3-Year Warranty
Why do we do that?
Because we stand by the products we offer.
We are an authorized dealer of all the Top Brands and offer high quality own brand products as inexpensive alternatives.
We take greatest care to offer quality products only. If a product does not meet our quality standards, we won't include it in our catalogue, no matter how cheap it is or how well that manufacturer's other products sell. Our quality control and our six service & repair workshops ensure the best possible quality for you and the fastest possible help in cases of failure. That's why we dare to extend the manufacturers' warranty period to three years.
Are there exceptions?
Perishable items such as strings, drumsticks, batteries (also rechargeable ones), tubes, bulbs and crossfaders are of course not returnable (go figure :-) ). Signs of wear are only covered, if they occurred despite appropriate care or because of demonstrably bad workmanship. In other words: even an expensive trumpet looks pretty bad after a while if you don't wipe off sweat and spit. We're very obliging, but neither we nor the manufacturer can be held responsible for inappropriate care :-)
From now on, the respective instruments are delivered with basic care tips. For perishable items as well as products whose manufacturer offers a warranty period longer than 3 years, the manufacturer's warranty is valid, of course.
What if something is broken?
Before you return an item, please contact our customer service department. Our warranty is valid for all purchases since 1 March 2005. You don't need any papers except your invoice number (your customer number usually suffices, too). Please contact our customer service team in the first instance as they can advise the next best possible step.
What if something is beyond repair?
A product that is beyond repair is exchanged for a new product. If the same model is not available anymore, we'll offer you an alternative product in the same price range or will refund the full amount you paid. That's right, even toward the end of your 3-year warranty period. However this naturally applies to proper usage of the unit or article purchased.
Legal diploma or what?
The implied warranty of 24 months remains untouched, but since we extend the express warranty, that's of little consequence for our customers. Moreover, we spare both you and ourselves the trouble of explaining the difference between implied and express warranty (even offside rules are simpler than that). But if you're into correct legal terminology, take a look at our terms and conditions :-)
Any questions?
If you have questions, remarks or want to suggest improvements, we're always listening and help as best as we can. Please contact our Customer Service Department. Thanks a lot!
Our own brand products are continually improved in conjunction with the respective manufacturers, and even many renowned brand name manufacturers have come to rely on feedback from our quality control department in order to improve their products.
Information on Thomann's Added Values
Native Instruments Maschine Mikro MK3
Native Instruments Maschine Mic MK3Groove Production Studio contains USB Controller and Maschine Software;, 16 highly-sensitive back-lit pads with velocity and after-touch; Dual-Touch Smart Strip; Encoder; VST and Audio Unit Host;, built-in effects section; import of samples, REX2 files and MPC...
to the product
Electro Harmonix Triangle Big Muff Fuzz
Effects Pedal Fuzz, Reissue of the original Version 1 Big Muffs from 1969, Creamy, violin-like sustain, Controls: Sustain, Volume, Tone, LED: Effect On / Off, Footswitch: Effect Bypass, Connections: input (6.3 mm jack), Output (6.3 mm jack), Power supply...
to the product 
ESP LTD EC-256FM STAQMB
Electric Guitar Model exclusively available from Thomann, Body: Mahogany, Top: Flamed maple, 3-Piece set neck: Mahogany, Fretboard: Jatoba, Fretboard radius: 350 mm, Neck profile: Thin U, Scale: 629 mm (24.75"), Nut width: 42 mm, 22 XJ Frets, Pickups: ESP...
to the product 
Victory Amplifiers V4 The Countess Preamp
Victory Amplifiers V4 The Countess Preamp; effects pedal; clean and overdrive sounds based on V30 The Countess amplifier, developed with Guthrie Govan, all tube signal path with 1 x EC900 and 3 x CV4014 tubes, two channels, use it as...
to the product 
Boss VE-500 Vocal Performer
Vocal Multi-Effects Stompbox Especially suitable for singing guitarists, Automatic adjustment of harmonies and pitch based on newly developed BOSS algorithms for gapless tracking and a natural sound, Extensive effect selection, specially adapted to vocals, Enhance section for the basic...
to the product 
Fun Generation SePar Hex LED RGBAW UV IR
6-in-1 LED Flat Par 5 Powerful Hexa-Colour LEDs in the colours red, green, blue, amber, white and ultraviolet, Very bright beam with compact dimensions, The flexible mounting options make it ideal for mobile DJs, entertainers and clubs, Rubber feet...
to the product 
Roland TD-1DMK V-Drum Set
E-Drum Set Entry-level model into the world of Roland V-Drums, TD-1 Drum module with 15 drum kits, 15 Songs, 10 Coaching functions, Metronome, 3.5mm Stereo Jack Mix In, 3.5 mm Stereo jack headphone and line output, USB for MIDI...
to the product 
iZotope Spire Studio
iZotope Spire Studio; mobile recording studio with battery operation; built-in microphone enables studio quality recordings; battery operation allows mobile recording for at least 4 hours; automatic level optimization at the push of a button prevents distorted recordings; up to 8...
to the product 
Airturn BT200S-2
Airturn BT200S-2; wireless foot switch MIDI-Controller, Page turner, Media- and Light-Controller wit Bluetooth 4; send MIDI Commands, MIDI Notes, Parameter Changes and Keyboard Commands; Auto-Repeat; two programmable steel switches; seven modes; two pairing Methods: open pairing for up to 8...
to the product 
Avantone CLA-10
Avantone CLA-10; passive Nearfield Monitors; Designed in conjunction with Chris Lord Alge; two-way Monitors; 18 cm Woofer, 3.5 cm soft dome; Frequency Response: 60 Hz - 20 kHz; Power Capacity: Program 60 W, max. 120 W / 8 Ohms; Sensitivity:...
to the product 
Native Instruments Komplete 12
Plugin Bundle Comprising software instruments and sample libraries from Native Instruments, Contains a total of 45 instruments and effects, such as shape, replica, strummed acoustic guitar, Una Corda, Discovery Series "India", Reactor 6 including Block, Kinetic Metal, Contact 6,...
to the product 
Fender SQ Affinity Strat Pack HSS BSB
Electric GuitarSQ Affinity Strat Electric Guitar Body: Poplar, Neck: Maple, Fretboard: Indian Laurel, 21 Medium jumbo frets, Nut width: 40,9 mm (1.61"), Scale: 648 mm (25.5"), Pickups: HSS humbucker (bridge) and 2 single coils, 6-Saddle Vintage-Style...
to the product 
We're looking forward to hearing from you and aim to solve any problems as soon as we can.