Service Centre and Specialist Workshops
Within the 30-Day Money-Back Guarantee period faulty items are immediately – if available – replaced with a new item. This saves you from long waiting times for repairs and from having to make do without your gear. Today, no less than 191 employees work in our service workshops. Of course, we could just let the distributors and manufacturers take care of service and repair jobs and just have one guy organising return shipments, but we want to offer a skilled and qualified service facility to our customers, and we know that we can handle repairs more cost efficiently and quickly in house than any external service centre could do.
Specialist Departments
Electronics workshop
In our electronics workshop, trained employees - including some master technicians - take care of the repair and service of electronic equipment.
Loudspeaker workshop
In 1997 Thomann was the first retailer of musical equipment in Germany to open its own workshop for cabinet manufacturing,reconing, and repairing loudspeakers. We have a huge stock of parts from all the renowned manufacturers, which allows our specialists to overhaul almost any PA system within one week.
Guitar workshop
Because we check and adjust each of our own brand guitars before shipping, we have no less than three guitar workshops at Thomann - two inside our shipping department, and one in the store itself.
Piano workshop
Several trained piano builders work in our Piano Department to ensure great after-sales service and care for your instrument.
Strings workshop
String instruments are serviced and repaired in our in-house workshop. Each instrument is checked and adjusted prior to shipping to suit your playing style. It’s also where we check and adjust our own Thomann brand instruments before shipping.
Wind instruments workshop
Our brass and woodwind workshop takes care of the service and repair of every kind of brass and reed instrument. Even the most exquisite instruments are in good hands with our three brass and woodwind instrument builders.Customer Service
USB-C Audio Interface 24 bit / 44.1 - 96 kHz, ADC dynamic range: 121 dB, DAC dynamic range: 126 dB, @Class A Audient console microphone preamplifier, Mic Gain 58 dB,
iZotope Spire Studio 2nd Generation; mobile recording studio with lithium-ion battery (up to 4 hours runtime); 2 tracks can be recorded simultaneously; up to 8 tracks per project can be played back; recording format: 24-bit / 48 kHz; up to…
Otamatone Neo, Electronic sound toy / synthesizer, standard size, selection of various sounds via new studio smart phone app, cross link of smart phone and Otamatone via cable, power plug for external power supply, stereo headphone jack, volume adjustable, playing…
Electro Harmonix Ripped Speaker Fuzz; Effects Pedal for Electric Guitar & Bass; low Fuzz settings emulate Vintage Lo-Fi Distortion Sounds created by a Razor Blade applied to a Speaker Cone, a loose Tube or a faulty channel on a Recording…
Meinl Didgeridoo Stand, TMDDGS, material: aluminum, two leg version, soft padding with protective rubber straps, hight, angle and depth adjustable
Hercules DJ Control Inpulse 500 Gold LE; Limited edition with golden highlights; limited to 1000 pieces worldwide; number engraved on console; All-in-one-DJ-Controller; controls per desk: 1x filter-control, 3 x equalizer-control, 1 x Gain control, 1 x volume control, 1 x…
Endorphin.es Ground Control; Eurorack module; performance sequencer; 24-pads keyboard for realtime programming; USB-B port and MIDI in/out for using external MIDI devices and DAW integration; 3 melodic tracks with CV/Gate outputs; 8 drum tracks with trigger outputs; 24 pattern per…
Sonarworks SoundID Reference for Headphones EDU (ESD); headphone calibration plugin; Educational version: requires proof of eligibility; adjusts the frequency response to get a flat and neutral sounding headphone; enables a more precise evaluation of recordings and mixes when using an…
Blackmagic Design Pocket Cinema Camera Pro EVF; Viewfinder fits Pocket Cinema Camera 6K Pro; Viewfinder with internal proximity sensor, 4-piece glass diopter, built-in status info display and digital test chart; Video and power connections: via Pocket Cinema Camera 6K Pro…
Podcasting Recorder Four microphone inputs (XLR, P48V phantom power switchable), Four headphone outputs with individual volume controls (3.5mm stereo jack), Gain control and mute button per input, Mix minus function for automatic feedback suppression for incoming calls, Connection of…
Enforcement Pedal Stereo modulation, With chorus, flanger and tremolo effects, True or Buffered Bypass, Preset storable, Additional effects downloadable, Live / Preset mode, Dual processor UAFX Engine, 2 Inputs: 6.3 mm pawl (input 2 for stereo connection), 2 Outputs:…
Otamatone Neo, Electronic sound toy / synthesizer, standard size, selection of various sounds via new studio smart phone app, cross link of smart phone and Otamatone via cable, power plug for external power supply, stereo headphone jack, volume adjustable, playing…
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Hans-Thomann-Straße 1
96138 Burgebrach
Germany