3-Year Warranty
Why do we do that?
Because we stand by the products we offer.
We're an authorized dealer for all the Top Brands and offer high quality own brand products as inexpensive alternatives.
We take great care to offer quality products only. If a product doesn't meet our quality standards, we won't include it in our catalogue, no matter how cheap it is or how well that manufacturer's other products sell. Our quality control and our six service & repair workshops ensure the best possible quality for you and the fastest possible help in case of a problem. That's why we dare to extend the manufacturers' warranty period to three years.
Are there exceptions?
'Consumable' items such as strings, drumsticks, batteries (including rechargeables), valves/tubes, bulbs and crossfaders are not returnable (go figure :-) ). Signs of wear are only covered if they occurred despite appropriate care or because of demonstrably bad workmanship. In other words: even an expensive trumpet looks pretty bad after a while if you don't wipe off sweat and spit. We're very obliging, but neither we nor the manufacturer can be held responsible for inappropriate care :-)
We deliver all instruments with basic care tips. For consumable items as well as products where the manufacturer offers more than 3 years' warranty, the manufacturer's warranty is still valid of course.
What if something is broken?
If something's broken, before you return it, please contact our customer service department. Our warranty is valid for all purchases since 1 March 2005. You don't need any papers except your invoice number (your customer number usually suffices, too). Please contact our customer service team in the first instance as they can advise the next best possible step.
What if something is beyond repair?
A product that is beyond repair will be exchanged for a new product. If the same model isn't available anymore, we'll offer you an alternative in the same price range, or a refund of the full amount you paid - that's right - even towards the end of our 3-year warranty! Naturally, this assumes proper usage of the item. :-)
Legal diploma or what?
The implied warranty of 24 months remains untouched, but since we extend the express warranty, that's of little consequence for you. Furthermore, we spare both of us the trouble of explaining the difference between implied and express warranty (even offside rules are simpler than that). But if you're into legal terminology, take a look at our terms and conditions. :-)
Any questions?
If you have questions, remarks or want to suggest improvements, we're always listening and will help as best as we can. Please contact our Customer Service Department. Thanks a lot!
Our own brand products are continually improved in conjunction with their manufacturers, and even many renowned brand names have manufacturers come to rely on feedback from us in order our quality control department to improve their products.
Harley Benton Electric Guitar Kit CST-24T, ST Electric Guitar Kit; Body: Solidwood (wood color may vary) with Binding; Neck: Maple with Binding; Fingerboard: Amaranth; Neck Mount: Bolt On; Inlays: Dots; 24 Frets; Nut Width: 42 mm (1,65"); Scale: 635 mm...
USB Interface 2 x 2 USB 2.0 interface 24-bit / 96 kHz, 2 Mic / instrument inputs: XLR combo jack, 2 Line outputs: 6.3 mm jack balanced, MIDI input and output, Stereo headphone output: 6.3 mm jack, USB 2.0...
4-Deck DJ Controller With jog wheel displays and performance pads per deck for access to cues, loops, faders, cuts and samples, Quick start effects with dual paddle triggers, 24 Bit audio output, 3-Band EQ and filter control for creating...
Source Audio SA 270 - One Series EQ2 Programmable Equalizer; 10-band equalizer effects pedal, 10 adjustable frequency bands ranging from 31 Hz to 16 kHz with +/- 18 dB boost/cut for each band, parametric equalization capabilities to adjust the frequency...
Behringer CP1A; power supply module for Eurorack systems; LED indicators for +12V, -12V and +5V rails; connectors for 2 flying bus boards; power rating: 1A (+12V) / 1A (-12V) / 0.5A (+5V); width: 4 HP; depth: 52mm: including: external power...
Pitch and Timing Correction Software and Plugin (download) Update from Celemony Melodyne 4 studio to Melodyne 5 studio Largely free processing of monophonic and polyphonic audio material at the frequency and time level in excellent sound...
Signal converter / converter SDI / HDMI to USB 3.0 Web presenter streamer, Converts SDI & HDMI signals to USB 3.0, The HDMI input also has an active loop-through output to loop the signal through, which can then be...
Marshall Stockwell II Black Bluetooth Speaker, 2x 10 W Woofer, 2x 5W Tweeter, class D amplifier, bluetooth 5.0, Multi-Host-Funktion (simply switch between two bluetooth devices), frequency 60-20000 Hz, input: 1x 3,5mm stereo jack, controls: volume, bass & treble, upt to...
Mackie CR8S-X BT; Active 8" Multimedia Subwoofer with Bluetooth wired Remote Control; Frequency Range: 40 Hz - 180 Hz (-3 dB); max. SPL: 112 dB; Amp: 200 Watt Class D; adjustable Crossover Frequency (40 Hz - 180 Hz); adjustable Input...
High-end battery power supply for effects pedals Can be used as a power bank not only for effect pedals, but also for most of the multiple power supplies available on the market such as Harley Benton, Strymon, MXR, Palmer,...
Aputure AL-MX; compact bi-color head light; 5-step setting of temperature and brightness; Color temperature from 2800 K to 6500 K; Booster mode for 30% more output at the push of a button; built-in Li-ion battery can be charged via micro...
Turbosound TS-12W350/8W, 12" Woofer, 8 Ohms, 350 Watts RMS, 1400 Watt Peak, 61 Hz - 3 kHz, SPL: 95 dB (1 W / 1 m), Rigid aluminum die-cast frame, Mounting hole diameter: 299 mm (11.77"), Overall Diameter: 316 mm (12.44"),...
We're looking forward to hearing from you and aim to solve any problems as soon as we can.
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Hans-Thomann-Straße 1
96138 Burgebrach
Germany