Service Centre and Specialist Workshops
Within the 30-Day Money-Back Guarantee faulty items are immediately – if available – replaced with a new item. This saves you from long waiting times for repairs and from having to do without your equipment Today, no less than employees work in our service workshops. Of course we could just let the distributors and manufacturers take care of service and repair jobs and have just one single guy organize return shipments, but we want to offer qualified service to our customers, and we know that we can handle repairs more cost efficiently in house than any external service point could do.
Specialist department
Electronic workshop
In our electronics workshop, trained employees - including some master technicians - take care of the repair and service of electronic equipment.
Loudspeaker workshop
In 1997 Thomann was the first retailer of musical equipment in Germany to open its own service workshop for loudspeakers, cabinet manufacturing, and reconing. We have an excellent supply of all kinds of parts from all the renowned manufacturers, which allows our specialists to overhaul almost any PA system within one week.
Guitar workshop
Since we check up and adjust each guitar individually prior to shipment, we have no less than three guitar workshops at Thomann. Two at our shipping department and one in the actual store.
Piano workshop
Several trained piano builders work in our piano gallery in order to ensure optimal after sales service and care for your instrument.
Strings workshop
String instruments are serviced and repaired in our own in-house workshop. Each instrument is checked and adjusted here prior to shipping to suit your playing style.
Wind instruments workshop
Our brass & woodwind workshop takes care of service and the repair of every kind of brass and reed instrument. Exquisite instruments, too, are in good hands with our three brass and woodwind instrument builders.Customer Service
Native Instruments Komplete Kontrol M32
Compact Controller Keyboard 32 Touch-sensitive synth-action mini-keys, Two touch strips for pitch and modulation, Eight touch-sensitive dials, OLED display, 4D push encoder, Smart Play, Machine integration, Control of Logic ProX, Ableton Live, Garage Band, Cubase and Nuendo, Power via...
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Erica Synths Plasma Drive
Eurorack module Distortion Module with Plasma Technology by Gamechanger Audio, Input Level, Wet / Dry Mix, Voltage and Voltage CV controls, Treble / bass equalizer, EQ bypass switch, Additional overtones via octave up / down switch, CV Inputs for...
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Native Instruments Komplete Audio 2
USB Audio Interface 24-Bit / 192 kHz, 2x Microphone / line inputs (XLR / TRS combo socket), switchable to Hi-Z, 1 Stereo headphone output (6.3 mm jack), 1 Stereo line output (6.3 mm jack), Volume and direct monitoring mix...
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Line6 Relay G10S
2.4 GHz Wireless System for Guitar and Bass Up to 40 m range (with clear view), Digital 24-bit transmission, Robust metal construction, Outputs: XLR (balanced) and 6.3 mm jack socket, Built-in battery, Automatic or manual frequency selection, Power supply...
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ADJ mydmx GO
Light Control With app for DMX lighting control for iPad or Android-Tablet, 256 DMX channels, Compatible with Ableton-Live, DMX via WLAN and USB, Library of more than 15,000 lighting devices, Manual channel control, Calibration of the light position, 21...
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Fender FC-1 Classical Guitar
Classical Guitar Laminated top: Spruce, Tone-bar bracing, Bottom and frames: Linden, Neck: Mahogany, Neck profile: U-Shape, Fretboard and bridge: Walnut, Scale: 650 mm, Nut width: 52 mm, 19 Frets, Original stringing: Fender 100 (Article Nr. 241736 ), Finish: High-gloss,...
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Friedman BE-OD Deluxe Overdrive Ltd.
Effect Pedal for Electric Guitar Clockworks Design Edition exclusively available from Thomann, Overdrive, 2 Channels, Authentic British overdrive sounds based on the legendary "BE-100" tube top section, Controller per channel: Volume, Gain, Bass, Middle, Treble & Presence, Separate tight...
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Chapman Guitars ML1 Modern Midnight Sky V2
Electric Guitar Mahogany body, Top: Flamed maple veneer, Maple neck, Ebony fretboard, Dot fretboard inlays, Fretboard radius: 350 mm, Nut width: 42 mm, 24 Frets, Scale: 648 mm, Pickup system: Chapman Sonorous Zero humbucker, Controls: Master volume and master...
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Orange Pedal Baby 100
Amp Head for Electric Guitar Class A / B solid-state amplifier, 1 Channel, Power: 100 watts, Speaker outputs: 2 x jack, min. Total 8 ohms, Dimensions (W x H x D): 30 x 7.7 x 19.5 cm, Weight: 3.2...
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SanDisk Extreme Pro SDXC 128GB
SanDisk Extreme Pro SDXC 128GB; Secure Digital Card SDXC; Class 10 & UHS Class 3 (U3) rating; Performance/speed: Up to 170 MB/s read speed, up to 90 MB/s write speed; 4K Ultra HD-ready, Built-in write-protect switch prevents accidental data loss;...
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Korg Volca Modular
Semi-Modular Synthesiser Analogue sound generation modeled on the "West Coast Synthesis", Triangle VCO with FM modulator, "Woggle" random generator, Two low-pass gates, Stereo reverb module, Two separate function generators, Splitter / mixer module, Utility module for scaling and invading...
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MXR M 280 Vintage Bass Octave
Sub Octave Bass Effects Pedal Based on classic Sub Octave circuitry, From fat growl to trembling dub tones, Superior tracking, Two independent sub-octave voices, Switchable midrange boost up to +13 dB (400 Hz / 800 Hz), Constant Headroom Technology...
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We're looking forward to hearing from you and aim to solve any problems as soon as we can.
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Hans-Thomann-Straße 1
96138 Burgebrach
Germany