3-Year Warranty
Why do we do that?
Because we stand by the products we offer.
We are an authorized dealer of all the Top Brands and offer high quality own brand products as inexpensive alternatives.
We take greatest care to offer quality products only. If a product does not meet our quality standards, we won't include it in our catalogue, no matter how cheap it is or how well that manufacturer's other products sell. Our quality control and our six service & repair workshops ensure the best possible quality for you and the fastest possible help in cases of failure. That's why we dare to extend the manufacturers' warranty period to three years.
Are there exceptions?
Perishable items such as strings, drumsticks, batteries (also rechargeable ones), tubes, bulbs and crossfaders are of course not returnable (go figure :-) ). Signs of wear are only covered, if they occurred despite appropriate care or because of demonstrably bad workmanship. In other words: even an expensive trumpet looks pretty bad after a while if you don't wipe off sweat and spit. We're very obliging, but neither we nor the manufacturer can be held responsible for inappropriate care :-)
From now on, the respective instruments are delivered with basic care tips. For perishable items as well as products whose manufacturer offers a warranty period longer than 3 years, the manufacturer's warranty is valid, of course.
What if something is broken?
Before you return an item, please contact our customer service department. Our warranty is valid for all purchases since 1 March 2005. You don't need any papers except your invoice number (your customer number usually suffices, too). Please contact our customer service team in the first instance as they can advise the next best possible step.
What if something is beyond repair?
A product that is beyond repair is exchanged for a new product. If the same model is not available anymore, we'll offer you an alternative product in the same price range or will refund the full amount you paid. That's right, even toward the end of your 3-year warranty period. However this naturally applies to proper usage of the unit or article purchased.
Legal diploma or what?
The implied warranty of 24 months remains untouched, but since we extend the express warranty, that's of little consequence for our customers. Moreover, we spare both you and ourselves the trouble of explaining the difference between implied and express warranty (even offside rules are simpler than that). But if you're into correct legal terminology, take a look at our terms and conditions :-)
Any questions?
If you have questions, remarks or want to suggest improvements, we're always listening and help as best as we can. Please contact our Customer Service Department. Thanks a lot!
Our own brand products are continually improved in conjunction with the respective manufacturers, and even many renowned brand name manufacturers have come to rely on feedback from our quality control department in order to improve their products.
Information on Thomann's Added Values
Native Instruments Komplete Kontrol M32
Compact Controller Keyboard 32 Touch-sensitive synth-action mini-keys, Two touch strips for pitch and modulation, Eight touch-sensitive dials, OLED display, 4D push encoder, Smart Play, Machine integration, Control of Logic ProX, Ableton Live, Garage Band, Cubase and Nuendo, Power via...
to the product
Erica Synths Plasma Drive
Eurorack module Distortion Module with Plasma Technology by Gamechanger Audio, Input Level, Wet / Dry Mix, Voltage and Voltage CV controls, Treble / bass equalizer, EQ bypass switch, Additional overtones via octave up / down switch, CV Inputs for...
to the product 
Native Instruments Komplete Audio 2
USB Audio Interface 24-Bit / 192 kHz, 2x Microphone / line inputs (XLR / TRS combo socket), switchable to Hi-Z, 1 Stereo headphone output (6.3 mm jack), 1 Stereo line output (6.3 mm jack), Volume and direct monitoring mix...
to the product 
Line6 Relay G10S
2.4 GHz Wireless System for Guitar and Bass Up to 40 m range (with clear view), Digital 24-bit transmission, Robust metal construction, Outputs: XLR (balanced) and 6.3 mm jack socket, Built-in battery, Automatic or manual frequency selection, Power supply...
to the product 
ADJ mydmx GO
Light Control With app for DMX lighting control for iPad or Android-Tablet, 256 DMX channels, Compatible with Ableton-Live, DMX via WLAN and USB, Library of more than 15,000 lighting devices, Manual channel control, Calibration of the light position, 21...
to the product 
Fender FC-1 Classical Guitar
Classical Guitar Laminated top: Spruce, Tone-bar bracing, Bottom and frames: Linden, Neck: Mahogany, Neck profile: U-Shape, Fretboard and bridge: Walnut, Scale: 650 mm, Nut width: 52 mm, 19 Frets, Original stringing: Fender 100 (Article Nr. 241736 ), Finish: High-gloss,...
to the product 
Friedman BE-OD Deluxe Overdrive Ltd.
Effect Pedal for Electric Guitar Clockworks Design Edition exclusively available from Thomann, Overdrive, 2 Channels, Authentic British overdrive sounds based on the legendary "BE-100" tube top section, Controller per channel: Volume, Gain, Bass, Middle, Treble & Presence, Separate tight...
to the product 
Chapman Guitars ML1 Modern Midnight Sky V2
Electric Guitar Mahogany body, Top: Flamed maple veneer, Maple neck, Ebony fretboard, Dot fretboard inlays, Fretboard radius: 350 mm, Nut width: 42 mm, 24 Frets, Scale: 648 mm, Pickup system: Chapman Sonorous Zero humbucker, Controls: Master volume and master...
to the product 
Orange Pedal Baby 100
Amp Head for Electric Guitar Class A / B solid-state amplifier, 1 Channel, Power: 100 watts, Speaker outputs: 2 x jack, min. Total 8 ohms, Dimensions (W x H x D): 30 x 7.7 x 19.5 cm, Weight: 3.2...
to the product 
SanDisk Extreme Pro SDXC 128GB
SanDisk Extreme Pro SDXC 128GB; Secure Digital Card SDXC; Class 10 & UHS Class 3 (U3) rating; Performance/speed: Up to 170 MB/s read speed, up to 90 MB/s write speed; 4K Ultra HD-ready, Built-in write-protect switch prevents accidental data loss;...
to the product 
Korg Volca Modular
Semi-Modular Synthesiser Analogue sound generation modeled on the "West Coast Synthesis", Triangle VCO with FM modulator, "Woggle" random generator, Two low-pass gates, Stereo reverb module, Two separate function generators, Splitter / mixer module, Utility module for scaling and invading...
to the product 
MXR M 280 Vintage Bass Octave
Sub Octave Bass Effects Pedal Based on classic Sub Octave circuitry, From fat growl to trembling dub tones, Superior tracking, Two independent sub-octave voices, Switchable midrange boost up to +13 dB (400 Hz / 800 Hz), Constant Headroom Technology...
to the product 
We're looking forward to hearing from you and aim to solve any problems as soon as we can.
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Hans-Thomann-Straße 1
96138 Burgebrach
Germany