Service Centre and Specialist Workshops
Within the 30-Day Money-Back Guarantee period faulty items are immediately – if available – replaced with a new item. This saves you from long waiting times for repairs and from having to make do without your gear. Today, no less than 192 employees work in our service workshops. Of course, we could just let the distributors and manufacturers take care of service and repair jobs and just have one guy organising return shipments, but we want to offer a skilled and qualified service facility to our customers, and we know that we can handle repairs more cost efficiently and quickly in house than any external service centre could do.
Specialist Departments
Electronics workshop
In our electronics workshop, trained employees - including some master technicians - take care of the repair and service of electronic equipment.
Loudspeaker workshop
In 1997 Thomann was the first retailer of musical equipment in Germany to open its own workshop for cabinet manufacturing,reconing, and repairing loudspeakers. We have a huge stock of parts from all the renowned manufacturers, which allows our specialists to overhaul almost any PA system within one week.
Guitar workshop
Because we check and adjust each of our own brand guitars before shipping, we have no less than three guitar workshops at Thomann - two inside our shipping department, and one in the store itself.
Piano workshop
Several trained piano builders work in our Piano Department to ensure great after-sales service and care for your instrument.
Strings workshop
String instruments are serviced and repaired in our in-house workshop. Each instrument is checked and adjusted prior to shipping to suit your playing style. It’s also where we check and adjust our own Thomann brand instruments before shipping.
Wind instruments workshop
Our brass and woodwind workshop takes care of the service and repair of every kind of brass and reed instrument. Even the most exquisite instruments are in good hands with our three brass and woodwind instrument builders.Customer Service
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DSM & Humboldt Simplifier Deluxe Amp/Cab Simulator; Effects Pedal for Electric Guitar; Pre-Amp, Power-Amp and Cab-Simulator; all Analog 0 Watt Dual Channel Amp, with Cab Simulator, multistage Reverb, and versatile connectivity options; All, in an extremely small format; 2 Studio…
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XAOC Devices Moskawa II; Eurorack module; 8 Step Rotosequencer; 8 steps, each with CV control knob and on/off button; for each step programmable functions like slew (portamento), slew probability, gate/trigger probability; up to 8 gate/trigger pattern programmable for each step;…
Casio CT-S1WE Keyboard with Piano-Look - 61 touch-responsive keys, 64-note polyphony, AiX Sound Source, 61 sounds, Reverb, Chorus, Delay, DSP, Master EQ, Volume Sync EQ, connection to free Chordana Play For Keyboard App, Midi, transpose, metronome, midi record, headphone/line stereo…
Fender Squier Affinity Telecaster Lake Placid Blue; Telecaster Electric Guitar; Affinity Series; Body: Poplar; Neck: Maple; Fingerboard: Laurel; Neck Mount: Bolt-On; Neck Shape: C; Inlays: Pearloid Dots; 21 Medium Jumbo Frets; Nut: synthetic Bone; Nut Width: 42 mm (1,65"); Scale:…
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Zhiyun Smooth Q3 Gimbal; professional 3-axis stabiliser for smartphones; integrated fill light with three brightness levels; gesture control and Smart Following for automated tracking of people in the field of view; panorama mode with "Magic Clone" function; ZY Cami app…
Blue Microphones Snowball iCE USB Black; Plug 'n Play USB microphone for recording and podcasting; USB condenser microphone; polar pattern: cardioid; perfect for vocal and music recordings as well as podcasts; frequency response: 40 Hz - 18 kHz; sample rate:…
Behringer MIC300 Tube Ultragain; 1-channel tube preamp for Mic and Instrument; hand-selected 12AX7 tube; built-in limiter; 20dB pad; phase reverse switch; +48V phantom power; gain and output volume controls; LED meter; connections: XLR Mic-Input, Instrument-Input 6.3 mm jack balanced, XLR…
XAOC Devices Ostankino II; Eurorack Modul; expander for Moskwa II sequencer (item 521036); expands Moskwa II with CV inputs for Random Play, Slew, Probability, Transpose, Range, Clock Rate, First Step, Last Step; oputput for the internal clock signal; individual gate…
Casio CT-S1RD Keyboard with Piano-Look - 61 touch-responsive keys, 64-note polyphony, AiX Sound Source, 61 sounds, Reverb, Chorus, Delay, DSP, Master EQ, Volume Sync EQ, connection to free Chordana Play For Keyboard App, Midi, transpose, metronome, midi record, headphone/line stereo…
We're looking forward to hearing from you and aim to solve any problems as soon as we can.
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Hans-Thomann-Straße 1
96138 Burgebrach
Germany