Service Centre and Specialist Workshops
Within the 30-Day Money-Back Guarantee faulty items are immediately – if available – replaced with a new item. This saves you from long waiting times for repairs and from having to do without your equipment Today, no less than employees work in our service workshops. Of course we could just let the distributors and manufacturers take care of service and repair jobs and have just one single guy organize return shipments, but we want to offer qualified service to our customers, and we know that we can handle repairs more cost efficiently in house than any external service point could do.
Specialist department
Electronic workshop
In our electronics workshop, trained employees - including some master technicians - take care of the repair and service of electronic equipment.
Loudspeaker workshop
In 1997 Thomann was the first retailer of musical equipment in Germany to open its own service workshop for loudspeakers, cabinet manufacturing, and reconing. We have an excellent supply of all kinds of parts from all the renowned manufacturers, which allows our specialists to overhaul almost any PA system within one week.
Guitar workshop
Since we check and adjust each guitar of our own brands individually prior to shipment, we have no less than three guitar workshops at Thomann. Two at our shipping department and one in the actual store.
Piano workshop
Several trained piano builders work in our piano gallery in order to ensure optimal after sales service and care for your instrument.
Strings workshop
String instruments are serviced and repaired in our own in-house workshop. Each instrument is checked and adjusted here prior to shipping to suit your playing style.
Wind instruments workshop
Our brass & woodwind workshop takes care of service and the repair of every kind of brass and reed instrument. Exquisite instruments, too, are in good hands with our three brass and woodwind instrument builders.Customer Service
Digital Piano 88 Keys with scaled hammer action keyboard (Smart Scaled Hammer Action Keyboard), 700 Sounds, 200 Rhythms, 192-Voice polyphony, Audio and MIDI Recorder, Hammer response, Damper resonance, Split and layer function, Chorus, DSP, Brilliance, Pitch bend, 60 Internal...
Walrus Audio; Slö Multi Texture Reverb; Effect pedal; Three different reverb types; Three selectable reverb modes: Dark, Rise, Dream; Dark: reverb with low octave; Rise: Spatial, swelling reverberation; Dream: Long, flat reverberation with vibrato; Three selectable waveforms for modulating the...
Arturia MiniLab MKII Deep Black; USB Controller Keyboard; limited special edition with black enclosure and black keyboard; 25 Mini-Keys velocity sensitive; 16 rotary encoders (2 of them are clickable); 2 banks of 8 Pads velocity & pressure sensitive with RGB...
Wireless in-ear headphones Bluetooth 5.0, DSP-control for precise sound reproduction, Bluetooth profile: HSP / HFP / A2DP / AVRCP, Up to 4 hours of battery life for music playback or phone calls, Up to 120 hours stand-by, Integrated microphone,...
Analogue Desktop Synthesizer Limited edition, Based on the Moog Taurus Sound Engine, Monophonic, 2 VCOs with sawtooth and rectangular waveforms, Oscillator sync, Mixer for VCO signals, Classic Moog Ladder filter (low pass), 2 ADSR envelopes, LFO for VCO and...
Active Near-Field Studio Monitor 5" Glass-aramid woofer, 1" Glass aramid tweeter, Class-D amplifier, Bi-amped, Maximum SPL: Sound pressure level: 104 dB, Frequency range: 43 - 40,000 Hz, Integrated illuminated LC-display, 25 Visual graphic EQ presets (DSP-based), KRK-App with room...
Electric Bass Cabinet Rated power: 200 watts, Impedance: 8 ohms, Frequency response: 70-4000 Hz ± 3dB, 50-6000 Hz -10 dB, EQuipped with: 2 x 8" Turbo sound custom drivers, Cabinet construction: bass reflex, Compact and lightweight design, Stackable horizontally...
the t.mix Rackmix 821 FX, 8 channel rackmixer with built-in USB audio player and multi-effects, 3 band equalization, + 48V phantom power and pan per channel, 2 aux sends (1x FX 1x Aux), main out with XLR or jack possible,...
Portable Bluetooth Speaker Classic Fender design, Compatible with Bluetooth V4.2, aptX, AAC, SBC, Power: 30 W, Equipped with: 2 Full-range speakers and 1 tweeter, Excellent listening experience, Battery life up to 12 hours, 3.5 mm jack input, USB port...
Tech 21 Fly Rig RK5 v2; effects pedal for electric guitar; Richie Kotzen Signature Pedal, the same analog SansAmp circuit, Delay with tap tempo, Boost and the Richie Kotzen Signature OMG of the first version, plus some additional features such...
Dreadbox Hypnosis; multi-effect processor; three independent effects: analog BBD chorus/flanger incl. LFO with three waveforms, digital delay with three modes and freeze function, analog spring reverb with three reverb spirals and pitch modulation; input and output levels can be adjusted...
Active Studio Monitor Fitting: 6.5" Glass aramid woofer and 1" glass aramid tweeter, Output: 145 Watt, Class-D amplifier, Bi-amped, Transmission range: 42 - 40000 Hz, Maximum sound pressure level: 110 dB (SPL), Integrated illuminated LC-display, 25 Visual graphic EQ...
We're looking forward to hearing from you and aim to solve any problems as soon as we can.
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Hans-Thomann-Straße 1
96138 Burgebrach
Germany