Are all items shipped at once?
Being the music store with the highest mail order volume in Europe, we have the biggest warehouses and we stock more products than any other dealer in Europe. This allows us to send 90% of our shipments immediately and in one go.
Sometimes, however, suppliers are unable to deliver, other customers buy the last item just before your order, or items are sold out for a longer period etc.
You will receive an order confirmation via email with the details of your order and the items in your order. If there are any major problems with the delivery of the goods, you´ll find a comment from your contact person in the email.
You will then have the opportunity to get back to your contact person to decide about splitting the shipment, substituting item(s) or cancelling some items or the whole shipment.
Please note that even though we send your whole order at once it is not unusal for parcels to be separated during transit and for your packages to arrive on different days.