Behringer X32 Rack
$1,319
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Decent Budget Workhorse, excellent and diligent customer service
Disabled Old Sound Dude 02.08.2022
The Unit itself has been around for awhile, so most are probably familiar with it.. it's a decent enough unit.. all versions including the rack version meant to be remotely controlled lack an integrated Wifi router, that the more basic XR-18 and such have but this is a much more feature rich unit compared to those but also older designed unit (that could use this update)..

but my main point to leave a review here was to remark on the excellent customer service I received on my international order to the U.S.A.

the main issue with buying internationally can be the import duty on the items (which start on anything above an $800 price point, which is per item not a batch of different items.). I was unaware of this when I placed the order, as I was eager to purchase due to the much lower price compared to shopping locally in the U.S. by several hundred dollars.. shipping was only $56 (and was only a few days in total). as soon as I hit "confirm purchase", my order was immediately put on hold by the international dept of Thomann.. and I received an email informing me of the potential tariffs due to the item being manufactured in China.. (despite my purchasing it from them in Germany) as the cost of the item was over that $800 threshold. they wanted to be sure I was aware that I might be hit with an extra charge, maybe even a substantial one, by the carrier who handled the duties upon it's arrival through customs in the U.S.

I did the needed research and it looked as if the duty might be at most 15% and I told them to go ahead and ship as this was acceptable..

now, the simple diligence in the first hold is appreciated, but somewhat expected by any company worth its salt for customer retention.

but my order was put on hold yet again, and at first I was frustrated because I had already given the go ahead.. at least until I read the email..

because they had actually read my "go ahead" email where I had stated my research found it was probably 15%, which i'd just mentioned in passing conversationally on my way to approval to ship.. and the reply in that second hold email stated a correction to my findings.. that the duty could be as much as 30%! and they wanted to be sure I was aware of that fact before committing..

and I was astounded.. they had gotten the go ahead already.. but they actually took the time to read the email and understand my circumstances.. and fully prioritize my potential well being over their sale. I was truly impressed as that is truly above and beyond the norm these days, and that's how you accrue customer loyalty. I mean, they do have consistently lower prices and that's what drew me here as I am on a budget as I am semi-retired due to disability but due to this, even if an item cost the same or a smidge more, this kind of customer service and diligence is fully worth my money. this is how business should be done. period.

I ended up taking the chance and all fears ended up being unfounded as for whatever reason, brokerage fees and duty only cost an extra $60 and I still saved several hundred dollars compared to if I bought from sweetwater.. it ended up not really being a big issue but what matters most is they really went out of their way to allow me to bow out of the sale due to a possible unforeseen charge wholly out of their hands. TWICE. this was my very first purchase, talk about putting your best foot forward. I have had great customer service before but this truly was above and beyond as usually it's about buttering you up for the sale and dangling carrots.. not willfully potentially sacrificing a sale, after already getting a go ahead to the first "are you sure?". color me impressed.

also, the interaction was very congenial. I made a joke about labeling it as a really expensive pair of socks.. (as I saw textiles are potentially exempt.. silly joke)..

when I made a reply email just to inform them of the results of the import duties.. as part of their reply I got an "Enjoy those socks!" heh. it's silly but just a pleasant exchange to go along with the real diligence looking out for me as a customer at the risk of my abandoning the sale..

This being my only transaction with them so far (and there will be more..) , I just can only hope that this wasn't some fluke or one exceptional employee.. but we will see, I do have confidence tho that this might be the norm.

so, if you are wondering if this is a good site to order from internationally? yes. yes, it is. they took great care of me over and above, so much so that I took the time to write this glowing review, something I rarely do, if ever. just do your research on any item with a ticket price over $800, where it was manufactured.. it's not straightforward to be honest but I ended up pleasantly surprised when expecting the worst.. (I pulled the trigger as even if it ended up being the worst case, all that meant was I was paying the exact same price as I would if I bought locally in the U.S.). Thomann waives the EU export tax (dunno if that's procedural to all exports or something they specifically provide) but beware the import duties.. I thankfully was lucky as it wasn't much (paid to UPS, the shipper). but everything Thomann was personally responsible for, glowing review here all around. very happy with them.
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Very Good For The Price
Dan B 09.02.2022
This is a great quality mixer with a very good price.

Pros: Full digital suite of channel effects & processing (EQ, compressors, delay, verb, etc.), small footprint, control interface on unit if wireless is not working, easy to learn and use software.

Cons: Preamps are good but not great, front control is a bit clunky.

Overall: This is a great little mixer for the price. It has an interface on the front so it can be controlled if there are any Wi-Fi issues. The back only has 16 XLR channels so you will need to buy a digital snake to realize the entire 32 channels but that is probably also a way to keep the cost at such a level. The preamps seem to me to be better than the standard Behringer pre-amps and may be slightly better than what one would expect for the price. The interface software is pretty easy to learn and gives you a full suite of effects and processing. Like all the digital boards I've dealt with, the best part is the ability to save a file and bring it back up when you work with that band again. I've seen these things thrown in kits during tours as a very inexpensive backup in case all else fails. It will get the job done (as long as it's 32-channels or less) and it's been a workhorse for us. Highly recommend.
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Small buf a lot of features
D0minique 06.08.2022
I've bought it for band rehearsals, i was looking for a mixer with at least 5 stereo IEM outputs, and only this mixer could deliver that. 16 XLR inputs with 6 line inputs is more than enough for band practice. Additional16 digital inputs allow you to use it as USB interface for playbacks, or you could just connect stagebox and expand it to 32 inputs.
X32 edit for PC is intuitive to use, but as all digital mixers it takes time to configure it to your needs.
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Great affordable tool for everyone in the audio game
Anonymous 17.11.2016
Use:
I use this for small live shows, even bigger venues depending on what they are equipped with. Also use the X32 rack for rehearsals with my band where we each use P16's for our headphone mixes

Clarity:
as a live engineer who always struggled to have the right tools to tune in good sound in venues that arent equipped well or havent tuned their PA's this little rack has been a life saver. Id choose the X32 rack and an ipad any day at this point over even a "decent" analog set up. The power of walking around the venue and the EQ's on every output is already enough to win me over. Real monitoring.

Pros:
- easy to carry
- easy to set up
- effects/eqs everywhere
- great routing
- easy connection with my P16 personal monitor systems in studios (could work at concerts too if your brave enough)
- front panel interface is quite easy to work with in case of an emergency which most other rack consoles dont have
- you can add waves if your budget allows you

Cons:
- channel EQ's could be better, thought are perfectly fine for most situations.
- other then that, nothing really.

Conclusion:
I definitely recommend this rack to anyone who wants to have a powerful system without breaking the bank, and also be able to carry it alone/not take much space in your car or van. (3U unit rack)
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display was damaged
winterdark 12.04.2021
When i got it in the display was a dead line in the screen
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PSU problems
Philip7548 29.01.2015
Very impressed with the unit so far, excellent price and quick delivery. Thanks Thomann.

Update:
3 years on and the psu board died. Had to purchase another for £100 and it was difficult to get hold of. This seems quite common so be warned!
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Great Sound Board
johnwalker3852 27.03.2021
Love Behringer products as they are generally great quality for the price
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AB
work horse
Alexey B. 15.11.2014
I work with academic music . A large number of microphones on different groups of musical instruments . So very pleased with the appointment of groups and subgroups in management. The signal goes through twisted pair category 6 . the head unit in the hardware for hall commutation - hatches under the stage . Very convenient to use the RJ-45 runs with various positions from several places . The main pleasure - work on WI-FI. Audio settings can be made while in the hall , using the tablet. This happiness - not to be attachment to one mestu- listen to the sound in the balance sheet from different places.
?????? ? ????????????? ???????. ???????? ?????? ? ??????????, ?????? ??????????, ?????????? - ? ???? ??? ??????. ?????? ???? ?? ????? ???? 6 ?????????. ????? ?????? ????????? ?????? ? ??????????? ??????? ?? ?????? ???? ????. ???????? ???????????? - ?????? ?? WI-FI. ????????? ????? ????? ????????? ? ???? ?? ???????. ??? ??????? - ?? ???? ?????????? ? ????? ??????????????.
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x32 rack
Filip T. 09.10.2015
Great to have it on tour. Saves a lot of time tuning in IE monitoring. Great features for such a cost frendly unit. Not a verry rcih sound. Preamps lack punch.
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Behringer X32 Rack