Your Contacts
+49-9546-9223-532
Postal Address
Thomann GmbH
Treppendorf
Hans-Thomann-Straße 1
96138, Burgebrach, Germany
Business Hours

COVID-19: The shop, repair centre and t.kitchen's opening hours currently depend on the 7-day incidence. We will keep you updated on our blog.

During our opening hours you can reach us by phone.
  • Wednesday 9:30–18:30
  • Thursday 9:30–18:30
  • Friday 9:30–18:30
  • Saturday 9:30–16:00
  • Monday 9:30–18:30
  • Tuesday 9:30–18:30

Public holiday: Our store will remain closed on 13.05.21, as it is a public holiday.
Company Info
  • Founded
  • January 1954
  • Legal status
  • GmbH
  • CEO
  • Hans Thomann
  • VAT Reg.Nr.
  • DE 257375233

How do I report a damaged shipment?

We take all the necessary precautions and work with the best transport companies. However, our parcels, and in the worst cases the contents, do occasionally arrive damaged. In the case of a damaged or missing item, we will of course be here to provide assistance. We will ask you for some information, for example: which item is concerned and what state the parcel is in. We will also ask you for some photos of the parcel and of the damaged items, and will ask you to keep the parcel and all the packing material for a possible inspection by the transport agency.

With your help and cooperation, we will be able to treat your case quickly and to your satisfaction.

For more information or how to make photos of the damage, here a few tips to help you with that:

How to make proper pictures?

This is an informative guide on how to take pictures in a way.

General information
  • Please hold the camera steadily
  • Provide sufficient lightning and keep enough distance from the parcel.
  • In case any particular damage needs to be highlighted, you can point a pen or a similar object to the area so it will stand out in the picture.
  • Use the macro mode to shoot a close-up.

You will find detailed step by step instructions in the following sections:

1. External packaging

Take two to three pictures of the cardboard box, preferably from all sides. The damage on the parcel needs to be clearly visible in the pictures.

2. Internal packaging

Take several (2-3) pictures of the packaging layers. Please capture the different layers of packaging as seen in the image examples.

3. Damages on the article(s)

Take three to four pictures of the damage and make sure that the damage is clearly visible in the pictures. Please point out minor damages by using a pen or similar.

4. How to transfer the pictures?

  • Compress the pictures for smooth data transmission
  • Check if you can lower the Megapixel resolution of your camera
  • You can send the pictures in a reply to our email
  • Bigger files can be uploaded on eg. wetransfer or dropbox;
    if so, please send us the link and use your customer number as a reference.

What will happen then?

Once the damage case is registered and we have received all your information as well as your photos, we will provide you with a reference number and the necessary information on how to proceed further.

2
(2)
Recently Viewed
MOTU UltraLite mk5

USB 2.0 Audio Interface With USB C connector, ESS Sabre32 Ultra DAC technology, 24 Bit / 44.1 - 192 kHz, Precise level meters for all analogue inputs/outputs with high-resolution OLED display, 2 Microphone / line / Hi-Z inputs via…

Recently Viewed
Kawai KDP-120 B

Kawai KDP-120 B Digital Piano - 88 weighted keys, RH-CII keyboard and Harmonic Imaging (HI), three sensors, 88-key piano sampling, 15x sounds, Shigeru Kawai SK-EX sound, Shigeru Kawai SK-EX concert grand piano sound with new low balance volume feature, which…

Recently Viewed
Line6 Relay G10TII Transmitter

Line6 Relay G10TII Transmiiter, 2,4 GHz plug and play Wireless transmitter for Relay G10 systems or Spider V series from Spider V 60, with internal receiver, audio frequency range 10 - 20.000 Hz, automic frequency setup, 118 dB SPL max.,…

Recently Viewed
Lewitt LCT 140 Air Matched Pair

Lewitt LCT 140 Air Matched Pair - 2 matched small diaphragm condenser microphones, polar pattern: cardioid, frequency range: 20 Hz - 20 kHz, sensitivity: 14.6 mV/Pa, -36.7 dBV/P, max. SPL: 135 dB, low-cut: 80 Hz (12 dB/oct), pad switch: -12dB,…

1
(1)
Recently Viewed
Roli Lumi 1 Snapcase Black

Roli Lumi 1 Snapcase Black; sturdy and magnetic cover around the LUMI Keys for a slim and seamless fit; protects the LUMI Keys during transport and storage; easily folds into a stand for mobile devices; dimensions (W x D x…

Recently Viewed
SSL 500-Series SiX Channel

Solid State Logic 500-Series SiX Channel; Channel Strip; with SuperAnalogue mic preamp and 5-way LED indicator; +48V phantom power; with phase and HPF switches; separate instrument/line input on front panel with Hi-Z switch (1MO); switchable 2-band EQ with bell and…

Recently Viewed
IK Multimedia UNO Synth Pro Desktop

Analog synthesizer Paraphonic analog synthesizer with step sequencer, arpeggiator and effects section, Three wave morphing oscillators with PWM, sync, frequency and ring modulation, dual state variable filter with 24 modes, amplifier, Original OTA filter from the UNO Synth as…

Recently Viewed
Harley Benton TableAmp V2 BlueTooth

Harley Benton TableAmp V2 BlueTooth, compact amplifier with great features for play-along and sing-along with streamed music using the integrated Bluetooth feature, ideal for acoustic guitar, ukulele, electric guitar, vocals and music, 30 watt RMS, 1x 5" bass woofer +…

2
(2)
Recently Viewed
Line6 Pod GO Wireless

Line6 Pod GO Wireless; Multi Effects Pedal for Electric Guitar; over 300 effects and models from Helix, M-Series and Legacy products, up to 6 simultaneous amp, cab, and effects models including a looper and a speaker cabinet simulation (Third-Party IR…

Recently Viewed
Chapman Guitars ML1 Modern Baritone Red Sea

Electric Guitar Body: Alder, Top: Flamed maple veneer, Neck: Maple, Fretboard: Ebony with dot inlays, Nut width: 42 mm, Radius: 350 mm, Frets: 24, Scale: 711 mm (28"), Pickup system: Chapman Sonorous Zero Baritone humbucker, Controls: 1 Master volume,…

1
(1)
Recently Viewed
Korg SQ-64

Polyphonic Step Sequencer with 4 Tracks 3 Melody tracks with 8-fold polyphony and 16 patterns of 64 steps each, Drum track with 16 monophonic sub-tracks, 64-Key matrix with illuminated buttons, OLED display, Editing modes per melody track: gate, pitch…

1
(1)
Recently Viewed
Solid Gold FX Imperial MKII Fuzz

Solid Gold FX Imperial MKII Fuzz; Effects Pedal for Electric Guitar; Gated-Fuzz pedal, based on the vintage JEN Jumbo Fuzz; retro-themed design with sliders; preamp built around a modern J-FET circuit, for enhanced clarity and response; Controls: Vol, Tone, Contour,…

Give Feedback
Feedback Found an error or want to give us feedback about this page?

We're looking forward to hearing from you and aim to solve any problems as soon as we can.