3-Year Warranty
Why do we do that?
Because we stand by the products we offer.
We are an authorized dealer of all the Top Brands and offer high quality own brand products as inexpensive alternatives.
We take greatest care to offer quality products only. If a product does not meet our quality standards, we won't include it in our catalogue, no matter how cheap it is or how well that manufacturer's other products sell. Our quality control and our six service & repair workshops ensure the best possible quality for you and the fastest possible help in cases of failure. That's why we dare to extend the manufacturers' warranty period to three years.
Are there exceptions?
Perishable items such as strings, drumsticks, batteries (also rechargeable ones), tubes, bulbs and crossfaders are of course not returnable (go figure :-) ). Signs of wear are only covered, if they occurred despite appropriate care or because of demonstrably bad workmanship. In other words: even an expensive trumpet looks pretty bad after a while if you don't wipe off sweat and spit. We're very obliging, but neither we nor the manufacturer can be held responsible for inappropriate care :-)
From now on, the respective instruments are delivered with basic care tips. For perishable items as well as products whose manufacturer offers a warranty period longer than 3 years, the manufacturer's warranty is valid, of course.
What if something is broken?
Before you return an item, please contact our customer service department. Our warranty is valid for all purchases since 1 March 2005. You don't need any papers except your invoice number (your customer number usually suffices, too). Please contact our customer service team in the first instance as they can advise the next best possible step.
What if something is beyond repair?
A product that is beyond repair is exchanged for a new product. If the same model is not available anymore, we'll offer you an alternative product in the same price range or will refund the full amount you paid. That's right, even toward the end of your 3-year warranty period. However this naturally applies to proper usage of the unit or article purchased.
Legal diploma or what?
The implied warranty of 24 months remains untouched, but since we extend the express warranty, that's of little consequence for our customers. Moreover, we spare both you and ourselves the trouble of explaining the difference between implied and express warranty (even offside rules are simpler than that). But if you're into correct legal terminology, take a look at our terms and conditions :-)
Any questions?
If you have questions, remarks or want to suggest improvements, we're always listening and help as best as we can. Please contact our Customer Service Department. Thanks a lot!
Our own brand products are continually improved in conjunction with the respective manufacturers, and even many renowned brand name manufacturers have come to rely on feedback from our quality control department in order to improve their products.
Information on Thomann's Added Values
2-Channel USB2.0 audio interface with USB-C connection 24-Bit / 192 kHz, 2 Scarlett microphone preamps, Phantom power +48 V, Switchable air function, 2 Mic / instrument / line inputs: XLR / 6.3 mm jack combo balanced, 2 Line outputs:...
Antares Auto-Tune EFX+ (ESD); pitch correction plugin; software for automatical or manual correction of pitch and intonation; Retune-Speed control for fine tune the desired effect from subtle natural pitch correction to the Auto-Tune Vocal Effect; humanize function reduces artefacts; Auto-EFX...
Effect Pedal for Electric Guitar Pitch shifter, 3 Harmony voices / delay lines with rhythmic time offset, Tap Tempo function and synchronisation, 12 Diatonic harmonies and chromatic pitch shifting, Up to 16 presets via MIDI, 24 Bit AD /...
Hercules Stands GS-432B+ 3-position guitar stand; easy height adjustment; auto grab system for a secure hold; with adapter for smaller saddle widths (28 mm); not suitable for guitars with nitro varnish! Saddle width: 40 mm - 52 mm ( 1.57"...
Steel-String Guitar Left handed model, Design: Mini Travel Grand Symphony, Body: Selected mahogany, Arched back, Neck: NATO, Neck profile: V, Fretboard: Blackwood, Scale: 596 mm, Nut width: 43 mm, 20 Frets, Dot inlays, Black body and neck bindings, Bridge:...
Reloop Spin, Portable Turntable, Out of the Box: Comes with 7 '' Scratch Vinyl, Pre-Assembled 45mm Crossfader & Pickup System, Built-in Speaker, Bluetooth Audio Receiver, Bluetooth Audio Streaming: Wirelessly Transfer Music or Beats to Turntable, Smart USB Recording: Direct recording...
Numark Scratch, 2-channle Scratch Mixer for Serato DJ Pro with DVS-license, Serato NoiseMap-compliant with use of Control Vinyls or CDs (optional obtainable), InnoFader Scratch Crossfader with Reverse- and Slope-control, 6 effect choice switches with two Paddle-trigger and Dry-Wet FX-control, 8...
Varytec Hero Spot Wash 140 2in1 RGBW+W, 2in1 LED Spot Wash Moving Head, the "MacGyver" of the Moving Lights is the universal lighting tool for all heroes, combines two devices in one housing, saves time and space in the rig,...
Marq Lighting Ray Tracer X Quad; Dual Roller Bar Chase Movinghead; Two independently tiltable LED bars with rotating base; 8 x 10 watt high power CREE cold white LEDs, individual control of all LEDs; 25 different automatic programs for exciting...
18-Channel USB2.0 audio interface with USB-C connection 24 Bit / 192 kHz, 8 Scarlett microphone preamps, Phantom power +48 V, Switchable air function, Talkback function with integrated microphone, Pad switch, 8 Mic / line inputs: XLR / 6.3 mm...
Multi-Effect Pedal for Electric Bass 71 Internal effects, 9 Amp simulations, Usable up to five effects simultaneously and in any order, Looper with a length of up to 30 seconds / 64 beats in CD quality, Integrated expression pedal,...
Electric Guitar Case for 2 Instruments Material: Roto-Molded polyethylene, EA Foam lining inside, With rollers, Removable lid, Suitable for padlock, Dimensions: 121 x 46 x 27 cm, Weight: 10.7 kg, Colour: Black Note: Instruments not included in delivery
We're looking forward to hearing from you and aim to solve any problems as soon as we can.
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Hans-Thomann-Straße 1
96138 Burgebrach
Germany