How long will it take for my order to arrive?
This depends very much on the products, but 90% of our orders are processed the same day and shipped within 24 hours.
The indication of the product availability on our product pages and in many product lists is an important clue. If items are available and in stock, we can usually send them immediately, all other delivery times are confirmed delivery times from our suppliers, this means if the delivery status shows "2-3 days", the product should arrive in our warehouse within 2-3 days.
On rare occasions we are let down by our suppliers and therefore cannot meet the advertised date. We appreciate that this can be frustrating but we are careful about the availability information we publish and endeavour at all times to only show the correct dates.
In your customer log in centre, you can always check the status of your orders and if you need something really urgently, please contact us concerning a partial shipment or an alternative product.
Here you will find a detailed list with usual shipping times to all countries in the world.
Further interesting questions
- How secure is ordering on your website?
- How does your secure server work?
- How does the Shopping Basket work?
- I know the item numbers. How can I order more easily?
- Will my card information be transferred safely?
- I can’t find the product I'd like to order! :-(
- How can I track my order?
- Can I come to collect a product which I ordered online?
- Can I place an order without being registered/logged in?
We're looking forward to hearing from you and aim to solve any problems as soon as we can.