3-Year Warranty
Why do we do that?
Because we stand by the products we offer.
We are an authorized dealer of all the Top Brands and offer high quality own brand products as inexpensive alternatives.
We take greatest care to offer quality products only. If a product does not meet our quality standards, we won't include it in our catalogue, no matter how cheap it is or how well that manufacturer's other products sell. Our quality control and our six service & repair workshops ensure the best possible quality for you and the fastest possible help in cases of failure. That's why we dare to extend the manufacturers' warranty period to three years.
Are there exceptions?
Perishable items such as strings, drumsticks, batteries (also rechargeable ones), tubes, bulbs and crossfaders are of course not returnable (go figure :-) ). Signs of wear are only covered, if they occurred despite appropriate care or because of demonstrably bad workmanship. In other words: even an expensive trumpet looks pretty bad after a while if you don't wipe off sweat and spit. We're very obliging, but neither we nor the manufacturer can be held responsible for inappropriate care :-)
From now on, the respective instruments are delivered with basic care tips. For perishable items as well as products whose manufacturer offers a warranty period longer than 3 years, the manufacturer's warranty is valid, of course.
What if something is broken?
Before you return an item, please contact our customer service department. Our warranty is valid for all purchases since 1 March 2005. You don't need any papers except your invoice number (your customer number usually suffices, too). Please contact our customer service team in the first instance as they can advise the next best possible step.
What if something is beyond repair?
A product that is beyond repair is exchanged for a new product. If the same model is not available anymore, we'll offer you an alternative product in the same price range or will refund the full amount you paid. That's right, even toward the end of your 3-year warranty period. However this naturally applies to proper usage of the unit or article purchased.
Legal diploma or what?
The implied warranty of 24 months remains untouched, but since we extend the express warranty, that's of little consequence for our customers. Moreover, we spare both you and ourselves the trouble of explaining the difference between implied and express warranty (even offside rules are simpler than that). But if you're into correct legal terminology, take a look at our terms and conditions :-)
Any questions?
If you have questions, remarks or want to suggest improvements, we're always listening and help as best as we can. Please contact our Customer Service Department. Thanks a lot!
Our own brand products are continually improved in conjunction with the respective manufacturers, and even many renowned brand name manufacturers have come to rely on feedback from our quality control department in order to improve their products.
Information on Thomann's Added Values
Dante AVIO Analog Input Adapter 2x0
Dante AVIO Analog Input Adapter 2x0; converts analog audio line signals to feed any Dante-connected system; 96 kHz / 24 Bit; fully-functional Dante interface; adjustable signal levels: +24dBu / +4dBu / 0dBu/ 0dBV /-10dBV (through Dante Controller); frequency Response: 20Hz...
to the product
Electro Harmonix Oceans 11 Reverb
Electro Harmonix Oceans 11 Reverb, effects pedal, 11 different reverb types: HALL, SPRING, PLATE, REVRS, ECHO, TREM, MOD, DYNA, AUTO-INF, SHIM and POLY, Tails switch: Select whether the reverb fades out naturally or stops immediately when the pedal is switched...
to the product 
Gibson Les Paul M2 Citron Green
Electric Guitar Poplar body, Maple neck, Rosewood fretboard (Dalbergia latifolia), Slim Taper neck profile - .800"-. 875", 22 Frets, Pickups: 2 Gibson Pro-Bucker humbuckers, Volume and tone controls, 1 Toggle switch, Chrome hardware, Wraparound bridge, Mini Button machine heads,...
to the product 
C.Giant LP-6210C Black
Keyboard 61 Keys with touch dynamics, 162 Sounds, 200 Rhythms, 61 Percussion effects, 50 Demo songs, Fill-in, sync and rhythms variations, Split function, Chord, Recording, Pitch bend wheel, Microphone input, Line out sockets, Headphone output, Sustain pedal connection, USB...
to the product 
Vic Firth SIH2
Vic Firth SIH2 isolation headphones, (reduces overall noise levels by 25 dB). successor of the legendary Vic Firth SIH-1 headphones, features redesigned larger driver in the ear cups that deliver a more powerful low end, cleaner mids and clear highs...
to the product 
Steinberg UR-RT2
4x 2 USB 2.0 Audio Interface Up to 24-bit/192 kHz, 2 Class-A D-PRE microphone preamps with + 48 V phantom power, Rupert Neve Designs transformer switchable on each front input channel, 2 Analog XLR/jack combo inputs plus 2 line...
to the product 
Roland TM-6 Pro Drum Trigger Module
Trigger Module For acoustic drummers who want to extend the sound possibilities of their drums with electronic sounds, 500 one-shot sounds, 268 V-Drum sounds, 80 Drum kits, SDHC card slot for importing your own samples, 6x 6.3 mm stereo...
to the product 
Stairville Wild Wash Pro 648 LED RGB DMX
Multi-Functional LED Spotlight with 4 Effects in One DeviceWith its SMD LED equipment, the Wild Wash series is a magic box for events and shows of all kinds. Whether on small to large stages, in clubs of all sizes, exhibitions,...
to the product 
Harley Benton PB-50 LH FR Vintage Series
Electric Bass Left hand model, Basswood body, Screwed Canadian maple neck, Fretboard: Maple, Dot fretboard inlays, Neck profile: C, 20 Frets, Scale: 864 mm, Nut width: 42 mm, Dual action truss rod, Pickup: Roswell VTN4 Vista Alnico-5 Vintage PB...
to the product 
Dante AVIO AES3 IO Adapter 2x2
Y Adapter Transmits two channels each from AES3 to a Dante network and vice versa, RJ45 Metal plug with built-in LEDs, 1 XLR male output, 1 XLR female input, 96 kHz / 24 bit, Robust housing for day-to-day tasks...
to the product 
Fender SQ J.Mascis Jazzmaster 2018
Electric Guitar J.Mascis (Dinosaur Jr.) Artist Model, Body: Basswood, Neck: Maple, Fretboard: Indian Laurel, Neck profile: C, 21 Jumbo frets, Nut width: 42.5 mm, Scale: 648 mm, Pickups: 2 Jazzmaster single coils, Adjusto-Matic bridge with vintage style floating tremolo,...
to the product 
Ampeg Opto Comp Compressor
Effects pedal Analog bass compressor, Controllers for compression, release and output levels, True bypass, Power supply with 9 V battery or 9 V power supply (both not included, suitable battery available under Art. 132579 , suitable power supply under...
to the product 
We're looking forward to hearing from you and aim to solve any problems as soon as we can.