Are all your products 'factory-fresh' in original packaging?
Yes - unless indicated!
The products we buy as an authorised dealer from official suppliers are always new and in the original packaging.
If you receive equipment which is in the original packaging but not in "factory-fresh" perfect condition it might be a product we have had to open to insert a manual, or it could be a product which has been returned by another customer within the scope of our money-back guarantee. Items returned under the 30 day money back guarantee are called B-Stock.
We specifically indicate B-Stock and usually market these items under our "specials" in order to avoid confusion with our regular offers.
Returned products are always checked by us to ensure they are complete and fully functioning. These returned products are free from defects and you will receive the same warranty as a brand new version of the item.
You can still exchange a B-stock item for a brand new item (if available) within 30 days after the purchase.
Further interesting questions
- Who are Thomann? How long have you been around?
- Is Thomann an authorised dealer for all products on offer?
- What kind of warranty do I get for the products I order?
- What happens if I am not satisfied? Do I have to bear the return shipping costs?
- What are B-Stock products?
- What can I do if I do not like the delivered goods?
- What should I do if the gear is faulty?
We're looking forward to hearing from you and aim to solve any problems as soon as we can.