3-Year Warranty
Why do we do that?
Because we stand by the products we offer.
We are an authorized dealer of all the popular brands and offer high quality own brand products as inexpensive alternatives.
We take greatest care to offer quality products only. If a product does not meet our quality standards, we won't include it in our catalogue, no matter how cheap it is or how well that manufacturer's other products sell. Our quality control and our six service & repair workshops ensure the best possible quality for you and the fastest possible help in cases of failure. That's why we dare to extend the manufacturers' warranty period to three years.
Are there exceptions?
Perishable items such as strings, drumsticks, batteries (also rechargeable ones), tubes, bulbs and crossfaders are of course not returnable (go figure :-) ). Signs of wear are only covered, if they occurred despite appropriate care or because of demonstrably bad workmanship. In other words: even an expensive trumpet looks pretty bad after a while if you don't wipe off sweat and spit. We're very obliging, but neither we nor the manufacturer can be held responsible for inappropriate care :-)
From now on, the respective instruments are delivered with basic care tips. For perishable items as well as products whose manufacturer offers a warranty period longer than 3 years, the manufacturer's warranty is valid, of course.
What if something is broken?
Before you return an item, please contact our customer service department. Our warranty is valid for all purchases since 1 March 2005. You don't need any papers except your invoice number (your customer number usually suffices, too). Please contact our customer service team in the first instance as they can advise the next best possible step.
What if something is beyond repair?
A product that is beyond repair is exchanged for a new product. If the same model is not available anymore, we'll offer you an alternative product in the same price range or will refund the full amount you paid. That's right, even toward the end of your 3-year warranty period. However this naturally applies to proper usage of the unit or article purchased.
Legal diploma or what?
The implied warranty of 24 months remains untouched, but since we extend the express warranty, that's of little consequence for our customers. Moreover, we spare both you and ourselves the trouble of explaining the difference between implied and express warranty (even offside rules are simpler than that). But if you're into correct legal terminology, take a look at our terms and conditions :-)
Any questions?
If you have questions, remarks or want to suggest improvements, we're always listening and help as best as we can. Please contact our Customer Service Department. Thanks a lot!
Our own brand products are continually improved in conjunction with the respective manufacturers, and even many renowned brand name manufacturers have come to rely on feedback from our quality control department in order to improve their products.
Information on Thomann's Added Values
Elektron Digitakt
Digital Drum Machine 8 Internal audio tracks, 8 Dedicated MIDI tracks, 1 Multimode filter per audio track, 1 Assignable LFO per track, Delay and Reverb send effects, Built-in sequencer, Support for sampling, OLED display, 64 MB Sample memory, 1...
to the product
Millenium ST-95
Standing Aid Ideal for keyboardists, guitarists and DJs, Seat height, backrest and footrests individually adjustable, Seat upholstery and backrest with cover, Seat height adjustable from 545 - 965 mm, Padded seat, Weight: 6 kg, Material: Steel, Colour: Black, Suitable...
to the product 
Harley Benton HB-40B 2017
Harley Benton HB-40B 2017, compact electric bass combo amplifier, 40 watt, 10" custom voiced speaker, TEC tube-emulating circuit, instrument input, gain control, integrated compressor with LED indicator, 3-band equalizer (bass, parametric middle, treble), volume control, headphone output, aux-input for play-along...
to the product 
Harley Benton CST-24T Ocean Flame
Electric Guitar Deluxe series, Body: Mahogany, Top: Flamed maple, Set-in neck: Mahogany, Fretboard: Roseacer, 24 frets, Pearloid Dot fretboard inlays, Scale: 635 mm, Nut width: 42 mm, Pickups: 2 Wilkinson WHHB Alnico Open humbuckers, 1 Volume control, 1 Tone...
to the product 
Vox Adio Air GT
Modelling Electric Guitar Combo Power: 50 W, Equipped with: 2x 3"speakers for a wide stereo sound, Bluetooth allows wireless playback of music and remote control via app, VET Modelling technology for authentic amp sounds, Up to 23 amplifier models,...
to the product 
Rockboard LT XL Power Bank
Mobile power supply for effects pedals 3 High-capacity lithium-ion batteries, Battery capacity: 6600 mAh, Can still be used during a recharge, Can also be used for charging smartphones and other USB devices, On / Off switch, 2x 2.1 x...
to the product 
Denon DN-300C MKII
Denon DN-300C MK II, CD/USB Player, Slot-In CD - Drive, USB Audio Player, USB plays MP3 audio file formats, 3,5 mm Jack Input, Display, symmetric XLR Output, stereo RCA Output, adjustable speed ±15%, Random, Repeat and Power-on-Play, IR Remote, 10-key...
to the product 
ADJ Pro Event Table
ADJ Pro Event Table, Compact and collapsible, Lightweight, around 18 kg, Functional and professional looking, table height: 880mm, dimensions table 1200x580mm; Dimensions (LxWxH): 50” x 24” x 45.5” / 1270 x 610 x 1155 mm, Dimensions for own Logo (WxH):...
to the product 
tc electronic M100
tc electronic M100; Stereo Multi-Effects Processor; 16 TC-Effects including reverb, delay, chorus, flanger, phaser, rotary speaker, pitch shifter and multi-effects; Edit and Tap/Select function; 24-bit AD/DA converters; Stereo Input Level control with LED level indication; Mix Balance and Output Level...
to the product 
Presonus Studio 26
USB audio interface 2 x 4 USB 2.0 audio interface with 192 KHz, 2 Combo inputs: Mic/Line/Inst (XLR/jack), Jack inputs switchable from "Inst" (high impedance) to "Line", 2 Low-noise XMAX-L microphone preamplifiers, 48 V phantom power can be connected,...
to the product 
Novation Circuit Mono Station
Paraphonic Analogue Synthesizer 2 Oscillators with individual control of sync and tuning parameters, Filter can be used as high, low or bandpass filters with 12 or 24 dB, Three distortion modes, Monophone and paraphone modes with individual glide control,...
to the product 
Vox AC2 Rhythm Bass
Vox AC2 Rhythm Bass, Basscombo, 2x3" Speaker, 2 Watt, 5 effects, 3 selectable sounds normal flat and scoop, inputs for bassguitar and aux in, headphone output, 81 rhythm patterns, tempo 40-240 BPM, power supply via 6 AA batteries (alkaline or...
to the product 
We're looking forward to hearing from you and aim to solve any problems as soon as we can.