Eg
Very bad experience
I have been a Thomann customer for nearly 20 years, but unfortunately this has been my worst experience so far.
I purchased a Gibson Les Paul Studio Session TEB and initially received the wrong guitar twice. This required me to make two separate 30-minute trips to a UPS point to return the items, which caused significant inconvenience and wasted time.
When I finally received the correct guitar, I noticed several issues:
- A finish chip appeared on the back of the headstock simply from resting the guitar on a stand. This suggests the nitro finish was extremely fresh and not fully hardened, which is not something I would expect at this price point.
- One pickup pole screw has a rough surface that catches cloth fibers when cleaning the guitar.
- In addition, three screws show visible cosmetic imperfections.
While these issues may be considered minor individually, together they indicate that the instrument was not in perfect condition upon arrival.
Customer support was polite, but ultimately dismissed the issues as “normal” and did not provide any meaningful solution or compensation, despite the repeated delivery errors and inconvenience caused.
The guitar itself sounds and plays great, which is the only reason I decided to keep it. However, the overall experience — including quality control and customer handling — has been disappointing.
After nearly 20 years as a customer, this is the first time I feel let down, and unfortunately it will also be the last time I purchase from Thomann.
I purchased a Gibson Les Paul Studio Session TEB and initially received the wrong guitar twice. This required me to make two separate 30-minute trips to a UPS point to return the items, which caused significant inconvenience and wasted time.
When I finally received the correct guitar, I noticed several issues:
- A finish chip appeared on the back of the headstock simply from resting the guitar on a stand. This suggests the nitro finish was extremely fresh and not fully hardened, which is not something I would expect at this price point.
- One pickup pole screw has a rough surface that catches cloth fibers when cleaning the guitar.
- In addition, three screws show visible cosmetic imperfections.
While these issues may be considered minor individually, together they indicate that the instrument was not in perfect condition upon arrival.
Customer support was polite, but ultimately dismissed the issues as “normal” and did not provide any meaningful solution or compensation, despite the repeated delivery errors and inconvenience caused.
The guitar itself sounds and plays great, which is the only reason I decided to keep it. However, the overall experience — including quality control and customer handling — has been disappointing.
After nearly 20 years as a customer, this is the first time I feel let down, and unfortunately it will also be the last time I purchase from Thomann.
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