Service Centre and Specialist Workshops
Within the 30-Day Money-Back Guarantee period faulty items are immediately – if available – replaced with a new item. This saves you from long waiting times for repairs and from having to make do without your gear. Today, no less than 170 employees work in our service workshops. Of course, we could just let the distributors and manufacturers take care of service and repair jobs and just have one guy organising return shipments, but we want to offer a skilled and qualified service facility to our customers, and we know that we can handle repairs more cost efficiently and quickly in house than any external service centre could do.
Specialist Departments
Electronics workshop
In our electronics workshop, trained employees - including some master technicians - take care of the repair and service of electronic equipment.
Loudspeaker workshop
In 1997 Thomann was the first retailer of musical equipment in Germany to open its own workshop for cabinet manufacturing,reconing, and repairing loudspeakers. We have a huge stock of parts from all the renowned manufacturers, which allows our specialists to overhaul almost any PA system within one week.
Guitar workshop
Because we check and adjust each of our own brand guitars before shipping, we have no less than three guitar workshops at Thomann - two inside our shipping department, and one in the store itself.
Piano workshop
Several trained piano builders work in our Piano Department to ensure great after-sales service and care for your instrument.
Strings workshop
String instruments are serviced and repaired in our in-house workshop. Each instrument is checked and adjusted prior to shipping to suit your playing style.
Wind instruments workshop
Our brass and woodwind workshop takes care of the service and repair of every kind of brass and reed instrument. Even the most exquisite instruments are in good hands with our three brass and woodwind instrument builders.Customer Service
Zoom Q2n Limited White, Handy Video Recorder; High-quality 160 degrees wide-angle lens (F2.0/16.6 mm); 10 "Scene" options for use in different lighting environments, plus 'Auto' setting for automatically adjusting how the camera; captures specific scene conditions; Built-in X/Y stereo microphones...
TC Electronic Plethora X5; Effects Pedal for Electric Guitar & Bass; Flexible & Easy to use TonePrint pedal board; 127 customizable Board memory Presets consisting of up to 5 Toneprint Pedals; 75 Toneprint FX Memory Presets per Pedal including Hall...
Modelling combo for electric guitar Mustang series, 1 Channel, Power: 100 watts, Equipped with: 12" Celestion G12FSD-100 speakers, Controls: Gain, Volume, Treble, Middle, Bass, Reverb, Master, Switch: On / Off, Effects: 40 amp models, stompbox / delay / reverb...
Set of 2 Bass Trap made from Acoustic Foam and Wood Bass trap designed for corner mounting, Effective low frequency absorption between 60 - 125 Hz, Maximum effectiveness between 75 - 100 Hz, A combination of membrane (transforms...
USB Audio Interface 24-Bit/192 kHz, Low-noise M-Audio Crystal preamp, 2x XLR/Combo inputs, mic/line (input 1), 48 V phantom power, switchable, 2x 6.3 mm Jack Instrument inputs (input 2), 2x 6.3 mm Balanced jack outputs (volume control for output 1...
Simmons SD1200 E-Drum Set 764 Preset sounds, 128 User sounds, 50 Preset Kits, 25 User kits, 4 Demo songs, 25 User songs, Colour LCD for effortless operation, 5x Volume faders, Metronome, Effects: Reverb, Chorus, Delay, 2-Band EQ per kit,...
Intellijel Designs Multi-FX 1U; Delay, Reverb and Chorus Effect; manual controls for Pre-Delay/Delay-Time/Chorus-Rate, Tone, Reverb-Decay/Delay-Feedback/Chorus-Depth, Wet/Dry-Mix; Clock input and Tap button; stereo input and output; power consumption: 130mA (+12V) / 12mA (-12V); width: 24 HP; depth: 33mm
IK Multimedia AmpliTube Fender Collection (ESD); guitar amp plugin; official Fender guitar/bass Amp and FX collection for AmpliTube; 12 of the most influential guitar amps: 57 Deluxe, Pro Junior, 64 Vibroverb Custom, 65 Deluxe Reverb, 59 Bassman LTD, 65 Twin...
Markbass MB Octaver Raw; Effects Pedal for Electric Bass; The MB Octaver Raw is the small version of the successful MB Octaver. The MB Octaver Raw delivers super fast tracking even in the lower range. Much better than you would...
USB 2.0 Audio Interface 24-Bit / 192 kHz, 18 Inputs and 20 outputs, 4 Mic / line inputs: XLR / TRS combo socket, 4 Line inputs: 6.3 mm TRS, Phono input: Cinch, Inputs: 1 - 4 switchable for instruments,...
Electric Drum Set 336 Sounds, 35 Preset kits, 10 User kits, 3 Preset songs, 10 User songs, Metronome, Reverb, chorus, delay and flanger effects, 2x 6.3 mm Mono jack inputs for a 4th tom and a 2nd crash pad,...
Intellijel Designs Stereo Line In 1U; input module which connects directly to Palette Case, 7U Case (only with 7U Audio Jacks Board V2) or the "Stereo Line In Jacks 1U" module; balanced stereo input (+4dBu); volume control knob for left...
We're looking forward to hearing from you and aim to solve any problems as soon as we can.
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Hans-Thomann-Straße 1
96138 Burgebrach
Germany