Your Contacts
+49-9546-9223-532
Postal Address
Thomann GmbH
Treppendorf
Hans-Thomann-Straße 1
96138, Burgebrach, Germany
Business Hours
We will be back to help you in 8 Hours and 58 Minutes .
  • Thursday 9:30–18:30
  • Friday 9:30–18:30
  • Saturday 9:30–16:00
  • Monday 9:30–18:30
  • Tuesday 9:30–18:30
  • Wednesday 9:30–18:30

Public holiday: Our store will remain closed on 03.10.20, as it is a public holiday.
Company Info
  • Founded
  • January 1954
  • Legal status
  • GmbH
  • CEO
  • Hans Thomann
  • VAT Reg.Nr.
  • DE 257375233

How does your Money-Back Guarantee work?

For all our products (excluding custom made products (eg. cases), perishable products (eg. strings, drum sticks, cymbals), items which come into bodily contact (reeds, mouth harmonicas, ear pieces etc, and opened software), we offer you our 30 Day Money Back Guarantee - no ifs, no buts !

If you are not completely satisfied with the products or services you have received from Thomann, please don't hesitate to use the money back guarantee. We would rather get back the equipment than see any customer regretting his/her purchase from Thomann.

Simply fill out the online "Return product" form in the customer center. You will then receive all the necessary information for the return shipment. You can also let us know if you would prefer a credit to your customer account, a refund or another Thomann product.

Please ensure that all products are returned in their original packaging, with all components and accessories and without signs of use.

Of course we are more than happy to process your return request via email or phone. The conditions apply to our Money-Back Guarantee. The conditions for Statutory right of withdrawl and our Warranty can be found on our Terms and Conditions.

Extended Money-Back Guarantee for split deliveries

In case your order had been split and you have received two separate deliveries at different times, we are of course aware that in some cases you cannot use an item without the missing part of your order. Since we often cannot assess how urgent you need certain items in your order and if you have spare items for missing ones, we often arrange a split shipment free of charge in order to not keep you waiting for items longer than necessary.

To make sure that your purchase is completely without risk even if you cannot try out the delivered items immediately, we grant you an extended Money Back Guarantee for all items of your order that could not be used independently – namely up to 30 days after the last item in your order has been delivered.

What does this actually mean?

If we deliver for example a passive speaker to you but the amplifier has to be shipped later on, you have a period of 30 days after the delivery of the amplifier to return the speaker as well, if you could not test the speaker before without the amplifier. If we arrange a split delivery for an order that includes a guitar and a fog machine, in which the guitar is shipped immediately and the fog machine is delivered later, we obviously cannot grant you an extended Money Back Guarantee on the guitar.

(7)
Recently Viewed
Behringer RD-6-SR

Behringer RD-6-SR; Analog Drum Machine; 8 Drum-Sounds: Bass Drum, Snare Drum, Low Tom, High Tom, Cymbal, Clap, Open Hi-Hat und Closed Hi-Hat; volume control for all instruments and the Accent track; build-in distortion effect with controls for intensity and tone;...

Recently Viewed
Fender Billie Eilish Concert Ukulele

Fender Billie Eilish Concert Ukulele, concert ukulele, signature, top and body sapele, nato neck, hardwood neck laminated, neck binding, 16 frets, nut width 35mm (1,375"), scale 381mm (15"), fishman kula preamp, open gear tuners, abalone rosette, finish black satin with...

(1)
Recently Viewed
Toontrack EBX Classic Rock

Toontrack EBX Classic Rock (ESD); expansion pack for Toontrack EZbass (item 493783); meticulous and detailed samplings of a classic electric bass from the 1960s; played with fingers and plektrum / pick; wide range of sound presets for different kind of...

Recently Viewed
iZotope RX 8 Advanced

iZotope RX 8 Advanced (ESD); audio restoration software; profound process control with extensive set of parameters and less artifacts; Spectral Recovery restores frequencies above 4 kHz, turning bandwidth-limited audio into clear, articulate recordings, e.g. from conferencing calls like Zoom or...

Recently Viewed
Presonus AudioBox 96 Studio Ult 25th An

USB Audio Interface Recording Set Consists of AudioBox USB 96 25th Anniversary Edition, Studio One Artist + Studio Magic Plugin Suite (Ableton - Live Lite, Arturia - Analog Lab Lite 3 and many more) (ESD download), Eris E3.5 active...

Recently Viewed
Nux Optima Air NAI 5

Nux Optima Air NAI 5; Effects Pedal for Electric & Acoustic guitar; dual-switch acoustic guitar simulator with a preamp for acoustic and electric guitar, 15 built-in acoustic guitar profiles with IR level control, 9 Preset slots; Controls: Reverb, IR Level,...

(2)
Recently Viewed
Harley Benton Dullahan-FT 24 Roasted IB

Headless Electric Guitar Ergonomically shaped alder body, Bolt-on neck: Roasted Canadian flamed maple, Roasted maple fretboard, Fretboard inlays: Black offset dots, Neck profile: Modern C, Fretboard radius: 350 mm, Scale: 648 mm, Nut width: 42 mm, Graph Tech TUSQ...

Recently Viewed
Fender CuNiFe Wide Range Humb. Neck

Fender CuNiFe Wide Range Humbucker Neck; Telecaster Humbucker; Resistance: 10.1 - 10.7k; Color: Chrome

(5)
Recently Viewed
Behringer RD-6-AM

Behringer RD-6-AM; Analog Drum Machine; Acid Smiley Edition; 8 Drum-Sounds: Bass Drum, Snare Drum, Low Tom, High Tom, Cymbal, Clap, Open Hi-Hat und Closed Hi-Hat; volume control for all instruments and the Accent track; build-in distortion effect with controls for...

Recently Viewed
RME HDSPe AIO Pro

RME HDSPe AIO Pro; 30-channel PCI Express audio interface; 192 kHz / 24 bit; ADI-2 Pro converters AK5572 and 2 x AK4490; the entire analog input range relies on the circuit design of the ADI-2 Pro (+24 / +19 /...

Recently Viewed
Toontrack SDX Legacy Of Rock

Toontrack SDX Legacy Of Rock (ESD); expansion pack for Toontrack Superior Drummer 3 (item 419735); produced and recorded at AIR Studios' Studio 1 in London by Eddie Kramer; 5 complete drumsets and a and a large selection of additional snares,...

Recently Viewed
iZotope RX 8 Standard

iZotope RX 8 Standard (ESD); audio restoration software; profound process control with extensive set of parameters and less artifacts; Guitar De-noise is a module dedicated to reduce or completely remove electrical amp noise and interference, fret or string squeaks, and...

Give Feedback
Feedback Found an error or want to give us feedback about this page?

We're looking forward to hearing from you and aim to solve any problems as soon as we can.