Your Contacts
+49-9546-9223-532
Postal Address
Thomann GmbH
Treppendorf
Hans-Thomann-Straße 1
96138, Burgebrach, Germany
Business Hours
We are open!
  • Wednesday 9:30–18:30
  • Thursday 9:30–18:30
  • Friday 9:30–18:30
  • Saturday 9:30–16:00
  • Monday 9:30–18:30
  • Tuesday 9:30–18:30
Company Info
  • Founded
  • January 1954
  • Legal status
  • GmbH
  • CEO
  • Hans Thomann
  • VAT Reg.Nr.
  • DE 257375233

Statutory right of withdrawal/Withdrawal Form

1. Statutory right of withdrawal

If you are a consumer (as per § 13 of the German Civil Code), you are entitled to a 14-day statutory right of withdrawal (see “Instructions for withdrawal from the Contract”).

Please note that the right of withdrawal does not apply in the following cases:

  • Delivery of goods which are not prefabricated and have been manufactured on the basis of a personal choice or according to customer specifications, or of goods which have clearly been tailored to the customer’s personal requirements.
  • Delivery of sealed goods which are not suitable to be returned for reasons relating to health protection or hygiene if their seal has been removed after delivery.
  • Delivery of audio or video recordings or computer software in sealed packaging if the seal has been removed after delivery.
  • Delivery of newspapers, journals or magazines, excluding subscription contracts.

Instructions for withdrawal from the Contract

Statutory right of withdrawal

You are entitled to withdraw from this Contract within fourteen (14) days without giving any reason for doing so. The deadline for withdrawal shall be fourteen (14) days from the date on which you or a third party you have appointed, who is not the carrier, takes possession of the final goods delivered.

In order to exercise your statutory right of withdrawal, you must notify us (Thomann GmbH, Hans-Thomann-Straße 1, 96138 Burgebrach, Germany, Tel: +49 (0) 9546-9223-476, Fax: +49 (0) 9546-9223-8399, Email: sc.cc@thomann.de) of your decision to withdraw from this Contract in a clear declaration (e.g. by sending a letter by mail, fax or email). You may use the withdrawal form attached for this purpose; however, it is not obligatory that you do so.

The withdrawal deadline shall be deemed to be met if you have sent the communication concerning the exercise of the right of withdrawal before the expiry of the deadline.

Consequences of withdrawal

If you withdraw from this Contract, we must reimburse you for any payments we have received from you, including delivery costs (excluding the additional costs incurred if you have selected a different type of delivery to the cheapest standard delivery option offered by us) without delay, but no later than fourteen (14) days after the day on which we receive the notice of your withdrawal from this Contract. We will use the same payment method you used for the original transaction in order to reimburse you unless otherwise expressly agreed; under no circumstances will you be charged a fee for this refund. We may withhold the reimbursement until we have received the returned goods or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us without delay and no later than fourteen (14) days from the date on which you notify us of your withdrawal from this Contract. The deadline is deemed to be met if you send the goods before the expiry of the fourteen-day deadline. We shall bear the costs of returning the goods.

You will only be liable for any diminished value of the goods if this loss in value is attributable to any use or handling of the goods which is not deemed necessary in order to verify the condition, features and functioning of the goods.

Exclusions from the statutory right of withdrawal

The statutory right of withdrawal shall not apply in the following cases:

• Delivery of goods which are not prefabricated and have been manufactured on the basis of a personal choice or according to customer specifications, or of goods which have clearly been tailored to the customer’s personal requirements.
• Delivery of sealed goods which are not suitable to be returned for reasons relating to health protection or hygiene if their seal has been removed after delivery.
• Delivery of audio or video recordings or computer software in sealed packaging if the seal has been removed after delivery.
• Delivery of newspapers, journals or magazines, excluding subscription contracts.

2. Withdrawal form

You can download a withdrawal form template in PDF format here (Adobe Acrobat Reader required) and use this in order to exercise your right of withdrawal. Simply send the completed withdrawal form to us by post, fax or email.

(15)
Recently Viewed
Behringer Pro-1

Analogue Synthesiser Dual VCO design based on CEM3340, Sawtooth and pulse waveform for VCO A, Sawtooth, Triangle and Pulse waveform for VCO B, Pulse Width Modulation, Noise generator, 24 dB low-pass filter with resonance, 2 ADSR envelopes for VCF...

(1)
Recently Viewed
Electro Harmonix Ram's Head Big Muff Fuzz

Effect Pedal for Electric Guitar & Bass Fuzz, A faithful reproduction of the popular 1973 V2 Violet Ram's Head Big Muff Pi sound, Controls: Volume, Tone, Sustain, True bypass, LED: Effect on, Footswitch: Effect bypass, Input: 6.3 mm jack,...

(1)
Recently Viewed
Soundboks The New Soundboks

Soundboks The New Soundboks, powerful portable battery powered outdoor speaker system, Mercus Audio Eximo® 3 x 72W intelligently class-d amplifiers that reach levels up to 126dB, 2 x10" low frequency speakers + 1x high frequency tweeters, connections: Bluetooth 5.0, TeamUP...

(1)
Recently Viewed
Mackie ProFX12v3

12-Channel mixer 7 Microphone inputs with 3-band EQ, 4 Inserts and 4 one-button compressors, Channels 5-10 have microphone inputs and stereo line inputs, 1x 3.5 mm Stereo jack Line input, 2x4 USB Interface, Built-in GigFX effect unit with 24...

Recently Viewed
Behringer Airplay Guitar ULG10

2.4 GHz Wireless System for Guitar 4 Channels, Plug & Play, Ultra-low latency of approx. 5 ms, Built-in 750 mAh lithium battery with up to 6.5 hours life, Maximum range: 30 m, Frequency response: 20-16,0000 Hz, Auto Sleep /...

Recently Viewed
Native Instruments Traktor S3

4-Channel DJ Controller and Audio Interface Sample Rate / Resolution: 24-Bit / 44.1 / 48 kHz, 2 Large 14 cm precision jog wheels, Illuminated jog-wheel rings for visual feedback, including deck selection, 16 RGB pads for triggering hot cues,...

Recently Viewed
Steinberg UR816C

16x16 USB 3.0 Audio Interface with iPad Connectivity 32-Bit integer / 192 kHz, 8 Class-A D-PRE mic preamp with +48 V phantom power, Latency-free DSP-assisted monitoring with REV-X Reverb, Channel Strip and Guitar Amp Classics - also included as...

(1)
Recently Viewed
Toontrack EZX Death Metal

Toontrack EZX Death Metal (ESD); expansion pack for Toontrack EZ Drummer 2 (item 399369) / Superior Drummer 3 (item 419735); produced and recorded by Mark Lewis at the Sonic Ranch in Tornillo / Texas; contains 2 complete drum sets, optimized...

Recently Viewed
Meinl Mike Johnston Groove Cowbell

Meinl Mike Johnston Signature Groove Cowbell, MJGB, vintage steel finish, optimized for using in acoustic drum setups, including 2 magnetic dampers for changing the cowbells decay,

Recently Viewed
Critter & Guitari Organelle M Blue

Music Computer Portable digital synthesizer with 25 keys, Integrated 3 watt speaker, Integrated microphone, 4 Real-time controllers, Organelle M is provided with a multitude of pre-installed patches that determine what function the device performs (e.g. various synthesizers, samplers, vocoders,...

Recently Viewed
Boss DD-3T Digital Delay

Effect Pedal for Electric Guitar Digital delay, New function - Delay tempi adjustable via the onboard switch or external footswitch, True bypass, Controls: Level, Feedback, Time, Mode, Effect on LED, Footswitch: Effect Bypass, Current consumption: 45 mA, Power supply...

(2)
Recently Viewed
Universal Audio Apollo Twin X Duo

10 x 6 Thunderbolt 3 Audio Interface With UAD-2 DUO processor for almost latency-free recordings via plug-in emulations of classic compressors, EQs, tape machines, microphone preamps and guitar amplifiers, 24 Bit / 192 kHz AD / DA converter, 2...

Give Feedback
Feedback Found an error or want to give us feedback about this page?

We're looking forward to hearing from you and aim to solve any problems as soon as we can.