Service Centre and Specialist Workshops
Within the 30-Day Money-Back Guarantee faulty items are immediately – if available – replaced with a new item. This saves you from long waiting times for repairs and from having to do without your equipment Today, no less than 154 employees work in our service workshops. Of course we could just let the distributors and manufacturers take care of service and repair jobs and have just one single guy organize return shipments, but we want to offer qualified service to our customers, and we know that we can handle repairs more cost efficiently in house than any external service point could do.
Specialist department
Electronic workshop
In our electronics workshop, trained employees - including some master technicians - take care of the repair and service of electronic equipment.
Loudspeaker workshop
In 1997 Thomann was the first retailer of musical equipment in Germany to open its own service workshop for loudspeakers, cabinet manufacturing, and reconing. We have an excellent supply of all kinds of parts from all the renowned manufacturers, which allows our specialists to overhaul almost any PA system within one week.
Guitar workshop
Since we check up and adjust each guitar individually prior to shipment, we have no less than three guitar workshops at Thomann. Two at our shipping department and one in the actual store.
Piano workshop
Several trained piano builders work in our piano gallery in order to ensure optimal after sales service and care for your instrument.
Strings workshop
String instruments are serviced and repaired in our own in-house workshop. Each instrument is checked and adjusted here prior to shipping to suit your playing style.
Wind instruments workshop
Our brass & woodwind workshop takes care of service and the repair of every kind of brass and reed instrument. Exquisite instruments, too, are in good hands with our three brass and woodwind instrument builders.Customer Service
Alesis Surge Mesh Kit
E-Drum Set 385 Sounds, 40 kits, 60 songs, Additional input for a fourth tom and a second crash pad, 2 Master outputs 6.3 mm mono jack, Headphone output 3.5 mm stereo jack, Aux input 3.5mm stereo jack, MIDI input...
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Adam T5V
Active Nearfield Monitor Equipped with: 5" woofer and 1.9" U-ART ribbon tweeter, 2x Class-D amplifiers: 50W RMS woofer, 20W RMS tweeter, Frequency range: 45 - 25000 Hz, Crossover frequency: 3 kHz, Maximum input level: 106 dB (1m/pair), Rear bass...
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Subpac M2X
Subpac M2X, Mobile tactile bass system, SubPac adds real depth, connection and enjoyment to whatever you play through it - your music and media comes to life with the added dimension of physical bass. Frequency Response: 1hz-200hz, Wired Input: 3.5mm...
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Roland R-07 black
Portable MP3 / WAV Recorder with Bluetooth Functionality Stereo recordings up to 24 Bit / 96 kHz in WAV format or up to 396 kbps in MP3 format on microSD / SDHC card, Built-in stereo microphone, Integrated hybrid limiter,...
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Yamaha Stagepas 600BT
Mini-PA System with Bluetooth Function Consisting of 2x passive 2-way boxes and 10-channel power mixers, Power mixers and speaker cables can be stored in the boxes for transportation, Successor of the Stagepas 600i, Including 2 speaker cables, each 6...
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Arturia Minibrute 2
Arturia Minibrute 2; analog semi-modular Synthesizer; Combination of classic and modular Synthesizer; 25 note Keyboard with Aftertouch; Brute-Oscillator; Steiner-Parker-Filter; additional Loop-Envelope; linear FM; Hardsync; two free assignable LFOs; integrated Step Sequencer; Arpeggiator; 48 point Patchbay; Pitch- and Modulation Wheel; Connections:...
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Focal Listen Professional
Headphones Closed, Circumaural, Conversion technology for acoustic transparency and dynamics, Impedance: 32 ohms, Sensitivity (@ 1 kHz - / 1 Vrms): 122 dB SPL, THD (THD, @ 1 kHz / 100 dB SPL): 0.3%, Frequency range: 5 Hz to...
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Heritage Audio HA-73 EQ Elite
Heritage Audio HA-73 EQ Elite; 1-Channel Mic-Preamp wit EQ; based on the 1073; hand wound Carnhill Transformers; 3 stage fully discrete class A mic preamp; max. Gain: 80 dB Mic and 50 dB Line; -20 dB Pad; LO-Z switches the...
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Epiphone Richie Faulkner Flying V
Electric Guitar Body and neck: Mahogany, Fretboard: Ebony, Neck profile: Thin C, 22 Jumbo frets, Scale: 628 mm, Pickups: Active EMG 57 (bridge) and EMG 66 (neck) humbucker, Floyd Rose 1000, Grover Rotomatic machine heads, Colour: Black, Incl. Deluxe...
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Fender SQ Affinity P-Bass PJ OWT IL
Electric Bass Affinity series, Body: Alder, Neck: Maple, Fretboard: Indian Laurel, Neck profile: "C", Scale: Long scale, Nut width: 41 mm, 20 Medium jumbo frets, Synthetic bone nut, Pickups: 1 Jazz and 1 Standard Split Precision single coil, 2...
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Focal Shape Twin
Active Near Field Monitor Tweeter with low directivity for flexible listening position, Closed design with two passive membranes for easy installation near the wall, 2.5-Way concept for optimal control of the bass and lower mids, Optimal integration through extensive...
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Yamaha Stagepas 400BT
Mini-PA System Bluetooth Function Consisting of 2x passive 2-way boxes and 8-channel power mixers, Power mixers and speaker cables can be stored in the boxes for transportation, Successor of the Stagepas 400i, Including 2 speaker cables, each 6 m...
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We're looking forward to hearing from you and aim to solve any problems as soon as we can.