Service Centre and Specialist Workshops
Within the 30-Day Money-Back Guarantee period faulty items are immediately – if available – replaced with a new item. This saves you from long waiting times for repairs and from having to make do without your gear. Today, no less than 190 employees work in our service workshops. Of course, we could just let the distributors and manufacturers take care of service and repair jobs and just have one guy organising return shipments, but we want to offer a skilled and qualified service facility to our customers, and we know that we can handle repairs more cost efficiently and quickly in house than any external service centre could do.
Specialist Departments
Electronics workshop
In our electronics workshop, trained employees - including some master technicians - take care of the repair and service of electronic equipment.
Loudspeaker workshop
In 1997 Thomann was the first retailer of musical equipment in Germany to open its own workshop for cabinet manufacturing,reconing, and repairing loudspeakers. We have a huge stock of parts from all the renowned manufacturers, which allows our specialists to overhaul almost any PA system within one week.
Guitar workshop
Because we check and adjust each of our own brand guitars before shipping, we have no less than three guitar workshops at Thomann - two inside our shipping department, and one in the store itself.
Piano workshop
Several trained piano builders work in our Piano Department to ensure great after-sales service and care for your instrument.
Strings workshop
String instruments are serviced and repaired in our in-house workshop. Each instrument is checked and adjusted prior to shipping to suit your playing style. It’s also where we check and adjust our own Thomann brand instruments before shipping.
Wind instruments workshop
Our brass and woodwind workshop takes care of the service and repair of every kind of brass and reed instrument. Even the most exquisite instruments are in good hands with our three brass and woodwind instrument builders.Customer Service
Line6 Relay G10TII Transmiiter, 2,4 GHz plug and play Wireless transmitter for Relay G10 systems or Spider V series from Spider V 60, with internal receiver, audio frequency range 10 - 20.000 Hz, automic frequency setup, 118 dB SPL max.,…
Effects Pedal Stereo reverb, With spring-, plate- and vintage digital effects, True or buffered bypass, Presets can be stored, Additional effects available to download, Live/Preset mode, Dual processor UAFX engine, 2 Inputs: 6.3 mm jack (input 2 for stereo…
Arturia Pigments 3 (ESD); virtual synthesizer; four sound engines with variable sound sources; Harmonic Engine with up to 512 partials; Wavetable Engine with a total of 164 wavetables; Utility Engine with sub-oscillator and two noise sample layers; Jup-8 V4 low-pass…
Roli Lumi 1 Snapcase Black; sturdy and magnetic cover around the LUMI Keys for a slim and seamless fit; protects the LUMI Keys during transport and storage; easily folds into a stand for mobile devices; dimensions (W x D x…
Analog synthesizer Paraphonic analog synthesizer with step sequencer, arpeggiator and effects section, Three wave morphing oscillators with PWM, sync, frequency and ring modulation, dual state variable filter with 24 modes, amplifier, Original OTA filter from the UNO Synth as…
Alesis Harmony 61 MKII Keyboard with 61 piano style keys, 300 sounds, 300 rhythms and 40 demo songs, speakers, headphone output 3,5 mm, powered via batteries (6x AA not included!), incl. skoove 3 month premium online lessions, dimensions: 948 x…
Harley Benton TableAmp V2 BlueTooth, compact amplifier with great features for play-along and sing-along with streamed music using the integrated Bluetooth feature, ideal for acoustic guitar, ukulele, electric guitar, vocals and music, 30 watt RMS, 1x 5" bass woofer +…
Electric Guitar Zach Myers (The Fairwell) Signature Model, Construction: Semi-Hollow, Body: Mahogany, Top: Flamed maple, Neck: Mahogany, Fretboard: Rosewood, Birds fretboard inlays, Neck profile: Wide Fat, Body, neck and headstock binding, Scale length: 622 mm, 22 Frets, Pickups: 2…
Solid State Logic 500-Series SiX Channel; Channel Strip; with SuperAnalogue mic preamp and 5-way LED indicator; +48V phantom power; with phase and HPF switches; separate instrument/line input on front panel with Hi-Z switch (1MO); switchable 2-band EQ with bell and…
Lewitt LCT 140 Air Matched Pair - 2 matched small diaphragm condenser microphones, polar pattern: cardioid, frequency range: 20 Hz - 20 kHz, sensitivity: 14.6 mV/Pa, -36.7 dBV/P, max. SPL: 135 dB, low-cut: 80 Hz (12 dB/oct), pad switch: -12dB,…
Rode VideoMic Me-C; condenser directional microphone; suitable for Android devices with USB-C connector; integrated USB type-C plug; 1/2" condenser capsule; polar pattern: cardioid; front pickup angle: 90°; sturdy aluminium housing with ceramic coating; built-in microphone preamplifier with DA converter (24Bit…
Line6 Pod GO Wireless; Multi Effects Pedal for Electric Guitar; over 300 effects and models from Helix, M-Series and Legacy products, up to 6 simultaneous amp, cab, and effects models including a looper and a speaker cabinet simulation (Third-Party IR…
We're looking forward to hearing from you and aim to solve any problems as soon as we can.
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Hans-Thomann-Straße 1
96138 Burgebrach
Germany