Service Centre and Specialist Workshops
Within the 30-Day Money-Back Guarantee faulty items are immediately – if available – replaced with a new item. This saves you from long waiting times for repairs and from having to do without your equipment Today, no less than 155 employees work in our service workshops. Of course we could just let the distributors and manufacturers take care of service and repair jobs and have just one single guy organize return shipments, but we want to offer qualified service to our customers, and we know that we can handle repairs more cost efficiently in house than any external service point could do.
Specialist department
Electronic workshop
In our electronics workshop, trained employees - including some master technicians - take care of the repair and service of electronic equipment.
Loudspeaker workshop
In 1997 Thomann was the first retailer of musical equipment in Germany to open its own service workshop for loudspeakers, cabinet manufacturing, and reconing. We have an excellent supply of all kinds of parts from all the renowned manufacturers, which allows our specialists to overhaul almost any PA system within one week.
Guitar workshop
Since we check up and adjust each guitar individually prior to shipment, we have no less than three guitar workshops at Thomann. Two at our shipping department and one in the actual store.
Piano workshop
Several trained piano builders work in our piano gallery in order to ensure optimal after sales service and care for your instrument.
Strings workshop
String instruments are serviced and repaired in our own in-house workshop. Each instrument is checked and adjusted here prior to shipping to suit your playing style.
Wind instruments workshop
Our brass & woodwind workshop takes care of service and the repair of every kind of brass and reed instrument. Exquisite instruments, too, are in good hands with our three brass and woodwind instrument builders.Customer Service
Arturia DrumBrute Impact
Analog drum computer; 10 sounds: Kick, Snare 1, Snare 2, Tom Hi, Tom Low, Cowbell, Cymbal, Closed Hat, Open Hat and FM; 64 patterns with up to 64 steps each; accentuation and switchable color tone coloring per instrument and step;...
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Daslight Light Rider Wifi DMX Interface
Daslight Light Rider Wifi DMX Interface, Tablet-based DMX control, intuitive operating concept allows quick access to all functions and simplifies use, free App "Light Rider" for iOS, Android and Amazon Fire Tablet, perfect for DJs thanks to beat synchronization via...
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Boss WL-50 Wireless System
Plug-and-Play Radio System In pedal format for use in pedalboards, Automatic determination of the optimal wireless connection, Without complicated setup, Newly developed BOSS technology for premium sound without interference, Low latency (2.3 ms) and a range of up to...
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Sennheiser Memory Mic
Sennheiser HSP Essential Omni-Beige EW, professional condenser headset microphone, omni-directional, 20 - 20.000 Hz, headband size adjustable, microphone boom can be switched from left to right, 2,5 mV/Pa ± 3,5 dB, 148 dB SPL max., 1000 Ohms, EW connector, cable...
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Rode VideoMic Me-L
Directional Microphone for iPhone and iPad Suitable for all iOS devices with Lightning connector for direct plugging, 1/2" Condenser capsule, Directivity: Cardioid, Built-in preamp with D / A converter (24-bit / 48 kHz), Transmission range: 20 - 20,000 Hz,...
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Vertex Ultraphonix OD
Effect Pedal for Electric Guitar Overdrive, Reproduces the sound of an overdriven Dumble Overdrive Special amplifier, Controllers: Volume - Filter - Gain, LED: Effect On, Foot switch: Effect bypass, True bypass, Connections: Input (6.3 mm jack) - output (6.3...
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Harley Benton Baritone CLG-414BCE NT
Steel-String Guitar Baritone, Grand Auditorium Cutaway Electric Style, Selected solid spruce top, Walnut body, Mahogany neck, Scalloped X-Bracing, Ovangkol fretboard, 685.70 mm Scale length, Nut Width: 45mm, 20 Frets, Dot inlay, Ovangkol bridge, Black bindings, Chrome diecast machine heads,...
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Gator iMac 27" Tote Bag
Nylon bag for 27" Apple iMac Good hold and protection with adjustable foam blocks and hard-panel reinforcement in the front cover, Foldable sun and dust protection, Double zipper, Cable bag inside, Outer accessory pocket for keyboard, mouse, SD cards...
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Arturia KeyLab MkII 61 Black
Arturia KeyLab MkII 61 Black; USB Midi-Keyboard with 61 Keys; velocity and Aftertouch; 16 RGB-backlit performance pads; 9 fader, 9 rotary knobs, LCD-Display; Category Function; Pitch- and Modulation-Wheel; Chord and Transpose Function; Transport Buttons; Connections: 5 Expression Control Inputs; 4x...
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Korg D1
Digital Piano 88 Keys weighted RH3 keyboard (Real Weighted Hammer Action 3), 5 Sensitivity curves, Stereo PCM sound generation, 120 Voice polyphony, 30 Sounds, 30 Demo songs, Key-Off simulation, Damper resonance, 3 Effects, Metronome, 2x Line out 6.3 mm...
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the t.bone freeU Twin HT 863
2-Channel UHF wireless system with handheld transmitter Dynamic capsule, Directional characteristic: supercardioid, Frequency range: 50 - 16,000 Hz, 10 Pre-programmed frequency groups with 10 available channels each, Auto squelch, Frequency scan in the receiver, Adjustable AF output, Transmission power:...
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Dübreq Stylophone Gen-X1
Synthesizer in Mini Format With built-in speaker, stylus keyboard and separate sound strip, LFO square and triangle wave, Low pass filter cutoff/resonance, Envelope attack/decay, Delay time/feedback, X-key pulse width modulation, Battery operation (4x AA), Connections: AUX 3.5 mm mini...
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We're looking forward to hearing from you and aim to solve any problems as soon as we can.