Service Centre and Specialist Workshops
Within the 30-Day Money-Back Guarantee faulty items are immediately – if available – replaced with a new item. This saves you from long waiting times for repairs and from having to do without your equipment Today, no less than employees work in our service workshops. Of course we could just let the distributors and manufacturers take care of service and repair jobs and have just one single guy organize return shipments, but we want to offer qualified service to our customers, and we know that we can handle repairs more cost efficiently in house than any external service point could do.
Specialist department
Electronic workshop
In our electronics workshop, trained employees - including some master technicians - take care of the repair and service of electronic equipment.
Loudspeaker workshop
In 1997 Thomann was the first retailer of musical equipment in Germany to open its own service workshop for loudspeakers, cabinet manufacturing, and reconing. We have an excellent supply of all kinds of parts from all the renowned manufacturers, which allows our specialists to overhaul almost any PA system within one week.
Guitar workshop
Since we check up and adjust each guitar individually prior to shipment, we have no less than three guitar workshops at Thomann. Two at our shipping department and one in the actual store.
Piano workshop
Several trained piano builders work in our piano gallery in order to ensure optimal after sales service and care for your instrument.
Strings workshop
String instruments are serviced and repaired in our own in-house workshop. Each instrument is checked and adjusted here prior to shipping to suit your playing style.
Wind instruments workshop
Our brass & woodwind workshop takes care of service and the repair of every kind of brass and reed instrument. Exquisite instruments, too, are in good hands with our three brass and woodwind instrument builders.Customer Service
Steinberg Cubase Pro 10
Audio MIDI Sequencer (DAW) 32 Bit integer and 64 bit float, Unlimited number of simultaneously usable audio and MIDI tracks, Supports up to 256 physical inputs and outputs, 5.1 surround support, Score Editor, Key Editor, Drum Editor, Sample Editor,...
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Sony WH-1000XM3 Black
Noise Canceling Headphones Wireless via Bluetooth (LDAC), Closed, Circumaural, 40 mm driver - dome (copper voice coil), Frequency response: 4-40000 Hz, Sound pressure level: 104 dB / mW, Impedance: 47 ohms, High-quality audio streaming with LDAC, Touch operation on...
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Steinberg Cubase Pro 10 EDU
Educational Version ATTENTION! This software version can only be purchased under certain conditions defined by the manufacturer! Please make note of our terms and conditions for buying educational software under "Downloads" at the bottom of...
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the t.mix 201-USB Play
2 Channel DJ Mixer with USB / SD / Bluetooth Player 2 Stereo inputs: phono / line / MP3, 1 Microphone input with talkover: 6.3 mm Jack, Headphone output: 6.3 mm Stereo jack, Master Out: XLR / RCA, Rec...
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EarLabs dBud
Ear Protection With variable attenuation: -15 dB / -30 dB, Exchangeable ear-molds for optimal wearing comfort, Completely mechanical, Elastic connecting band, Compact storage box, Magnetic inlays make it difficult to lose, Colour: Black, Includes 3 sets of ear tips...
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Akai MPK mini Limited Black
Compact USB / MIDI Pad and Keyboard Controller Special edition of the MPK mini MKII in black, 25 Synth-action keys, 4-Way joystick for dynamic pitch / modulation control, 8 MPC pads with note repeat, Arpeggiator, 8 Assignable controls for...
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Singular Sound BeatBuddy Mini 2
Effects Pedal Drum accompaniment in pedal form, The beat can be controlled live while playing with the footswitch, No programming required, 9 Drum sets, 24 Genres, 200+ Styles, Several time signatures, Non-quantized beat recordings by professional drummers provide original...
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Korg PA-1000 Musikant SD Dongle
Micro SD Card For Korg PA-1000 Musikant, To activate the Musikant software, the associated software installation package must be downloaded via Korg, German version, 240 Styles, 250 Keyboard sets, 244 Sounds, 31 Drum kits, 266 Pads, 400 Songbook files,...
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Airturn Duo 200
Wireless Bluetooth Controller with 2 ATFS-2 Pedals and Pedal Board Can be used as a page turner to flip through digital content, For teleprompter apps, As remote control for iTunes (supports all iOS devices as well as PC and...
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IsoAcoustics ISO-200Sub
IsoAcoustics ISO-200Sub; speaker stand for subwoofers - raise speaker by 125 mm; substantially improves both tightness and depth of bass by acoustically decoupling the speaker from it's surroundings; Dimensions: 200 x 250 mm; max. load of 34 kg; Price per...
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EQ Acoustics Spectrum 2 L5 Tile Ice Grey
Acoustic Absorber Material of the absorber's core: 100% polyester with textile cover, Very robust, Non-allergenic and doesn't contain irritants, Odour-free, Good efficiency in the medium and high frequency ranges, Wall and ceiling mounting is possible with the Flexi-system (hook...
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Hughes&Kettner BlackSpirit 200
Guitar Amp Head The secret behind the sound of the BlackSpirit 200 is the completely new technology developed especially for sound production: Bionic Tone Generating. Here the complex dynamic processes of classic tube circuitry has been reproduced and optimised...
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We're looking forward to hearing from you and aim to solve any problems as soon as we can.