' warranty period to three years.
Are there exceptions?
'Consumable' items such as strings, drumsticks, batteries (including rechargeables), valves/tubes, bulbs and crossfaders are not returnable (go figure :-) ). Signs of wear are only covered if they occurred despite appropriate care or because of demonstrably bad workmanship. In other words: even an expensive trumpet looks pretty bad after a while if you don't wipe off sweat and spit. We're very obliging, but neither we nor the manufacturer can be held responsible for inappropriate care :-)
We deliver all instruments with basic care tips. For consumable items as well as products where the manufacturer offers more than 3 years' warranty, the manufacturer's warranty is still valid of course.
What if something is broken?
If something's broken, before you return it, please contact our customer service department. Our warranty is valid for all purchases since 1 March 2005. You don't need any papers except your invoice number (your customer number usually suffices, too). Please contact our customer service team in the first instance as they can advise the next best possible step.
What if something is beyond repair?
A product that is beyond repair will be exchanged for a new product. If the same model isn't available anymore, we'll offer you an alternative in the same price range, or a refund of the full amount you paid - that's right - even towards the end of our 3-year warranty! Naturally, this assumes proper usage of the item. :-)
Legal diploma or what?
The implied warranty of 24 months remains untouched, but since we extend the express warranty, that's of little consequence for you. Furthermore, we spare both of us the trouble of explaining the difference between implied and express warranty (even offside rules are simpler than that). But if you're into legal terminology, take a look at our terms and conditions. :-)
Any questions?
If you have questions, remarks or want to suggest improvements, we're always listening and will help as best as we can. Please contact our Customer Service Department. Thanks a lot!
Our own brand products are continually improved in conjunction with their manufacturers, and even many renowned brand names have manufacturers come to rely on feedback from us in order our quality control department to improve their products.
Dynamic sound-isolating in-ear earphones Special edition exclusively available from Thomann, Dynamic micro-driver, Shields over 90% of ambient noise, Suitable for in-ear monitoring as well as HiFi listener for e.g. MP3 player, Ear-insertion, Impedance: 20 Ohm, Sensitivity: 107 dB SPL/mW,...
Rode Lavalier GO; Lavalier Microphone; pairs perfectly with Røde Wireless GO (item 463781); works with most other devices with a 3.5mm TRS microphone input; compatible with most laptops, DSLR cameras, mobile recorders etc.; broadcast grade omnidirectional condensor capsule; Frequency Range:...
Effects pedal for electric guitar Generates different bass sounds from the instrument signal, No special pickups necessary, With a new algorithm that has been revised for transposing one to two octaves down with superior dynamics and optimised tracking, 9...
Electric Guitar Body: Swamp ash, Neck: Maple, Fretboard: Ebony, Neck profile: C, Frets: 24 Super jumbo, Nut: Graphite, Nut width: 43 mm, Scale: 647 mm, Pickups: 2 Seymour Duncan Solar humbuckers, Machine heads: Solar with 18:1 gear ratio, Colour:...
Portable Bluetooth Speaker Loudspeaker equipment: 20 W Woofer and 2 x 8 W tweeter, Class D power amplifier, Frequency range: 52 - 20,000 Hz, Bluetooth Standard V 5.0, Input: 3.5 mm Mini jack for MP3 player etc., Volume control....
Roland DJ-707M; DJ-Controller; 4-channel Serato DJ Pro controller with 4 decks; combines a portable live sound audio mixer, loudspeaker management system and performance DJ controller; built-in 24-bit/48 kHz audio interface; 4-band output EQ, multiband compressor and limiter on each Master,...
Digital wireless microphone transceiver system For use with condenser microphones, Integrated phantom power: 48 V / 12 V, Works without battery or mains power, Integrated rechargeable lithium rechargeable battery, Range up to 20 m / 70 ft. (without obstacles),...
Marshall Fridge 4.4 Black; half stack design, Matte black finish on inside and outside; 7 blue LED´s; interior lighting 3 Watt E-14,Transparent removable trays; Thermostat placed at the side adjustable temperature; Increased tray space in door with additional metal holder...
Wall bracket for guitar and bass Right hand model, Provides optimum support for instruments with symmetrical head-plate or with a higher head-plate attachment on the left side, Made of poly-resin, Soft insert to protect the instrument neck, Felt padding...
Harley Benton PowerPlant ISO-5 Pro, multiple power supply for effects pedals, 5 isolated, filtered & short circuit protected outputs eliminate noise & hum, high current capable for modern digital effects, LED monitoring on each output, powered by a 12V@2A DC...
Compact Amplifier for Electric Guitar and Microphone with Bluetooth Function Ideal for electric guitar, acoustic guitar, ukulele, vocals and listening to music, Enables singing and playing along through the integrated Bluetooth function, Power: 30 W RMS, Loudspeaker equipment: 5"...
Electric Guitar Body: Mahogany, Neck: Maple, Fretboard: Ebony, Neck profile: C, Frets: 24 Super jumbo, Nut: Graphite, Nut width: 43 mm, Scale: 647 mm, Pickups: 2 Seymour Duncan Solar humbuckers, Machine heads: Solar with 18:1 gear ratio, Colour: White...
We're looking forward to hearing from you and aim to solve any problems as soon as we can.
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Hans-Thomann-Straße 1
96138 Burgebrach
Germany