Who will help me if I have technical problems?
The current Thomann team consists of more than 120 product specialists. They are usually able to help our customers with any tricky problem directly or after checking with the manufacturer or distributor.
Being a Thomann customer, you have access to all names, phone extensions and email addresses of all experts that could help you with your questions.
As an authorised dealer for all major manufacturers, we are almost always able to find solutions to problems and offer the best possible service to customers who live thousands of kilometres away.
The most effective way to support you is that you send us an email in which you explain the problem or question in as much details as possible (in English or German). Please do not forget to include your telephone number with country code so that we can get back to you if the answer can't be explained easily in a return email.
Questions via email allow us to forward you to the right person at Thomann, who can help with your particular problem. The product specialist then has the opporunity to prepare himself before calling you or requesting more information from our supplier. This means that we won't waste your time and we are able to answer your questions as effectively as possible. Our experts will always try to help you directly.
Of course, there are sometimes situations where we don't find the perfect product specialist to answer customer questions immediately (especially during Christmas and holiday seasons) but we do our very best to answer all your questions as soon as possible.
How does your Money-Back Guarantee work?
Do you repair or service older equipment?
How about updates etc? Do I get any?
How should you package the return?
How should you package the guitar?
How should you package the digital piano?
How do I pack my wind instrument?
How do I report a damaged shipment?
How do I pack my string instrument?
How do I pack a turntable?