Service Centre and Specialist Workshops
Within the 30-Day Money-Back Guarantee faulty items are immediately – if available – replaced with a new item. This saves you from long waiting times for repairs and from having to do without your equipment Today, no less than employees work in our service workshops. Of course we could just let the distributors and manufacturers take care of service and repair jobs and have just one single guy organize return shipments, but we want to offer qualified service to our customers, and we know that we can handle repairs more cost efficiently in house than any external service point could do.
Specialist department
Electronic workshop
In our electronics workshop, trained employees - including some master technicians - take care of the repair and service of electronic equipment.
Loudspeaker workshop
In 1997 Thomann was the first retailer of musical equipment in Germany to open its own service workshop for loudspeakers, cabinet manufacturing, and reconing. We have an excellent supply of all kinds of parts from all the renowned manufacturers, which allows our specialists to overhaul almost any PA system within one week.
Guitar workshop
Since we check up and adjust each guitar individually prior to shipment, we have no less than three guitar workshops at Thomann. Two at our shipping department and one in the actual store.
Piano workshop
Several trained piano builders work in our piano gallery in order to ensure optimal after sales service and care for your instrument.
Strings workshop
String instruments are serviced and repaired in our own in-house workshop. Each instrument is checked and adjusted here prior to shipping to suit your playing style.
Wind instruments workshop
Our brass & woodwind workshop takes care of service and the repair of every kind of brass and reed instrument. Exquisite instruments, too, are in good hands with our three brass and woodwind instrument builders.Customer Service
Rode Rodecaster Pro
Rode Rodecaster Pro; Podcast Production Studio; designed for podcasts; 4 x XLR microphone inputs with 48V phantom power; 8 programmable sound effects pads for jingles and FX; instant mix minus for phone or app calls; 3.5mm TRRS cable, USB and...
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Fun Generation CL 105 A
Fun Generation CL 105 A, Personal Monitor with Bluetooth/USB player, class D, 50 W RMS, frequency response 40 - 18.000 Hz, 3-band EQ, 1x Line In (3,5 mm jack / RCA), 1x Mic In (XLR / 6,3 mm jack), net...
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Stairville LED Pixel Rail 40 RGB MKII
LED Pixel Effect Bar Follow-up version of the Stairville LED Pixel Rail 40 RGB with increased luminosity (not compatible with the previous model), Extremely compact design, Generates impressive effects in combination with the Pixel Rail Drive (Art.449740 , not...
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Stairville TourStage Tele Leg 4x 60-100cm
Tour Stage Leg Set Set consisting of four height-adjustable feet for Tour Stage platforms, Dimensions: 60 x 60 mm, Adjustable length: 60-100 cm
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Tech 21 Fly Rig PL 1 Paul Landers Sign
Multi-Effect for Electric Guitar Paul Lander's (Rammstein) Signature Model, 2-Channel SansAmp Fly Rig section, Active 3-band EQ in the "Fire" channel with switchable mids, Bite switch, 2-Band EQ and compressor in the "water" channel, Switchable dual mode boost, Optionally...
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Fender SQ Bullet Tele LRL Red SPKL
Electric Guitar Body: Alder, Neck: Maple, Neck profile: C, Fretboard: Indian Laurel, Scale: 648 mm, Nut width: 42 mm, 21 Medium frets, Pickups: 2 single coils, Vintage style bridge, Colour: Red Sparkle
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Lanikai Kohala Soprano WN
Soprano WN Ukulele Basswood body and top, Sapele neck, 356 mm Scale length, Neck width at the nut: 34.9 mm, Walnut fretboard, 12 Frets, Hardwood bridge, Colour: Dark satin
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the t.bone SC 420 USB Desktop-Set
USB Studio Large Diaphragm Microphone Set With USB port for direct operation on the computer, No additional drivers necessary, Directivity: Cardioid, Frequency range: 30 - 18,000 kHz, Sensitivity: 25 mV / Pa, Maximum sound pressure: 140dB (at 1 kHz...
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Mackie MC-250
Studio Headphones Circumaural, 50 mm Reference-quality drivers provide high overdrive safety and accurate playback across the entire frequency spectrum, Precisely tuned housing delivers powerful bass and detailed highs, A soft padded and adjustable headband and comfortable ear cushions provide...
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Millenium SD-120 B StudioDesk
Recording Workstation Compact work table for small studios, suitable for recording and composition, Countertop, top shelf and keyboard shelf made of plastic-coated MDF board, Base made of powder-coated metal (colour: Black), Integrated 19" rack with 2x 4U, 2 Headphone...
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Fender SQ Bullet Tele LRL LPB
Electric Guitar Body: Alder, Neck: Maple, Neck profile: C, Fretboard: Indian Laurel, Scale: 648 mm, Nut width: 42 mm, 21 Medium frets, Pickups: 2 single coils, Vintage style bridge, Colour: Lake Placid Blue
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Mackie MC-150
Studio Headphones Circumaural, Precise 50 mm drivers deliver outstanding transparency across the entire frequency spectrum, Amplified bass reproduction accurately reproduces low and very low frequencies, so that individual bass notes or kick drums can be heard very well, A...
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We're looking forward to hearing from you and aim to solve any problems as soon as we can.
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Hans-Thomann-Straße 1
96138 Burgebrach
Germany