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Wonderful Product, Mediocre Shipping
There is nothing else like Jaspers. Once it arrived I immediately learned why it's the industry standard for large format keyboard stands. Beautiful, ergonomic, and easy to assemble/add accessories. I was able to effortlessly stack all of my keyboards and modules in a pleasing way with not a whole lot of effort on my end.
The service from UPS left much to be desired however. One of the two packages was mis-routed and their call center employees were entirely unhelpful at providing accurate delivery time frames. It seems like they don't have access to any data other than what you can see on their site. The package also showed signs of slight mishandling by UPS. There were some scuffs on the bars and some bolts having fallen out of the stand, with me having to guess how to replace them.
This is of course not worth warranting returning the whole product, but it definitely makes me question why shipping was $97.00 USD if UPS was going to treat my order like it was shipped for free.
The service from UPS left much to be desired however. One of the two packages was mis-routed and their call center employees were entirely unhelpful at providing accurate delivery time frames. It seems like they don't have access to any data other than what you can see on their site. The package also showed signs of slight mishandling by UPS. There were some scuffs on the bars and some bolts having fallen out of the stand, with me having to guess how to replace them.
This is of course not worth warranting returning the whole product, but it definitely makes me question why shipping was $97.00 USD if UPS was going to treat my order like it was shipped for free.
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