Your Contacts
+49-9546-9223-532
Postal Address
Thomann GmbH
Treppendorf
Hans-Thomann-Straße 1
96138, Burgebrach, Germany
Business Hours
We will be back to help you in 23 Hours and 3 Minutes .
  • Monday 9:30–18:30
  • Tuesday 9:30–18:30
  • Wednesday 9:30–18:30
  • Thursday 9:30–18:30
  • Friday 9:30–18:30
  • Saturday 9:30–16:00

Public holiday: Our store will remain closed on 11.06.20, as it is a public holiday.
Company Info
  • Founded
  • January 1954
  • Legal status
  • GmbH
  • CEO
  • Hans Thomann
  • VAT Reg.Nr.
  • DE 257375233

How do I report a damaged shipment?

We take all the necessary precautions and work with the best transport companies. However, our parcels, and in the worst cases the contents, do occasionally arrive damaged. In the case of a damaged or missing item, we will of course be here to provide assistance. We will ask you for some information, for example: which item is concerned and what state the parcel is in. We will also ask you for some photos of the parcel and of the damaged items, and will ask you to keep the parcel and all the packing material for a possible inspection by the transport agency.

With your help and cooperation, we will be able to treat your case quickly and to your satisfaction.

For more information or how to make photos of the damage, here a few tips to help you with that:

How to make proper pictures?

This is an informative guide on how to take pictures in a way.

General information
  • Please hold the camera steadily
  • Provide sufficient lightning and keep enough distance from the parcel.
  • In case any particular damage needs to be highlighted, you can point a pen or a similar object to the area so it will stand out in the picture.
  • Use the macro mode to shoot a close-up.

You will find detailed step by step instructions in the following sections:

1. External packaging

Take two to three pictures of the cardboard box, preferably from all sides. The damage on the parcel needs to be clearly visible in the pictures.

2. Internal packaging

Take several (2-3) pictures of the packaging layers. Please capture the different layers of packaging as seen in the image examples.

3. Damages on the article(s)

Take three to four pictures of the damage and make sure that the damage is clearly visible in the pictures. Please point out minor damages by using a pen or similar.

4. How to transfer the pictures?

  • Compress the pictures for smooth data transmission
  • Check if you can lower the Megapixel resolution of your camera
  • You can send the pictures in a reply to our email
  • Bigger files can be uploaded on eg. wetransfer or dropbox;
    if so, please send us the link and use your customer number as a reference.

What will happen then?

Once the damage case is registered and we have received all your information as well as your photos, we will provide you with a reference number and the necessary information on how to proceed further.

(2)
Recently Viewed
Toontrack EZbass

Toontrack EZbass (ESD); virtual bass guitar; extensively produced bass software / plugin with 2 basses, based on samples of an Alembic 5-String bass and a 5-string Fender Jazz Bass; sub bass with two synthesized sine tones add both fullness and...

Recently Viewed
Adam T8V

Adam T8V; Active Nearfield Monitor; 8" Woofer; 1.9" U-ART Accelerated Ribbon Tweeter; 2x Class-D Amp: 70 Watts RMS Woofer, 20 Watts RMS Tweeter; Frequency Range: 33 Hz - 25 kHz; Crossover Frequency: 2.6 kHz; max. SPL: 118 dB (1m /...

(5)
Recently Viewed
Behringer CAT

Analogue Synthesiser VCO 1 with 4 miscible waveforms (sawtooth, triangle, pulse and suboctave), Pulse width modulation and two adjustable modulation sources, VCO 2 with 3 mixable waveforms (sawtooth triangle and suboctave) and two adjustable modulation sources, Low pass filter...

(4)
Recently Viewed
iZotope Music Maker's Bundle

iZotope Music Maker's Bundle (ESD); Plugin-Bundle; contains eight essential tools for audio editing and creative music production; consists of BreakTweaker Exp, Stutter Edit, Trash 2, Iris 2, Elements Suite (Nectar Elements, Neutron Elements, Ozone Elements und RX Elements); supported formats...

Recently Viewed
K&M 80310

K&M 80310 disinfectant stand with bracket; bottle holder dimensions: 102 x 91 mm; base diameter: 275 mm; drip cup can be removed for cleaning; with bracket to fix the disinfectant bottle ; round base; weight: 3,6 kg; colour: pure white;...

Recently Viewed
Rode Wireless GO White

Rode Wireless GO White; Digital Wireless Microphone System; ultra-compact and lightweight set of transmitter and receiver; series III 2.4 GHz digital transmission; clip-on transmitter TX with built-in microphone (omni capsule); maximum SPL: 100 dB; Frequency Range: 50 Hz – 20...

(2)
Recently Viewed
Presonus Quantum 2626

Thunderbolt 3 Audio Interface 192 Sampling rate, 24-Bit resolution, 8 Microphone amplifiers with up to 60dB gain, 2 Combo input sockets (mic / instrument) and 6x mic / line inputs, 8 x 6.35 mm TRS line outputs, galvanically coupled,...

Recently Viewed
Fender LTD SQ CV 70 P-Bass MN SFG

Fender Limited Squire Classic Vibe 70 P Bass MN SFG, precision electric bass, limited edition; body: poplar; neck: maple; neck mount: bolt on; neck form: c; fingerboard: maple; inlays: black block; 20 narrow tall frets; nut: bone; nut width: 42,8...

Recently Viewed
Rockstand RS 20865 3 E-Guitar Stand

Multi-Guitar Stand For up to 3 electric guitars and / or electric basses, The electric guitar holder can be turned to hold V-style guitars, Can be folded up and folded compactly, Dimensions when set-up (L x W x H):...

(1)
Recently Viewed
Mackie CR3-X

Multimedia Monitors Equipped with a 3" woofer and a 0.75" tweeter, Power: 50 W, Frequency range: 80 - 20,000 Hz (-3 dB), Housing: MDF, Power supply: 100 - 240 V AC, 50/60 Hz, Dimensions (W x H x D):...

(2)
Recently Viewed
Behringer Eurorack Go

Behringer Eurorack Go; Eurorack case; two rows with 140 HP each, build-in busboard with 32 headers for Eurorack modules;, vertical positioning possible via integrated tilt stand; 96 sliding nuts (M3) pre-installed; maximum module depth: 40mm (lower row), 62mm (upper row);...

Recently Viewed
FabFilter Saturn 2

FabFilter Saturn 2 (ESD); multiband distortion plugin; variable distortion and saturation effect with up to 6 frequency bands, with optional linear phase processing; 28 different distortion styles, from subtle analog saturation to brute digital; adjustable slope for the crossovers, offering...

Give Feedback
Feedback Found an error or want to give us feedback about this page?

We're looking forward to hearing from you and aim to solve any problems as soon as we can.