Service Centre and Specialist Workshops
Within the 30-Day Money-Back Guarantee faulty items are immediately – if available – replaced with a new item. This saves you from long waiting times for repairs and from having to do without your equipment Today, no less than 150 employees work in our service workshops. Of course we could just let the distributors and manufacturers take care of service and repair jobs and have just one single guy organize return shipments, but we want to offer qualified service to our customers, and we know that we can handle repairs more cost efficiently in house than any external service point could do.
Specialist department
Electronic workshop
In our electronics workshop, trained employees - including some master technicians - take care of the repair and service of electronic equipment.
Loudspeaker workshop
In 1997 Thomann was the first retailer of musical equipment in Germany to open its own service workshop for loudspeakers, cabinet manufacturing, and reconing. We have an excellent supply of all kinds of parts from all the renowned manufacturers, which allows our specialists to overhaul almost any PA system within one week.
Guitar workshop
Since we check up and adjust each guitar individually prior to shipment, we have no less than three guitar workshops at Thomann. Two at our shipping department and one in the actual store.
Piano workshop
Several trained piano builders work in our piano gallery in order to ensure optimal after sales service and care for your instrument.
Strings workshop
String instruments are serviced and repaired in our own in-house workshop. Each instrument is checked and adjusted here prior to shipping to suit your playing style.
Wind instruments workshop
Our brass & woodwind workshop takes care of service and the repair of every kind of brass and reed instrument. Exquisite instruments, too, are in good hands with our three brass and woodwind instrument builders.Customer Service
Dante AVIO Analog Input Adapter 2x0
Dante AVIO Analog Input Adapter 2x0; converts analog audio line signals to feed any Dante-connected system; 96 kHz / 24 Bit; fully-functional Dante interface; adjustable signal levels: +24dBu / +4dBu / 0dBu/ 0dBV /-10dBV (through Dante Controller); frequency Response: 20Hz...
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Electro Harmonix Oceans 11 Reverb
Electro Harmonix Oceans 11 Reverb, effects pedal, 11 different reverb types: HALL, SPRING, PLATE, REVRS, ECHO, TREM, MOD, DYNA, AUTO-INF, SHIM and POLY, Tails switch: Select whether the reverb fades out naturally or stops immediately when the pedal is switched...
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Gibson Les Paul M2 Citron Green
Electric Guitar Poplar body, Maple neck, Rosewood fretboard (Dalbergia latifolia), Slim Taper neck profile - .800"-. 875", 22 Frets, Pickups: 2 Gibson Pro-Bucker humbuckers, Volume and tone controls, 1 Toggle switch, Chrome hardware, Wraparound bridge, Mini Button machine heads,...
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C.Giant LP-6210C Black
Keyboard 61 Keys with touch dynamics, 162 Sounds, 200 Rhythms, 61 Percussion effects, 50 Demo songs, Fill-in, sync and rhythms variations, Split function, Chord, Recording, Pitch bend wheel, Microphone input, Line out sockets, Headphone output, Sustain pedal connection, USB...
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Vic Firth SIH2
Vic Firth SIH2 isolation headphones, (reduces overall noise levels by 25 dB). successor of the legendary Vic Firth SIH-1 headphones, features redesigned larger driver in the ear cups that deliver a more powerful low end, cleaner mids and clear highs...
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Steinberg UR-RT2
4x 2 USB 2.0 Audio Interface Up to 24-bit/192 kHz, 2 Class-A D-PRE microphone preamps with + 48 V phantom power, Rupert Neve Designs transformer switchable on each front input channel, 2 Analog XLR/jack combo inputs plus 2 line...
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Roland TM-6 Pro Drum Trigger Module
Trigger Module For acoustic drummers who want to extend the sound possibilities of their drums with electronic sounds, 500 one-shot sounds, 268 V-Drum sounds, 80 Drum kits, SDHC card slot for importing your own samples, 6x 6.3 mm stereo...
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Stairville Wild Wash Pro 648 LED RGB DMX
Multi-Functional LED Spotlight with 4 Effects in One DeviceWith its SMD LED equipment, the Wild Wash series is a magic box for events and shows of all kinds. Whether on small to large stages, in clubs of all sizes, exhibitions,...
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Harley Benton PB-50 LH FR Vintage Series
Electric Bass Left hand model, Basswood body, Screwed Canadian maple neck, Fretboard: Maple, Dot fretboard inlays, Neck profile: C, 20 Frets, Scale: 864 mm, Nut width: 42 mm, Dual action truss rod, Pickup: Roswell VTN4 Vista Alnico-5 Vintage PB...
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Dante AVIO AES3 IO Adapter 2x2
Y Adapter Transmits two channels each from AES3 to a Dante network and vice versa, RJ45 Metal plug with built-in LEDs, 1 XLR male output, 1 XLR female input, 96 kHz / 24 bit, Robust housing for day-to-day tasks...
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Fender SQ J.Mascis Jazzmaster 2018
Electric Guitar J.Mascis (Dinosaur Jr.) Artist Model, Body: Basswood, Neck: Maple, Fretboard: Indian Laurel, Neck profile: C, 21 Jumbo frets, Nut width: 42.5 mm, Scale: 648 mm, Pickups: 2 Jazzmaster single coils, Adjusto-Matic bridge with vintage style floating tremolo,...
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Ampeg Opto Comp Compressor
Effects pedal Analog bass compressor, Controllers for compression, release and output levels, True bypass, Power supply with 9 V battery or 9 V power supply (both not included, suitable battery available under Art. 132579 , suitable power supply under...
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We're looking forward to hearing from you and aim to solve any problems as soon as we can.