3-Year Warranty
Why do we do that?
Because we stand by the products we offer.
We are an authorized dealer of all the Top Brands and offer high quality own brand products as inexpensive alternatives.
We take greatest care to offer quality products only. If a product does not meet our quality standards, we won't include it in our catalogue, no matter how cheap it is or how well that manufacturer's other products sell. Our quality control and our six service & repair workshops ensure the best possible quality for you and the fastest possible help in cases of failure. That's why we dare to extend the manufacturers' warranty period to three years.
Are there exceptions?
Perishable items such as strings, drumsticks, batteries (also rechargeable ones), tubes, bulbs and crossfaders are of course not returnable (go figure :-) ). Signs of wear are only covered, if they occurred despite appropriate care or because of demonstrably bad workmanship. In other words: even an expensive trumpet looks pretty bad after a while if you don't wipe off sweat and spit. We're very obliging, but neither we nor the manufacturer can be held responsible for inappropriate care :-)
From now on, the respective instruments are delivered with basic care tips. For perishable items as well as products whose manufacturer offers a warranty period longer than 3 years, the manufacturer's warranty is valid, of course.
What if something is broken?
Before you return an item, please contact our customer service department. Our warranty is valid for all purchases since 1 March 2005. You don't need any papers except your invoice number (your customer number usually suffices, too). Please contact our customer service team in the first instance as they can advise the next best possible step.
What if something is beyond repair?
A product that is beyond repair is exchanged for a new product. If the same model is not available anymore, we'll offer you an alternative product in the same price range or will refund the full amount you paid. That's right, even toward the end of your 3-year warranty period. However this naturally applies to proper usage of the unit or article purchased.
Legal diploma or what?
The implied warranty of 24 months remains untouched, but since we extend the express warranty, that's of little consequence for our customers. Moreover, we spare both you and ourselves the trouble of explaining the difference between implied and express warranty (even offside rules are simpler than that). But if you're into correct legal terminology, take a look at our terms and conditions :-)
Any questions?
If you have questions, remarks or want to suggest improvements, we're always listening and help as best as we can. Please contact our Customer Service Department. Thanks a lot!
Our own brand products are continually improved in conjunction with the respective manufacturers, and even many renowned brand name manufacturers have come to rely on feedback from our quality control department in order to improve their products.
Information on Thomann's Added Values
Digital Piano 88 Keys with scaled hammer action keyboard (Smart Scaled Hammer Action Keyboard), 700 Sounds, 200 Rhythms, 192-Voice polyphony, Audio and MIDI Recorder, Hammer response, Damper resonance, Split and layer function, Chorus, DSP, Brilliance, Pitch bend, 60 Internal...
Walrus Audio; Slö Multi Texture Reverb; Effect pedal; Three different reverb types; Three selectable reverb modes: Dark, Rise, Dream; Dark: reverb with low octave; Rise: Spatial, swelling reverberation; Dream: Long, flat reverberation with vibrato; Three selectable waveforms for modulating the...
Arturia MiniLab MKII Deep Black; USB Controller Keyboard; limited special edition with black enclosure and black keyboard; 25 Mini-Keys velocity sensitive; 16 rotary encoders (2 of them are clickable); 2 banks of 8 Pads velocity & pressure sensitive with RGB...
Wireless in-ear headphones Bluetooth 5.0, DSP-control for precise sound reproduction, Bluetooth profile: HSP / HFP / A2DP / AVRCP, Up to 4 hours of battery life for music playback or phone calls, Up to 120 hours stand-by, Integrated microphone,...
Analogue Desktop Synthesizer Limited edition, Based on the Moog Taurus Sound Engine, Monophonic, 2 VCOs with sawtooth and rectangular waveforms, Oscillator sync, Mixer for VCO signals, Classic Moog Ladder filter (low pass), 2 ADSR envelopes, LFO for VCO and...
Active Near-Field Studio Monitor 5" Glass-aramid woofer, 1" Glass aramid tweeter, Class-D amplifier, Bi-amped, Maximum SPL: Sound pressure level: 104 dB, Frequency range: 43 - 40,000 Hz, Integrated illuminated LC-display, 25 Visual graphic EQ presets (DSP-based), KRK-App with room...
Electric Bass Cabinet Rated power: 200 watts, Impedance: 8 ohms, Frequency response: 70-4000 Hz ± 3dB, 50-6000 Hz -10 dB, EQuipped with: 2 x 8" Turbo sound custom drivers, Cabinet construction: bass reflex, Compact and lightweight design, Stackable horizontally...
the t.mix Rackmix 821 FX, 8 channel rackmixer with built-in USB audio player and multi-effects, 3 band equalization, + 48V phantom power and pan per channel, 2 aux sends (1x FX 1x Aux), main out with XLR or jack possible,...
Portable Bluetooth Speaker Classic Fender design, Compatible with Bluetooth V4.2, aptX, AAC, SBC, Power: 30 W, Equipped with: 2 Full-range speakers and 1 tweeter, Excellent listening experience, Battery life up to 12 hours, 3.5 mm jack input, USB port...
Tech 21 Fly Rig RK5 v2; effects pedal for electric guitar; Richie Kotzen Signature Pedal, the same analog SansAmp circuit, Delay with tap tempo, Boost and the Richie Kotzen Signature OMG of the first version, plus some additional features such...
Dreadbox Hypnosis; multi-effect processor; three independent effects: analog BBD chorus/flanger incl. LFO with three waveforms, digital delay with three modes and freeze function, analog spring reverb with three reverb spirals and pitch modulation; input and output levels can be adjusted...
Active Studio Monitor Fitting: 6.5" Glass aramid woofer and 1" glass aramid tweeter, Output: 145 Watt, Class-D amplifier, Bi-amped, Transmission range: 42 - 40000 Hz, Maximum sound pressure level: 110 dB (SPL), Integrated illuminated LC-display, 25 Visual graphic EQ...
We're looking forward to hearing from you and aim to solve any problems as soon as we can.
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Hans-Thomann-Straße 1
96138 Burgebrach
Germany