Service Centre and Specialist Workshops
Within the 30-Day Money-Back Guarantee faulty items are immediately – if available – replaced with a new item. This saves you from long waiting times for repairs and from having to do without your equipment Today, no less than employees work in our service workshops. Of course we could just let the distributors and manufacturers take care of service and repair jobs and have just one single guy organize return shipments, but we want to offer qualified service to our customers, and we know that we can handle repairs more cost efficiently in house than any external service point could do.
Specialist department
Electronic workshop
In our electronics workshop, trained employees - including some master technicians - take care of the repair and service of electronic equipment.
Loudspeaker workshop
In 1997 Thomann was the first retailer of musical equipment in Germany to open its own service workshop for loudspeakers, cabinet manufacturing, and reconing. We have an excellent supply of all kinds of parts from all the renowned manufacturers, which allows our specialists to overhaul almost any PA system within one week.
Guitar workshop
Since we check and adjust each guitar of our own brands individually prior to shipment, we have no less than three guitar workshops at Thomann. Two at our shipping department and one in the actual store.
Piano workshop
Several trained piano builders work in our piano gallery in order to ensure optimal after sales service and care for your instrument.
Strings workshop
String instruments are serviced and repaired in our own in-house workshop. Each instrument is checked and adjusted here prior to shipping to suit your playing style.
Wind instruments workshop
Our brass & woodwind workshop takes care of service and the repair of every kind of brass and reed instrument. Exquisite instruments, too, are in good hands with our three brass and woodwind instrument builders.Customer Service
2-Channel USB2.0 audio interface with USB-C connection 24-Bit / 192 kHz, 2 Scarlett microphone preamps, Phantom power +48 V, Switchable air function, 2 Mic / instrument / line inputs: XLR / 6.3 mm jack combo balanced, 2 Line outputs:...
Antares Auto-Tune EFX+ (ESD); pitch correction plugin; software for automatical or manual correction of pitch and intonation; Retune-Speed control for fine tune the desired effect from subtle natural pitch correction to the Auto-Tune Vocal Effect; humanize function reduces artefacts; Auto-EFX...
Effect Pedal for Electric Guitar Pitch shifter, 3 Harmony voices / delay lines with rhythmic time offset, Tap Tempo function and synchronisation, 12 Diatonic harmonies and chromatic pitch shifting, Up to 16 presets via MIDI, 24 Bit AD /...
Hercules Stands GS-432B+ 3-position guitar stand; easy height adjustment; auto grab system for a secure hold; with adapter for smaller saddle widths (28 mm); not suitable for guitars with nitro varnish! Saddle width: 40 mm - 52 mm ( 1.57"...
Steel-String Guitar Left handed model, Design: Mini Travel Grand Symphony, Body: Selected mahogany, Arched back, Neck: NATO, Neck profile: V, Fretboard: Blackwood, Scale: 596 mm, Nut width: 43 mm, 20 Frets, Dot inlays, Black body and neck bindings, Bridge:...
Reloop Spin, Portable Turntable, Out of the Box: Comes with 7 '' Scratch Vinyl, Pre-Assembled 45mm Crossfader & Pickup System, Built-in Speaker, Bluetooth Audio Receiver, Bluetooth Audio Streaming: Wirelessly Transfer Music or Beats to Turntable, Smart USB Recording: Direct recording...
Numark Scratch, 2-channle Scratch Mixer for Serato DJ Pro with DVS-license, Serato NoiseMap-compliant with use of Control Vinyls or CDs (optional obtainable), InnoFader Scratch Crossfader with Reverse- and Slope-control, 6 effect choice switches with two Paddle-trigger and Dry-Wet FX-control, 8...
Varytec Hero Spot Wash 140 2in1 RGBW+W, 2in1 LED Spot Wash Moving Head, the "MacGyver" of the Moving Lights is the universal lighting tool for all heroes, combines two devices in one housing, saves time and space in the rig,...
Marq Lighting Ray Tracer X Quad; Dual Roller Bar Chase Movinghead; Two independently tiltable LED bars with rotating base; 8 x 10 watt high power CREE cold white LEDs, individual control of all LEDs; 25 different automatic programs for exciting...
18-Channel USB2.0 audio interface with USB-C connection 24 Bit / 192 kHz, 8 Scarlett microphone preamps, Phantom power +48 V, Switchable air function, Talkback function with integrated microphone, Pad switch, 8 Mic / line inputs: XLR / 6.3 mm...
Multi-Effect Pedal for Electric Bass 71 Internal effects, 9 Amp simulations, Usable up to five effects simultaneously and in any order, Looper with a length of up to 30 seconds / 64 beats in CD quality, Integrated expression pedal,...
Electric Guitar Case for 2 Instruments Material: Roto-Molded polyethylene, EA Foam lining inside, With rollers, Removable lid, Suitable for padlock, Dimensions: 121 x 46 x 27 cm, Weight: 10.7 kg, Colour: Black Note: Instruments not included in delivery
We're looking forward to hearing from you and aim to solve any problems as soon as we can.
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Hans-Thomann-Straße 1
96138 Burgebrach
Germany