Your Contacts
+49-9546-9223-532
Postal Address
Thomann GmbH
Treppendorf
Hans-Thomann-Straße 1
96138, Burgebrach, Germany
Business Hours
We will be back to help you in 8 Hours and 46 Minutes .
  • Monday 9:30–18:30
  • Tuesday 9:30–18:30
  • Wednesday 9:30–18:30
  • Thursday 9:30–18:30
  • Friday 9:30–18:30
  • Saturday 9:30–16:00
Company Info
  • Founded
  • January 1954
  • Legal status
  • GmbH
  • CEO
  • Hans Thomann
  • VAT Reg.Nr.
  • DE 257375233

What happens if I am not satisfied? Do I have to bear the return shipping costs?

In the unlikely event that you are not satisfied with your purchase, you can return your item! We are an online store and understand that you will buy something which you can’t try. But hey, not to worry, we have this covered!


We at Thomann want you to be completely happy with your purchase: no regrets. We therefore offer you a 30 Day Money-Back-Guarantee on our products. Unfortunately, some of our items are exempt from this guarantee. Things like bespoke items (e.g. a custom case made just for you is of no use to somebody else); items sold by the meter, or products that cannot be taken back for hygiene reasons (e.g. used reeds for wood wind instruments), or also items with license regulations (e.g. registered software).

Should you not be entirely satisfied, and you would like to return an item, then please do so within the first 30 days. Please contact us under all circumstances prior to your return by email: sc.cc@thomann.de or by phone at 0049 9546 9223 476.
You can also log on to your customer account and fill in the online returns form:http://tho.mn/retrn

The equipment must be returned in its original packaging and without traces of use. Once we have received your return it will be checked for obvious signs of damage. Next, we will credit the full sales price to your customer account, or to the method of payment used originally on the order.

That all sounds great! But who has to pay for the return shipping costs?

The following regulations apply for returns from EU countries OTHER than Germany:
The aforementioned ‘30 days’ are split up into 14 days ‘Statutory Right of Withdrawal’.

Thomann offers an additional 16 days Thomann Money-Back Guarantee which is our gift to you to make sure that you are completely satisfied.

Within the first 14 days after receiving the goods, the return is free of charge. Simple. However, we do ask that you to please contact us under any circumstance prior to the return.

But during the following 16 days, the costs for the return from abroad are to be paid for by the customer.

Returns of Thomann equipment within Germany under the ‘30 days money back guarantee’ are free of charge throughout the complete 30 days period.

(1)
Recently Viewed
Roland MC-707

Roland MC-707; Groovebox; ZEN-Core Sound Engine with up to 128 voices polyphony; 8 parts; 8-track sequencer with 128 steps maximum; 16 clips per sequencer track; up to 8 Loop tracks with Time Stretch and Pitch Shift; 3000 preset tones and...

Recently Viewed
Harley Benton TE-20MN BM Standard Series

Electric Guitar Bolt-on neck, Body: Basswood, Maple neck with modern C-shape, Maple fretboard, Fretboard radius: 350 mm, Dot-inlays, 22 Frets, Scale: 648 mm, Nut width: 42 mm, Dual action truss rod, 2x TE-style single coil pickups, Electronics: 1 Volume...

Recently Viewed
Thon Case Kemper Prof. Stage + EP1

Flight Case Suitable for the Kemper Profiler Stage plus a suitable Mission Engineering EP1 expression pedal (Article Nr 367866 (not included)), Material: 6.8 mm Coated birch plywood, 22 x 22 mm Aluminium edges, 2 Small, spring-loaded butterfly latches,...

Recently Viewed
Yamaha PSS-A50

Keyboard 37 Velocity-sensitive slim keys, 32 Voice polyphony, 42 Voices (instruments), 138 Arpeggio types, Phrase Recorder, Motion effect, USB MIDI connection, Battery and USB bus power supply (USB power adapter sold separately), 1.4 W speaker, Headphone jack, USB to...

Recently Viewed
Thomann KBH-400BKM

Thomann KBH-400 BKM metal frame, hydraulic adjustable piano bench (420 - 560 mm), seat face: 640 x 330 mm, rack: black matte, seat: synthetic leather black, weight 9,4 kg

Recently Viewed
Toontrack SDX Decades by Al Schmitt

Toontrack SDX Decades by Al Schmitt (ESD); expansion pack for Toontrack Superior Drummer 3 (item 419735); produced and recorded by Al Schmitt at the Capitol Studios in Hollywood / Los Angeles; 5 complete drumsets and a and a large selection...

Recently Viewed
Sennheiser HD-600 New Version 2019

Headphones Vibrant, Open, Circumaural, Impedance: 300 Ohm, Sound pressure level: 97 dB, Transmission range: 12 - 39,000 Hz, Two-sided cable routing, 3 m Cable with 3.5 mm jack connection, Weight without cable: 253 g, Weight with cable: 309 g,...

Recently Viewed
Fender CN-140SCE Thinline Natural

Classical Guitar Build: Thinline with cutaway, Top: Solid spruce, Back & Sides: Ovangkol, laminated, Neck: Mahogany (Swietenia macrophylla), Fretboard & Bridge: Walnut, 18 Frets, Nut width: 43 mm (1.69"), Scale: 643 mm, Fretboard radius: 305 mm (12"), Fishman pickup...

Recently Viewed
Audio Sprockets ToneDexter Acoustic Preamp

Effect pedal For instruments with a piezo pickup, Restores the missing corpus sound on an instrument when a piezo pickup is used, ToneDexter stores WaveMaps from your studio microphone sound, which can be recalled when only the pickup is...

(2)
Recently Viewed
Korg Volca Nubass

Analog Bass Synthesizer With tube oscillator and sub-oscillator, Analog drive circuit with tube distortion, Classic ladder filter design for typical acid sounds, 16-Step sequencer with motion sequencing and pattern chain function, Accent, slide and transpose functions, Multitouch keyboard /...

Recently Viewed
Fender SQ LTD Bullet Strat TTQ

Electric Guitar Limited edition, Body: Poplar, Neck: Maple, Fretboard: Indian Laurel, Neck profile: C neck profile, Scale: 648 mm, Fretboard radius: 241 mm, Nut width: 42 mm, 21 Medium jumbo frets, Pickups: 3 Single coils, Standard synchronised tremolo, 5-Way...

Recently Viewed
Yamaha PSS-F30

Keyboard 37 Mini keys, 32 Voice polyphony, 120 Voices (instruments), 114 Styles and Smart Chord Function, 30 Songs, Free digital songbook, Various functions (sustain, metronome and more!), Power supply via battery or USB bus (USB power adapter sold separately),...

Give Feedback
Feedback Found an error or want to give us feedback about this page?

We're looking forward to hearing from you and aim to solve any problems as soon as we can.