A
Not impressed :(
This was the first time I acquired a "real" hihat stand, being an eDrum player frustrated with the sound of the electronic hihat.
This turned out to be a real disappointment: the unit was wrongly assembled at the factory. After consulting with Thomann support I had to detach the chain from the pedal in order to rotate some parts to where they should be at the factory, basically redoing part of the assembly that was done at the factory. During those tasks I noticed how easily the black paint on the base was damaged by simply handling the unit. A cosmetic issue but nonetheless a major sign of careless product design. A proper metal surface preparation would make the paint adhere in a more robust way.
When I finally had the unit assembled, I noticed that the adjustment screw on the bottom plate support was missing. I found it inside the box but the spring was nowhere to be seen. To top it all, the big metal washer that sits below the rubber disk supporting the lower plate was so badly bent that I still can't imagine how this could happen or passed unnoticed.
However the quick and professional response from Thomann support managed to turn an horrible product experience into a happy customer, given the lengths that they went to mitigate the defects.
This turned out to be a real disappointment: the unit was wrongly assembled at the factory. After consulting with Thomann support I had to detach the chain from the pedal in order to rotate some parts to where they should be at the factory, basically redoing part of the assembly that was done at the factory. During those tasks I noticed how easily the black paint on the base was damaged by simply handling the unit. A cosmetic issue but nonetheless a major sign of careless product design. A proper metal surface preparation would make the paint adhere in a more robust way.
When I finally had the unit assembled, I noticed that the adjustment screw on the bottom plate support was missing. I found it inside the box but the spring was nowhere to be seen. To top it all, the big metal washer that sits below the rubber disk supporting the lower plate was so badly bent that I still can't imagine how this could happen or passed unnoticed.
However the quick and professional response from Thomann support managed to turn an horrible product experience into a happy customer, given the lengths that they went to mitigate the defects.
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