Is it quicker to order by phone?
Normally all orders made through our website during the opening hours are processed and confirmed within a few hours. This ensures that orders placed on the website are processed just as quickly as orders placed by phone.
Most orders placed before 4 p.m. can be shipped on the same day.
Orders placed on our website after the opening hours can sometimes be processed immediately and might even be shipped before we open the next day, but we are unable to guarantee this.
In any case, after your order has been processed, you would receive an order confirmation email with all items ordered, as well as the contact details of your representative and their department at Thomann.
I need help! How can I contact you by phone, fax or email?
I have a burning question about my order!
How can I get in touch with your experts for product support?
I have an after sales issue - who do I have to contact?
You want to sing some praise or give us feedback?
I'd like to visit your amazing store. But where on Earth is Treppendorf?
This is how you can reach us
We're looking forward to hearing from you and aim to solve any problems as soon as we can.