In­form­a­tion for non-EU coun­tries

Customs and import charges for non EU countries

For deliveries from Germany to countries outside the European Union customs or import charges are to be paid upon arrival of the shipment in the country of destination.

This is over and above the standard import duties. Charges for customs clearance (and its handling, e.g. by a forwarding agency) have to be paid for by the customer. We do not have any influence on these charges and cannot predict the amount. The customs regulations vary significantly from country to country.

If you would like more information about this please contact your local customs office. Please note that you, as an importer, have to adhere to the regulations of the country in question.

Special Rules for our UK Customers

All our prices quoted on our online store contain both VAT and customs - so you will not incur any additional costs after the purchase.

For returns or exchanges, simply request a return on your customer log in centre (Return Product) or you can send an email to sc.cc@thomann.de. You will then be able to print the return slip yourself and send it to our designated UK address for returns and exchanges.

Special Rules for our Swiss Customers

All our prices quote in the ship contain both VAT and customs - so you will not incur any additional costs after the purchase.

For returns or exchanges, simply request a return on your customer log in centre (Return Product) or you can send an email to sc.cc@thomann.de. You will then be able to print the return slip yourself and send it to our designated Swiss address for returns and exchanges.

This is how you can reach us

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