Ibanez GSRM25-BK

DHL couldn't find my address. I had to go looking for their delivery van! I have an easy to find apartment. I unpacked the bass, plugged into my bass amp and....unplayable. The strings were not under any tension. I tuned up and still unplayable. The action was not set at all. So I went through the 5 steps to setup everything. I had to shorten two of the intonation screws to make the final adjustments. Now it plays pretty good. I like it a lot but I am surprised that the guitar was delivered without any kind of basic setup. Is this normal? I recently bought a Sire Telecaster. I didn't have to do anything to it and it played like a dream out the box. This is sloppy from Ibanez, a company that I love. Fortunately I have been setting up guitars for a long time but imagine if you're not technically proficient. Add another 30-50 bucks setup cost to the price.