Service Centre and Specialist Workshops
Within the 30-Day Money-Back Guarantee period faulty items are immediately – if available – replaced with a new item. This saves you from long waiting times for repairs and from having to make do without your gear. Today, no less than 169 employees work in our service workshops. Of course, we could just let the distributors and manufacturers take care of service and repair jobs and just have one guy organising return shipments, but we want to offer a skilled and qualified service facility to our customers, and we know that we can handle repairs more cost efficiently and quickly in house than any external service centre could do.
Specialist Departments
Electronics workshop
In our electronics workshop, trained employees - including some master technicians - take care of the repair and service of electronic equipment.
Loudspeaker workshop
In 1997 Thomann was the first retailer of musical equipment in Germany to open its own workshop for cabinet manufacturing,reconing, and repairing loudspeakers. We have a huge stock of parts from all the renowned manufacturers, which allows our specialists to overhaul almost any PA system within one week.
Guitar workshop
Because we check and adjust each of our own brand guitars before shipping, we have no less than three guitar workshops at Thomann - two inside our shipping department, and one in the store itself.
Piano workshop
Several trained piano builders work in our Piano Department to ensure great after-sales service and care for your instrument.
Strings workshop
String instruments are serviced and repaired in our in-house workshop. Each instrument is checked and adjusted prior to shipping to suit your playing style.
Wind instruments workshop
Our brass and woodwind workshop takes care of the service and repair of every kind of brass and reed instrument. Even the most exquisite instruments are in good hands with our three brass and woodwind instrument builders.Customer Service
Analogue Synthesiser Dual VCO design based on CEM3340, Sawtooth and pulse waveform for VCO A, Sawtooth, Triangle and Pulse waveform for VCO B, Pulse Width Modulation, Noise generator, 24 dB low-pass filter with resonance, 2 ADSR envelopes for VCF...
Effect Pedal for Electric Guitar & Bass Fuzz, A faithful reproduction of the popular 1973 V2 Violet Ram's Head Big Muff Pi sound, Controls: Volume, Tone, Sustain, True bypass, LED: Effect on, Footswitch: Effect bypass, Input: 6.3 mm jack,...
Modeling combo amp for electric guitar 5 Memory locations, Realistic tube amp sounds and feel, Effects, Bluetooth and USB, New amplifier models for electric guitar and bass, Microphone models for acoustics and flat voicings, 3 Amp modes per amp...
Electric guitar Body: Lime tree, Screwed neck: Maple, Fretboard: Amaranth, DOT fretboard inlays, Neck profile: Modern "C", Fretboard radius: 350 mm, Scale: 648 mm, Nut width: 42 mm, Double-action truss rod, 22 Frets, Pickups: 1 Humbucker (bridge) and 2...
2.4 GHz Wireless System for Guitar 4 Channels, Plug & Play, Ultra-low latency of approx. 5 ms, Built-in 750 mAh lithium battery with up to 6.5 hours life, Maximum range: 30 m, Frequency response: 20-16,0000 Hz, Auto Sleep /...
4-Channel DJ Controller and Audio Interface Sample Rate / Resolution: 24-Bit / 44.1 / 48 kHz, 2 Large 14 cm precision jog wheels, Illuminated jog-wheel rings for visual feedback, including deck selection, 16 RGB pads for triggering hot cues,...
10 x 6 Thunderbolt 3 Audio Interface With UAD-2 DUO processor for almost latency-free recordings via plug-in emulations of classic compressors, EQs, tape machines, microphone preamps and guitar amplifiers, 24 Bit / 192 kHz AD / DA converter, 2...
Toontrack EZX Death Metal (ESD); expansion pack for Toontrack EZ Drummer 2 (item 399369) / Superior Drummer 3 (item 419735); produced and recorded by Mark Lewis at the Sonic Ranch in Tornillo / Texas; contains 2 complete drum sets, optimized...
Meinl Mike Johnston Signature Groove Cowbell, MJGB, vintage steel finish, optimized for using in acoustic drum setups, including 2 magnetic dampers for changing the cowbells decay,
12-Channel mixer 7 Microphone inputs with 3-band EQ, 4 Inserts and 4 one-button compressors, Channels 5-10 have microphone inputs and stereo line inputs, 1x 3.5 mm Stereo jack Line input, 2x4 USB Interface, Built-in GigFX effect unit with 24...
Teenage Engineering PO-137 rick & morty; vocal synthesizer and sampler; integrated microphone for sampling; 120 seconds sampling time; 8 voice characters; 8 effects; parameter lock (2 parameters per sound); 16-step sequencer; 16 patterns; "Lock Tab" write protection for patterns; transpose...
Boss Katana 100 Head MKII, electric guitar head, 100 Watts, 5 amp types: Clean, Crunch, Lead, Brown & Acoustic, newly voiced variations for each, Five independent effects sections (Booster, Mod, FX, Delay, and Reverb), with three selectable variations in each,...
We're looking forward to hearing from you and aim to solve any problems as soon as we can.
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Hans-Thomann-Straße 1
96138 Burgebrach
Germany