Service Centre and Specialist Workshops
Within the 30-Day Money-Back Guarantee period faulty items are immediately – if available – replaced with a new item. This saves you from long waiting times for repairs and from having to make do without your gear. Today, no less than 178 employees work in our service workshops. Of course, we could just let the distributors and manufacturers take care of service and repair jobs and just have one guy organising return shipments, but we want to offer a skilled and qualified service facility to our customers, and we know that we can handle repairs more cost efficiently and quickly in house than any external service centre could do.
Specialist Departments
Electronics workshop
In our electronics workshop, trained employees - including some master technicians - take care of the repair and service of electronic equipment.
Loudspeaker workshop
In 1997 Thomann was the first retailer of musical equipment in Germany to open its own workshop for cabinet manufacturing,reconing, and repairing loudspeakers. We have a huge stock of parts from all the renowned manufacturers, which allows our specialists to overhaul almost any PA system within one week.
Guitar workshop
Because we check and adjust each of our own brand guitars before shipping, we have no less than three guitar workshops at Thomann - two inside our shipping department, and one in the store itself.
Piano workshop
Several trained piano builders work in our Piano Department to ensure great after-sales service and care for your instrument.
Strings workshop
String instruments are serviced and repaired in our in-house workshop. Each instrument is checked and adjusted prior to shipping to suit your playing style. It’s also where we check and adjust our own Thomann brand instruments before shipping.
Wind instruments workshop
Our brass and woodwind workshop takes care of the service and repair of every kind of brass and reed instrument. Even the most exquisite instruments are in good hands with our three brass and woodwind instrument builders.Customer Service
Over-Ear Headphones Circumaural, Single-cable configuration, Lightweight design, Velour earpads, Open design, Max. SPL (sound pressure level): 110 dB (1 kHz, 1V), Impedance: 120 Ohm, Frequency response: 6-38,000 Hz, Total harmonic distortion (THD) at 1 kHz
DSM & Humboldt Simplifier Amp/Cab Simulator; Effects Pedal for Electric Guitar; Pre-Amp, Power-Amp and Cab-Simulator; Fully Analogue Pre-Amp with 3 Classic Voicings: AC-Brit (British Class A 2x12" Combo), American (American Blackface Combo)& MS Brit (British Stack); Zero Watt Stereo Power...
Effects Pedal Reverb, 3 Selectable reverb types, Mod, Voice and Tone Sections, Adjustable Shimmer, Glimmer, Morph & Pre- or Post-drive functions, Adjustable Reverb Core size, Independent Reverb and Dry Level controls, 8-Step sequencer for rhythmic pitch fluctuations of the...
Keyboard 61 Standard keys with velocity sensitivity, 622 Sounds (incl. 22 drum / SFX kits, 339 XG lite and 20 arpeggios), 205 Styles, 154 Internal songs, 48 Voice polyphony, 2 Track sequencer / 5 user songs, 1 One touch...
Behringer 182 Sequencer; Eurorack Module; Analog Sequencer; two channels with 8 Steps each; channels can be used in series for 16 Steps; number of steps selectable from 1-8 Steps; Start/Stop switch; manual controls for Tempo, Gate time and Delay (Portamento);...
Thomann SP-120 digital piano 73 light weighted keys, 12 sounds, 12 demo songs, 32 notes polyphony, layer mode, reverb, chorus, metronome, tempo, connection: headphone, USB Midi, USB Audio, Line Out (L/R), Sustain, incl. power supply, sustain pedal, music rest, usable...
M-Audio Keystation 88 MK3; USB-MIDI Controller; 88 semi-weighted full-size keys with velocity sensitivity;, Transport and Cursor buttons to operate a DAW; volume control slider; Pitch and Modulation wheels; Octave selection buttons; MIDI connection via USB or 5-pin MIDI port; compatible...
Plugin Collection Consists of over 65 software instruments, software effects and 24 expansions, Over 35,000 sounds, Includes i.a. Guitar Rig 6 Pro, Super 8, Electric Sunburst, Butch Vig Drums, Cuba, Massive X, Kontakt 6, Session Strings 2, Absynth 5,...
Vocal Processor 16 Creative effects for voice processing such as Harmony, Vocoder, Robot, Telephone, Beat Box or Talk Box, Selectable key for the effects Harmony, Talk Box, Vocoder and Pitch Correct, Up to 5 effects can be used at...
Electric Guitar AKA "The Dirty Mustard SC", Vintage Series, Body: Mahogany, Set-in mahogany neck, Fretboard: Amaranth, Fretboard inlays: Dots, Neck profile: C, Fretboard radius: 305 mm, Scale: 628 mm, Nut width: 43 mm, Graphite nut, 22 Medium jumbo frets,...
Boss GT-1000CORE; Multi Effects Pedal for Electric Guitar & Bass; powerful and ultra-versatile; a complete guitar and bass processing experience available in a single stompbox with The full DSP capacity of the flagship GT-1000 in a compact format; state of...
Mutable Instruments Veils (2020); Eurorack module; 4-channel VCA; response curve adjustable from exponential to linear for each channel; CV offset control for each channel; outputs are daisy-chained to output 4 for use as a mixer; DC-coupled inputs work for audio...
We're looking forward to hearing from you and aim to solve any problems as soon as we can.
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Hans-Thomann-Straße 1
96138 Burgebrach
Germany