S
Great product, bad service from Presonus
I have purchased this one to use with Cubase 10, the product arrived in great shape and I received great service from thomaomann.de along the process.
When I tried to install the faderport , it made my DAW to freeze and crash, no matter what I did.
Today I know that the solution was very simple : this device has different modes for different DAWs and the mode it came with is: studio one. It should be change to Cubase mode.
back then I didn't know this fact and so I turned to presonus and asked for help. Pls pay attention they do not take calls, so I had to open a ticket.
Presonus, instead of letting me know this very tiny thing about the "Cubase mode" and how to set it, which was the only problem, decided they didn't want to support me because my system is out of support by HP. I had to bring In 2 extra computers and invested lots of time with installing my DAW and the controller on it, and they still didn't help!
Although I asked if this mode thing could be the problem! The second computer I brought they didn't want to support because it's out of date and they told me I have to update it.... and the last laptop I brought hey finally agreed to support after 10 days, but I already solved the issue by myself.
Overall, very bad experience with presonus. Their support manager emailed me afterwards and said he is sorry for the trouble, but I really do not understand why to make a client go through hell trying to get support. It should not be interesting what computers I use. Just give me the simple solution and that's all...
After I solved the issue, the device is great and works very good with Cubase 10 and I enjoy it a lot, but the service of presonus left a very bad taste.
When I tried to install the faderport , it made my DAW to freeze and crash, no matter what I did.
Today I know that the solution was very simple : this device has different modes for different DAWs and the mode it came with is: studio one. It should be change to Cubase mode.
back then I didn't know this fact and so I turned to presonus and asked for help. Pls pay attention they do not take calls, so I had to open a ticket.
Presonus, instead of letting me know this very tiny thing about the "Cubase mode" and how to set it, which was the only problem, decided they didn't want to support me because my system is out of support by HP. I had to bring In 2 extra computers and invested lots of time with installing my DAW and the controller on it, and they still didn't help!
Although I asked if this mode thing could be the problem! The second computer I brought they didn't want to support because it's out of date and they told me I have to update it.... and the last laptop I brought hey finally agreed to support after 10 days, but I already solved the issue by myself.
Overall, very bad experience with presonus. Their support manager emailed me afterwards and said he is sorry for the trouble, but I really do not understand why to make a client go through hell trying to get support. It should not be interesting what computers I use. Just give me the simple solution and that's all...
After I solved the issue, the device is great and works very good with Cubase 10 and I enjoy it a lot, but the service of presonus left a very bad taste.
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Be careful when using it with Cubase
Be careful when using it with Cubase
This is because if you select a track on your DAW with your mouse, this device will not respond.
This is because if you select a track on your DAW with your mouse, this device will not respond.
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