Your Contacts
+49-9546-9223-532
Postal Address
Thomann GmbH
Treppendorf
Hans-Thomann-Straße 1
96138, Burgebrach, Germany
Business Hours
We are open!
  • Monday 9:30–18:30
  • Tuesday 9:30–18:30
  • Wednesday 9:30–18:30
  • Thursday 9:30–18:30
  • Friday 9:30–18:30
  • Saturday 9:30–16:00
Company Info
  • Founded
  • January 1954
  • Legal status
  • GmbH
  • CEO
  • Hans Thomann
  • VAT Reg.Nr.
  • DE 257375233

How do I report a damaged shipment?

We take all the necessary precautions and work with the best transport companies. However, our parcels, and in the worst cases the contents, do occasionally arrive damaged. In the case of a damaged or missing item, we will of course be here to provide assistance. We will ask you for some information, for example: which item is concerned and what state the parcel is in. We will also ask you for some photos of the parcel and of the damaged items, and will ask you to keep the parcel and all the packing material for a possible inspection by the transport agency.

With your help and cooperation, we will be able to treat your case quickly and to your satisfaction.

For more information or how to make photos of the damage, here a few tips to help you with that:

How to make proper pictures?

This is an informative guide on how to take pictures in a way.

General information
  • Please hold the camera steadily
  • Provide sufficient lightning and keep enough distance from the parcel.
  • In case any particular damage needs to be highlighted, you can point a pen or a similar object to the area so it will stand out in the picture.
  • Use the macro mode to shoot a close-up.

You will find detailed step by step instructions in the following sections:

1. External packaging

Take two to three pictures of the cardboard box, preferably from all sides. The damage on the parcel needs to be clearly visible in the pictures.

2. Internal packaging

Take several (2-3) pictures of the packaging layers. Please capture the different layers of packaging as seen in the image examples.

3. Damages on the article(s)

Take three to four pictures of the damage and make sure that the damage is clearly visible in the pictures. Please point out minor damages by using a pen or similar.

4. How to transfer the pictures?

  • Compress the pictures for smooth data transmission
  • Check if you can lower the Megapixel resolution of your camera
  • You can send the pictures in a reply to our email
  • Bigger files can be uploaded on eg. wetransfer or dropbox;
    if so, please send us the link and use your customer number as a reference.

What will happen then?

Once the damage case is registered and we have received all your information as well as your photos, we will provide you with a reference number and the necessary information on how to proceed further.

(4)
Recently Viewed
Rode Wireless GO

Rode Wireless GO; Digital Wireless Microphone System; ultra-compact and lightweight set of transmitter and receiver; series III 2.4 GHz digital transmission; clip-on transmitter TX with built-in microphone (omni capsule); maximum SPL: 100 dB; Frequency Range: 50 Hz – 20 kHz...

(12)
Recently Viewed
Behringer Vocoder VC340

Vocoders Analog vocoder and string ensemble synthesizer, Keyboard with 37 semi-weighted and velocity-sensitive keys, "Human Voice" (Male and Female) and "Strings" sections mixable for classical string and choir sounds, Analog vocoder with tone control, BBD chorus for ensemble effects,...

Recently Viewed
Mooer GE 300

Multi-Effects Processor Integrated ToneCapture function with 4 modes (Amp / Stomp / Guitar / Cab) to capture the sound of your favourite gear, 108 High quality amp simulations, 43 IR (Impulse Response) speaker cab simulations, Support for additional Impulse...

Recently Viewed
Native Instruments Komplete Audio 6 MK2

6-Channel Audio Interface 24-Bit / 192 kHz, 2 Mic/Line/Instrument Combo Inputs: XLR/jack 6.3 mm, 2 Line inputs: 6.3 mm Jack, 4 Line outputs: 6.3 mm Jack DC-coupled, S/PDIF input coaxial, MIDI input and output, 2 Stereo headphone outputs: 6.3...

Recently Viewed
Gator Frameworks Mic 0822

Gator Frameworks Mic 0822, Mic Stand for Desktop & Bass Drum, telescoping boom mic stand for desktop, recording, kick drum and guitar amps, for microphones up to 1.5 lbs (700 g, approx.), boom counterweight weighs 2.5 lbs (1140 g, approx.),...

Recently Viewed
K&M 21427

K&M 21427, professional carrying case for 6 microphone stands, includes castors for easy and comfortable transport, case made of extremely durable 1680D nylon fabric, all seams hand-stitched in high quality, padded carrying handles and a durable zipper, castors included, dimensions:...

Recently Viewed
RCF Art 312 MK III

Passive Full-Range Speaker Rated power: 300 watts (RMS), Equipped with: 12" Woofer and 1" driver with 1.5" Mylar diaphragm, Impedance: 8 ohms, Maximum level: 127 dB, Dispertion pattern: 90° x 60°, Input and output: Speaker Twist, Plastic housing, 4...

Recently Viewed
Fender CLSC SRS Mustang/Duo Case

Guitar Case Hardshell case for Fender Mustang/Duo Sonic models, Lining on the inside: Red plush, Vinyl wrapped steel core carry handle, Large storage compartment with lid, Steel draw latches, 1 Locking latch with key set, Internal dimensions: 100.33 cm...

Recently Viewed
ADJ Contour

ADJ Contour; LED mirror ball effect; multi-colored beams crisscross back and forth at different speeds similar to a classic "fan style" effect; 36 lenses that project multi-colored beams of light from 27x 1.5W RGB LEDs; 15 built-in lightshows; controlled by...

Recently Viewed
iZotope Music Production Suite 2.1 CG2

iZotope Music Production Suite 2.1 Crossgrade 2 (ESD); plug-in bundle; crossgrade from iZotope Music Production Suite 2 or RX Post Production Suite 3 to Music Production Suite 2.1; extensive collection of software tools for music production, mixing and mastering; contains...

(1)
Recently Viewed
Taylor Capo Bright Nickel

Taylor Capo Bright Nickel for Acoustic-Guitars (Steelstrings); Made in USA

Recently Viewed
Softube Volume 3 Upgrade Volume 2

Softube Volume 3 Upgrade Volume 2 (ESD); plugin bundle; upgrades Softube Volume 2 to Volume 3; comprehensive collection of effects for professional music production containing 22 plugins: Bass Amp Room, Drawmer S73 Intelligent, Master Processor, FET Compressor, Fix Flanger and...

Give Feedback
Feedback Found an error or want to give us feedback about this page?

We're looking forward to hearing from you and aim to solve any problems as soon as we can.