Information for non-EU countries
Customs and import charges for non EU countries
For deliveries from Germany to countries outside the European Union customs or import charges are to be paid upon arrival of the shipment in the country of destination.
This is over and above the standard import duties. Charges for customs clearance (and its handling, e.g. by a forwarding agency) have to be paid for by the customer. We do not have any influence on these charges and cannot predict the amount. The customs regulations vary significantly from country to country.
If you would like more information about this please contact your local customs office. Please note that you, as an importer, have to adhere to the regulations of the country in question.
Special Rules for our UK Customers
With the new trade agreement between the EU and the UK, new regulations have been applied to all commercial transactions between the two distinct markets.
As of 01.01.2021 all current prices shown on our UK website do not include VAT 20% (Value Added Tax).
According to the new regulations, the VAT (20%) and additional handling fees will have to be paid to the courier upon delivery with the only exceptions being special VAT-free zones (e.g Channel Islands).
Based on the feedback we have received so far, Government Charges will be collected by UPS and they consist of the 20% VAT plus a small amount for the paperwork involved (usually around 2.5%). There is also an additional amount to be paid to UPS for their service, which is a minimum of 11.50 GBP. As not every order has the same customs requirement, for further information we advise that you check the costs and procedures in advance with the courier locally.
VAT will be added and charged by Thomann GmbH after processing an order only if the net value of the order is equal or less than 135.00 GBP or if delivery will be to Northern Ireland. In these cases, no additional fee will have to be paid upon delivery.
For items exceeding 31 kilos, or heavy goods such as PA equipment, pianos, etc., we have to employ the services of a heavy haulage company. As these new regulations only came into effect a few days before the end of the transition period, delivery by this method of transport to the UK is currently not possible. Further information will be included in our order confirmation email.
Please be assured that with more than 20 years of close cooperation with our UK customers, it is our priority to find new solutions that will allow us to provide door-to-door online prices as soon as possible.
Special Rules for our Swiss Customers
All our prices quote in the ship contain both VAT and customs - so you will not incur any additional costs after the purchase.
For returns of exchanges, simply request a return on your customer log in centre (Return Product) or you can send an email to sc.cc@thomann.de. You will then be able to print the return slip yourself and send it to our designated Swiss address for returns and exchanges.
Further interesting questions
- Which carriers do you work with?
- What are your shipping rates?
- Can I have the goods sent to a different address?
- Are the goods insured during shipping?
- Are the products checked before they're sent?
- Are all items shipped at once?
- Do you accept COD (cash on delivery) payment?
- Do you offer express shipping?
- Shipments Via Heavy Haulage "Spedition"
USB 2.0 Audio Interface With USB C connector, ESS Sabre32 Ultra DAC technology, 24 Bit / 44.1 - 192 kHz, Precise level meters for all analogue inputs/outputs with high-resolution OLED display, 2 Microphone / line / Hi-Z inputs via…
Roli Lumi 1 Snapcase Black; sturdy and magnetic cover around the LUMI Keys for a slim and seamless fit; protects the LUMI Keys during transport and storage; easily folds into a stand for mobile devices; dimensions (W x D x…
Harley Benton AirBorne 5.8Ghz Pro Instrument, 5,8GHz digital wireless instrument system; suitable for all instruments with 6,35mm audio jack; plug-n-play transmitter & receiver; 5,8GHz band (5.729~5.820GHz); 24 bit/48KHz; 4 channels; transmission range up to 35 meter; latency 5,6ms; battery…
Harley Benton AirBorne Go, hd modeling desktop guitar amplifier with built-in 2,4ghz wireless instrument system, bluetooth 4,2 dual mode connectivity, airborne go app for advanced tone editing, drum machine & rechargeable battery function, great features for wireless practice & play-along…
Line6 Pod GO Wireless; Multi Effects Pedal for Electric Guitar; over 300 effects and models from Helix, M-Series and Legacy products, up to 6 simultaneous amp, cab, and effects models including a looper and a speaker cabinet simulation (Third-Party IR…
Expansion set for Alesis Nitro Mesh Kit Consist of 1x 10" One-Zone Pad and 1x 08" ON zones Tom Pad, Includes necessary rack clips, cymbal holder, L-rods and cables
Otamatone Neo, Electronic sound toy / synthesizer, standard size, selection of various sounds via new studio smart phone app, cross link of smart phone and Otamatone via cable, power plug for external power supply, stereo headphone jack, volume adjustable, playing…
Focal Alpha 65 Evo; active studio monitor; tweeter: 1" inverted aluminium dome 25W (Class D); woofer: 6,5" carbon fibre cone 55W (Class D); frequency range: 40 - 22000Hz (+/- 3dB); max. SPL: 104dB (peak @ 1m); Inputs: 1x jack (6.3mm,…
iZotope Spire Studio 2nd Generation; mobile recording studio with lithium-ion battery (up to 4 hours runtime); 2 tracks can be recorded simultaneously; up to 8 tracks per project can be played back; recording format: 24-bit / 48 kHz; up to…
Line6 Relay G10TII Transmiiter, 2,4 GHz plug and play Wireless transmitter for Relay G10 systems or Spider V series from Spider V 60, with internal receiver, audio frequency range 10 - 20.000 Hz, automic frequency setup, 118 dB SPL max.,…
Enforcement Pedal Stereo modulation, With chorus, flanger and tremolo effects, True or Buffered Bypass, Preset storable, Additional effects downloadable, Live / Preset mode, Dual processor UAFX Engine, 2 Inputs: 6.3 mm pawl (input 2 for stereo connection), 2 Outputs:…
Focal Alpha 50 Evo; active studio monitor; tweeter: 1" inverted aluminium dome tweeter 20W (Class D); woofer: 5" carbon fibre cone 30W (Class D); frequency range: 45 - 22000Hz (+/- 3dB); max. SPL: 101dB (peak @ 1m); Inputs: 1x Jack…
We're looking forward to hearing from you and aim to solve any problems as soon as we can.
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Hans-Thomann-Straße 1
96138 Burgebrach
Germany