Service Centre and Specialist Workshops
Within the 30-Day Money-Back Guarantee faulty items are immediately – if available – replaced with a new item. This saves you from long waiting times for repairs and from having to do without your equipment Today, no less than 154 employees work in our service workshops. Of course we could just let the distributors and manufacturers take care of service and repair jobs and have just one single guy organize return shipments, but we want to offer qualified service to our customers, and we know that we can handle repairs more cost efficiently in house than any external service point could do.
Specialist department
Electronic workshop
In our electronics workshop, trained employees - including some master technicians - take care of the repair and service of electronic equipment.
Loudspeaker workshop
In 1997 Thomann was the first retailer of musical equipment in Germany to open its own service workshop for loudspeakers, cabinet manufacturing, and reconing. We have an excellent supply of all kinds of parts from all the renowned manufacturers, which allows our specialists to overhaul almost any PA system within one week.
Guitar workshop
Since we check up and adjust each guitar individually prior to shipment, we have no less than three guitar workshops at Thomann. Two at our shipping department and one in the actual store.
Piano workshop
Several trained piano builders work in our piano gallery in order to ensure optimal after sales service and care for your instrument.
Strings workshop
String instruments are serviced and repaired in our own in-house workshop. Each instrument is checked and adjusted here prior to shipping to suit your playing style.
Wind instruments workshop
Our brass & woodwind workshop takes care of service and the repair of every kind of brass and reed instrument. Exquisite instruments, too, are in good hands with our three brass and woodwind instrument builders.Customer Service
Native Instruments Maschine Mikro MK3
Native Instruments Maschine Mic MK3Groove Production Studio contains USB Controller and Maschine Software;, 16 highly-sensitive back-lit pads with velocity and after-touch; Dual-Touch Smart Strip; Encoder; VST and Audio Unit Host;, built-in effects section; import of samples, REX2 files and MPC...
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Electro Harmonix Triangle Big Muff Fuzz
Effects Pedal Fuzz, Reissue of the original Version 1 Big Muffs from 1969, Creamy, violin-like sustain, Controls: Sustain, Volume, Tone, LED: Effect On / Off, Footswitch: Effect Bypass, Connections: input (6.3 mm jack), Output (6.3 mm jack), Power supply...
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ESP LTD EC-256FM STAQMB
Electric Guitar Model exclusively available from Thomann, Body: Mahogany, Top: Flamed maple, 3-Piece set neck: Mahogany, Fretboard: Jatoba, Fretboard radius: 350 mm, Neck profile: Thin U, Scale: 629 mm (24.75"), Nut width: 42 mm, 22 XJ Frets, Pickups: ESP...
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Victory Amplifiers V4 The Countess Preamp
Victory Amplifiers V4 The Countess Preamp; effects pedal; clean and overdrive sounds based on V30 The Countess amplifier, developed with Guthrie Govan, all tube signal path with 1 x EC900 and 3 x CV4014 tubes, two channels, use it as...
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Boss VE-500 Vocal Performer
Vocal Multi-Effects Stompbox Especially suitable for singing guitarists, Automatic adjustment of harmonies and pitch based on newly developed BOSS algorithms for gapless tracking and a natural sound, Extensive effect selection, specially adapted to vocals, Enhance section for the basic...
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Fun Generation SePar Hex LED RGBAW UV IR
6-in-1 LED Flat Par 5 Powerful Hexa-Colour LEDs in the colours red, green, blue, amber, white and ultraviolet, Very bright beam with compact dimensions, The flexible mounting options make it ideal for mobile DJs, entertainers and clubs, Rubber feet...
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Roland TD-1DMK V-Drum Set
E-Drum Set Entry-level model into the world of Roland V-Drums, TD-1 Drum module with 15 drum kits, 15 Songs, 10 Coaching functions, Metronome, 3.5mm Stereo Jack Mix In, 3.5 mm Stereo jack headphone and line output, USB for MIDI...
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iZotope Spire Studio
iZotope Spire Studio; mobile recording studio with battery operation; built-in microphone enables studio quality recordings; battery operation allows mobile recording for at least 4 hours; automatic level optimization at the push of a button prevents distorted recordings; up to 8...
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Airturn BT200S-2
Airturn BT200S-2; wireless foot switch MIDI-Controller, Page turner, Media- and Light-Controller wit Bluetooth 4; send MIDI Commands, MIDI Notes, Parameter Changes and Keyboard Commands; Auto-Repeat; two programmable steel switches; seven modes; two pairing Methods: open pairing for up to 8...
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Avantone CLA-10
Avantone CLA-10; passive Nearfield Monitors; Designed in conjunction with Chris Lord Alge; two-way Monitors; 18 cm Woofer, 3.5 cm soft dome; Frequency Response: 60 Hz - 20 kHz; Power Capacity: Program 60 W, max. 120 W / 8 Ohms; Sensitivity:...
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Native Instruments Komplete 12
Plugin Bundle Comprising software instruments and sample libraries from Native Instruments, Contains a total of 45 instruments and effects, such as shape, replica, strummed acoustic guitar, Una Corda, Discovery Series "India", Reactor 6 including Block, Kinetic Metal, Contact 6,...
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Fender SQ Affinity Strat Pack HSS BSB
Electric GuitarSQ Affinity Strat Electric Guitar Body: Poplar, Neck: Maple, Fretboard: Indian Laurel, 21 Medium jumbo frets, Nut width: 40,9 mm (1.61"), Scale: 648 mm (25.5"), Pickups: HSS humbucker (bridge) and 2 single coils, 6-Saddle Vintage-Style...
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We're looking forward to hearing from you and aim to solve any problems as soon as we can.