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- Thomann is the largest online and mail order retailer for musical instruments, light and sound equipment worldwide, having about 10m customers in 120 countries and 80,000 products on offer. We are musicians ourselves and share your passion for making it. As a company, we have a single objective: making you, our customer, happy.
  
  +49(0)9546 9223-55
  
  international@thomann.de
- We have a wide variety of pages giving information and enabling you to contact us before and after your purchase. Alternatively, please feel free to use our accounts on social media such as Facebook or Twitter to get in touch.
  
  +49(0)9456 9223-55
  
  international@thomann.de
- Most members of our service staff are musicians themselves, which puts them in the perfect position to help you with everything from your choice of instruments to maintenance and repair issues.
  
  +49(0)9546 9223-476
  
  sc.cc@thomann.de
- Our expert departments and workshops allow us to offer you professional advice and rapid maintenance and repair services. This also affects the price - to our customers' benefit, of course.
  
  +49(0)9546 9223-476
  
  sc.cc@thomann.de
- Apart from the shop, you can discover a wide variety of additional things - forums, apps, blogs, and much more. Always with customised added value for musicians.
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Postal Address

Thomann GmbH
Treppendorf
Hans-Thomann-Straße 1
96138, Burgebrach, Germany

Service Centre and Specialist Workshops

In our new Service Centre, you can have your instruments serviced and broken equipment repaired.

Within the 30-Day Money-Back Guarantee period faulty items are immediately – if available – replaced with a new item. This saves you from long waiting times for repairs and from having to make do without your gear. Today, no less than 186 employees work in our service workshops. Of course, we could just let the distributors and manufacturers take care of service and repair jobs and just have one guy organising return shipments, but we want to offer a skilled and qualified service facility to our customers, and we know that we can handle repairs more cost efficiently and quickly in house than any external service centre could do.

Specialist Departments

Electronics workshop

In our electronics workshop, trained employees - including some master technicians - take care of the repair and service of electronic equipment.

Loudspeaker workshop

In 1997 Thomann was the first retailer of musical equipment in Germany to open its own workshop for cabinet manufacturing,reconing, and repairing loudspeakers. We have a huge stock of parts from all the renowned manufacturers, which allows our specialists to overhaul almost any PA system within one week.

Guitar workshop

Because we check and adjust each of our own brand guitars before shipping, we have no less than three guitar workshops at Thomann - two inside our shipping department, and one in the store itself.

Piano workshop

Several trained piano builders work in our Piano Department to ensure great after-sales service and care for your instrument.

Strings workshop

String instruments are serviced and repaired in our in-house workshop. Each instrument is checked and adjusted prior to shipping to suit your playing style. It’s also where we check and adjust our own Thomann brand instruments before shipping.

Wind instruments workshop

Our brass and woodwind workshop takes care of the service and repair of every kind of brass and reed instrument. Even the most exquisite instruments are in good hands with our three brass and woodwind instrument builders.

Customer Service

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