Your Contacts
+49-9546-9223-532
Postal Address
Thomann GmbH
Treppendorf
Hans-Thomann-Straße 1
96138, Burgebrach, Germany
Business Hours

COVID-19: The shop, repair centre and t.kitchen's opening hours currently depend on the 7-day incidence. We will keep you updated on our blog.

During our opening hours you can reach us by phone.
  • Monday 9:30–18:30
  • Tuesday 9:30–18:30
  • Wednesday 9:30–18:30
  • Thursday 9:30–18:30
  • Friday 9:30–18:30
  • Saturday 9:30–16:00

Public holiday: Our store will remain closed on 13.05.21, as it is a public holiday.
Company Info
  • Founded
  • January 1954
  • Legal status
  • GmbH
  • CEO
  • Hans Thomann
  • VAT Reg.Nr.
  • DE 257375233

How do I pack my return consignment?

Our packing hints are supposed to show you, how to pack your return safely, in order to avoid any damages to your property. An ideal packaging is particularly important with parcel shipments, since the packages have to withstand a theoretical fal out of (approximately) one meter height.

You need:

  • stable cardboard packaging
  • bubble wrap
  • packing tape and cutter
  • padding material like crumpled paper or air cushion

Wrap the article that needs to be packed generously into bubble wrap and fix it with packing tape.

Cover the bottom with padding material up to a height of appoximately 10 cm. After that, put the wrapped article into the cardboard box.

Fil up the verges around the article. Afterwards, cover the article with padding material.

Please make sure that the article sits tightly in the cardboard box and cannot be moved around anymore.

Tape the cardboard box on all edges where tears might occur. It is important hat you also tape the bottom of the box.

General hints:

  • Crepe tape, Sellotape or packthreads are not suitable for sealing such a cardboard box
  • Crumpled newspaper is not suited as padding material. You can use it in order to fil out hollow spaces.
  • In case you are reusing an old cardboard box for packing, please make sure that all old labels and barcodes have been removed or blurred.

Start a return and print a return label:

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