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Waited 2 months — arrived completely dead
I waited approximately two months for my Neural DSP Quad Cortex, so expectations were understandably high. Unfortunately, the unit arrived completely non-functional straight out of the box.
There is no response at all — no screen, no LEDs, nothing. I have verified the original power supply separately and confirmed that it is working, which indicates the unit itself is faulty. I have also documented the issue here:
is very disappointing, especially after such a long waiting period. A product in this price range should work perfectly upon arrival, so receiving a completely non-working unit from first unboxing is a major letdown.
To be fair, Thomann’s ordering and delivery process itself was acceptable. However, the information provided in my account regarding restock timing and dispatch was not clear enough and did not inspire confidence. These are products intended for live use, and without more precise delivery estimates it is difficult to plan their use for concerts.
Receiving a dead-on-arrival unit has significantly damaged the overall experience. I have initiated a return and replacement and expect this to be handled quickly and professionally, ideally with expedited shipping and appropriate compensation given the circumstances.
There is no response at all — no screen, no LEDs, nothing. I have verified the original power supply separately and confirmed that it is working, which indicates the unit itself is faulty. I have also documented the issue here:
is very disappointing, especially after such a long waiting period. A product in this price range should work perfectly upon arrival, so receiving a completely non-working unit from first unboxing is a major letdown.
To be fair, Thomann’s ordering and delivery process itself was acceptable. However, the information provided in my account regarding restock timing and dispatch was not clear enough and did not inspire confidence. These are products intended for live use, and without more precise delivery estimates it is difficult to plan their use for concerts.
Receiving a dead-on-arrival unit has significantly damaged the overall experience. I have initiated a return and replacement and expect this to be handled quickly and professionally, ideally with expedited shipping and appropriate compensation given the circumstances.
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