Service Centre and Specialist Workshops
Within the 30-Day Money-Back Guarantee period faulty items are immediately – if available – replaced with a new item. This saves you from long waiting times for repairs and from having to make do without your gear. Today, no less than 178 employees work in our service workshops. Of course, we could just let the distributors and manufacturers take care of service and repair jobs and just have one guy organising return shipments, but we want to offer a skilled and qualified service facility to our customers, and we know that we can handle repairs more cost efficiently and quickly in house than any external service centre could do.
Specialist Departments
Electronics workshop
In our electronics workshop, trained employees - including some master technicians - take care of the repair and service of electronic equipment.
Loudspeaker workshop
In 1997 Thomann was the first retailer of musical equipment in Germany to open its own workshop for cabinet manufacturing,reconing, and repairing loudspeakers. We have a huge stock of parts from all the renowned manufacturers, which allows our specialists to overhaul almost any PA system within one week.
Guitar workshop
Because we check and adjust each of our own brand guitars before shipping, we have no less than three guitar workshops at Thomann - two inside our shipping department, and one in the store itself.
Piano workshop
Several trained piano builders work in our Piano Department to ensure great after-sales service and care for your instrument.
Strings workshop
String instruments are serviced and repaired in our in-house workshop. Each instrument is checked and adjusted prior to shipping to suit your playing style. It’s also where we check and adjust our own Thomann brand instruments before shipping.
Wind instruments workshop
Our brass and woodwind workshop takes care of the service and repair of every kind of brass and reed instrument. Even the most exquisite instruments are in good hands with our three brass and woodwind instrument builders.Customer Service
Digital Piano 88 Weighted keys with hammer action, 25 Sounds, Metronome, 50 Rhythms, 192-Note polyphony, Modes: Layer, Split, Duo Mode, Twinova, Reverb and Chorus, Music library with 100 preset songs, Transpose function, Bluetooth Midi for Pianotool App (iOS and...
iZotope RX 8 Standard Crossgrade (ESD); audio restoration software; crossgrades from from any paid iZotope / Exponential Audio product to RX 8 Standard; profound process control with extensive set of parameters and less artifacts; Guitar De-noise is a module dedicated...
Presonus Revelator; USB-C microphone with effects; bus-powered USB-C compatible microphone for podcasts, streaming, home recording etc. ; polar pattern; cardioid, omnidirectional and figure-of-eight; 2x headphone output with volume control and zero latency monitoring; 96 kHz / 24-bit operation; 6-in/6-out audio...
Stairville Green Screen Roll-Up 1.5x2m; Mobile chromakey background; Easy transport and safe storage thanks to the roll-up system in the sturdy aluminium case; Quick assembly and disassembly thanks to two hydraulic supports; Sturdy and durable scissor system; Two folding feet...
Blackmagic Design ATEM Streaming Bridge; Video converter that can receive an H.264 stream from any ATEM Mini Pro and convert it back to SDI and HDMI video; this allows video to be distributed to remote locations on a local Ethernet...
Behringer Modamp Module 1005; Eurorack module; Ringmodulator and VCA; 2 ignal inputs with level controls; MOD and UNMOD modes for selecting Ringmodulator or Amplifier operation; 2 adjustable CV outputs for controlling external Oscillators; Gate inputs to switch modulation modes; build-in...
Bass Amp Head Compact and light, Transistor circuit, Class D power amplifier, Power: 200 W at 4 ohms / 130 W at 8 ohms, 3-Band EQ with +/- 15 dB cut / boost per band, 6.35 mm Headphone output...
Sadowsky Onboard Bass Preamp (4-Knob System), prewired onboard bass preamp for J-style basses with metal control plate, active preamp for passive pickups, 4-knob layout with controls for Master Volume / Balance / Vintage Tone Control (P/P) / Treble and Bass...
Varytec VR-260 Video Ring Light LED BiLight with integrated rechargeable battery; perfect video and photo ring light with adjustable color temperature and countless mounting possibilities for tripods, mobile devices and cameras. Integrated rechargeable battery with USB power output to charge...
XAOC Devices Sarajewo; Eurorack module; Syncable Analog Delay Line; BBD (Bucked Brigade Device) delay with 3 delay taps; delay time: 20ms - 1.5s; separate outputs for 3 delay taps; audio input with level control knob; wet/dry control knob with CV...
We're looking forward to hearing from you and aim to solve any problems as soon as we can.
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Hans-Thomann-Straße 1
96138 Burgebrach
Germany