H
Oh No Say It Ain’t So!!!
I have bought a lot of things from Thomann in the past few months , three guitars ,three gigbags ,three feedback busters ,a clip on tuner and I have been blowed away buy the quality,playability,and the down right beauty of their products. I really don’t see how they do it BUT I guess they can’t get it right everytime .This guitar was a horrible mess. First the stings were deader than 4:00 ,the neck is bowed from Germany to Texas , and the action is 10 inches high (Well Maybe Not That Bad) and the neck is ruff ,the body has a few bad places in the wood. I could not believe that I got this from Thomann. I still like the guitar and it would cost me to send it back So I have a expert in acoustic guitars going to see what he can do.I hope he can straighten it out. I don’t blame Thomann ,I blame whoever inspected this guitar before they send it out. They must have been having a rough day. I’m looking at ALOT of other guitars ,amps and such that I will be purchasing in the next six months. The only thing I have left to say is Thomann love your product you just need to have a little meeting with your inspectors and let them know if the customer is not happy They don’t have a job. My Nickname is Happyme this time it is unhappyme.😢
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u
Great theoretically - but marred by QC issues
Theoretically this could be a fantastic guitar - well priced, sounds great, good Fishman pickup, looks good and the 48mm width makes soloing and fingerstyle playing considerably easier, especially for those coming from classical guitar playing.
However...
In my case the guitar was virtually unplayable out of the box due to very high action on the 12th fret - over 6mm. Maybe this was a problem with the QC of my specific guitar - but it's worth noting. And the biggest problem of all was that the truss rod was stuck, so the action couldn't be fixed. I used the provided allen wrench - but it wouldn't move, no matter what. Not even with a touch of lubrication. Eventually the truss rod nut got stripped (again, using the correct, supplied allen wrench) - so now the flat sides of the hex socket are rounded - so the wrench can't even get a grip any more. And apparently truss rod damage isn't covered by the warranty so I couldn't even send it back. The support team at Thomann tried to help with advice, ie that I take the guitar to a luthier (didn't help btw), try a special "gripper wrench" (that Thomann don't sell, so I needed to order from the US at considerabe expense - and it didn't work), so that ultimately I'm stuck with a new, unplayable guitar becaue of bad QC and a faulty truss rod that can't be replaced and isn't covered by warranty...
However...
In my case the guitar was virtually unplayable out of the box due to very high action on the 12th fret - over 6mm. Maybe this was a problem with the QC of my specific guitar - but it's worth noting. And the biggest problem of all was that the truss rod was stuck, so the action couldn't be fixed. I used the provided allen wrench - but it wouldn't move, no matter what. Not even with a touch of lubrication. Eventually the truss rod nut got stripped (again, using the correct, supplied allen wrench) - so now the flat sides of the hex socket are rounded - so the wrench can't even get a grip any more. And apparently truss rod damage isn't covered by the warranty so I couldn't even send it back. The support team at Thomann tried to help with advice, ie that I take the guitar to a luthier (didn't help btw), try a special "gripper wrench" (that Thomann don't sell, so I needed to order from the US at considerabe expense - and it didn't work), so that ultimately I'm stuck with a new, unplayable guitar becaue of bad QC and a faulty truss rod that can't be replaced and isn't covered by warranty...
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m
Quality control hit and miss
I have purchase two of these, first one b-stock and a week later another one for which I have paid a full price (new).
I was disappointed in both cases, which is a bummer since I really wanted to like these guitars. The sound is very good both acoustically and through an amp.
B-stock:
Came packed insufficiently - no foam wrapping, guitar in direct contact with cardboard and obvious finish wear on those exact contact points. Missing hardware (manual, spare tuner peg and allen wrench). Action too high (1mm higher as per attached QC specs).
All in all, the guitar still looked nice and I would use it, however, the neck had a worrying cracking sound at the neck/body joint when moved sideways (as if not glued on properly) and it affected the tuning stability - for this I will be returning it.
New:
Packed properly, all hardware included. The headstock had a very visible ding at the top, missing a piece of wood. The second crack was near the battery compartment (probably caused by a loose 9V battery in the box). What happened with the visual inspection??? The parcel that it came in was undamaged!
Otherwise, the guitar was set up correctly and sound was awesome.
I could not get past the QC issues though and have sold it to someone who does not care about this.
It is obvious that these two guitars were not checked properly before shipping which makes me sad as they are great instruments and very good looking otherwise.
I was disappointed in both cases, which is a bummer since I really wanted to like these guitars. The sound is very good both acoustically and through an amp.
B-stock:
Came packed insufficiently - no foam wrapping, guitar in direct contact with cardboard and obvious finish wear on those exact contact points. Missing hardware (manual, spare tuner peg and allen wrench). Action too high (1mm higher as per attached QC specs).
All in all, the guitar still looked nice and I would use it, however, the neck had a worrying cracking sound at the neck/body joint when moved sideways (as if not glued on properly) and it affected the tuning stability - for this I will be returning it.
New:
Packed properly, all hardware included. The headstock had a very visible ding at the top, missing a piece of wood. The second crack was near the battery compartment (probably caused by a loose 9V battery in the box). What happened with the visual inspection??? The parcel that it came in was undamaged!
Otherwise, the guitar was set up correctly and sound was awesome.
I could not get past the QC issues though and have sold it to someone who does not care about this.
It is obvious that these two guitars were not checked properly before shipping which makes me sad as they are great instruments and very good looking otherwise.
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