Repair Service

In our new Service Centre, you can have your instruments serviced and broken equipment repaired.

Within the 30-Day Money-Back Guarantee period faulty items are immediately – if available – replaced with a new item. This saves you from long waiting times for repairs and from having to make do without your gear. We have 170 employees working in the specialist service centres and fully equipped workshops to offer you the best possible service.

In addition to this we carry out the repairs under the manufacturer's warranty via the authorised service partners. We ensure that the repairs are processed and returned to you as quickly as possible.

Electronics workshop

In our electronics workshop, trained employees - including some master technicians - take care of the repair and service of electronic equipment.

Loudspeaker workshop

In 1997 Thomann was the first retailer of musical equipment in Germany to open its own workshop for cabinet manufacturing,reconing, and repairing loudspeakers. We have a huge stock of parts from all the renowned manufacturers, which allows our specialists to overhaul almost any PA system within one week.

Guitar workshop

Because we check and adjust each of our own brand guitars before shipping, we have no less than three guitar workshops at Thomann - two inside our shipping department, and one in the store itself.

Piano workshop

Several trained piano builders work in our Piano Department to ensure great after-sales service and care for your instrument.

Strings workshop

String instruments are serviced and repaired in our in-house workshop. Each instrument is checked and adjusted prior to shipping to suit your playing style. It’s also where we check and adjust our own Thomann brand instruments before shipping.

Wind instruments workshop

Our brass and woodwind workshop takes care of the service and repair of every kind of brass and reed instrument. Even the most exquisite instruments are in good hands with our three brass and woodwind instrument builders.